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Infosys BPM Operations Manager Interview Questions and Answers

Updated 19 Feb 2024

Infosys BPM Operations Manager Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. General process related
Round 3 - Technical 

(1 Question)

  • Q1. General process related
Round 4 - HR 

(1 Question)

  • Q1. Salary discussion
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Tell me about your self
Round 3 - One-on-one 

(1 Question)

  • Q1. Domain experience

Operations Manager Interview Questions Asked at Other Companies

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Interview experience
4
Good
Difficulty level
Hard
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Salary expectations
Round 2 - One-on-one 

(1 Question)

  • Q1. People management question
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. General question about your work. Atleast 3 rounds will happen.
Round 3 - One-on-one 

(1 Question)

  • Q1. Same questions mostly. About yourself and the current work.

Infosys BPM interview questions for designations

 Senior Operations Manager

 (1)

 Assistant Manager Operations

 (1)

 Operations Executive

 (6)

 Banking Operations

 (1)

 Team Lead Operations

 (3)

 Head Client Operations

 (1)

 Manager

 (1)

 Assistant Manager

 (8)

Interview questions from similar companies

I applied via Referral and was interviewed in Dec 2019. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Describe your job role or what you do on a daily basis
  • Q2. This is a tricky question and can be treated as a bouncer, full toss, googly whatever you respond.. it needs to be answered in the most possible way what actually you do in your day to day life at work... ...
  • Q3. What are your weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - HR interview is more into your self personality especially what you do.. make sure you prepare your CV and talk sometime in similar lines only. If you don't know something clearly call it out that you don't know. Don't beat around the bush..

Prepare for the below points which will always be helpful for any HR related interview:

Labour relations - PF and UAN related
Retirals - How an employee is treated post he leaves and how FNF done

Performance management - Need to have hands on practice on whatever is done in your organization

Employee engagement

Employee relations

Escalation management

Policy and any enhancement

I applied via Referral and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Oh Sorry! I did not remember the exact questions because the assessment happened last year.

Interview Preparation Tips

Interview preparation tips for other job seekers - I would like to say keep a positive approach and humble attitude in mind and you will get the passing score for sure. Sometimes you would get the tricky questions but always remember yourself as a manager who gets things done at any cost with integrity.

I applied via Job Portal and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

40% logical and 60% process related

Round 2 - One-on-one 

(1 Question)

  • Q1. Why you selected ops team Why only you should become Manager What we lose if not be posted as manager

Interview Preparation Tips

Interview preparation tips for other job seekers - PPT for a topic and elaborate it in the presentation

I applied via Referral and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Situation based question
  • Q2. Journey of medical billing

Interview Preparation Tips

Interview preparation tips for other job seekers - There is no tips just ensure you are confident and don't forge the numbers.

I applied via Referral and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What do you mean by Root cause analysis, SAP entry of accounts payable
  • Ans. 

    Root cause analysis is a problem-solving technique to identify the underlying cause of an issue. SAP entry of accounts payable is the process of recording and managing the company's financial obligations.

    • Root cause analysis involves identifying the problem, gathering data, analyzing the data, identifying the root cause, and implementing a solution.

    • SAP entry of accounts payable involves recording and managing the compan...

  • Answered by AI
  • Q2. Questions related to team handling skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare more on team handling for Tram leader and above roles
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Referral and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is your role and responsibilities?
  • Q2. Quality control and SLA?
Round 3 - One-on-one 

(2 Questions)

  • Q1. What is my role in the previous job?
  • Q2. What do you know about R1 rcm?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and answer according to the question ?

Infosys BPM Interview FAQs

How many rounds are there in Infosys BPM Operations Manager interview?
Infosys BPM interview process usually has 3 rounds. The most common rounds in the Infosys BPM interview process are One-on-one Round, Resume Shortlist and Technical.
How to prepare for Infosys BPM Operations Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Infosys BPM . The most common topics and skills that interviewers at Infosys BPM expect are Ach, Bpo Operations, Customer Experience, Customer Service and IT Operations.
What are the top questions asked in Infosys BPM Operations Manager interview?

Some of the top questions asked at the Infosys BPM Operations Manager interview -

  1. General question about your work. Atleast 3 rounds will happ...read more
  2. Domain experie...read more
  3. general process rela...read more

Tell us how to improve this page.

Infosys BPM Operations Manager Interview Process

based on 6 interviews

1 Interview rounds

  • Resume Shortlist Round
View more
Infosys BPM Operations Manager Salary
based on 458 salaries
₹6.6 L/yr - ₹20.5 L/yr
14% more than the average Operations Manager Salary in India
View more details

Infosys BPM Operations Manager Reviews and Ratings

based on 59 reviews

3.3/5

Rating in categories

3.7

Skill development

3.5

Work-life balance

2.5

Salary

3.8

Job security

3.3

Company culture

2.8

Promotions

3.0

Work satisfaction

Explore 59 Reviews and Ratings
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