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IntouchCX
based on 1.7k Reviews
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Full Time
Operations Support Department
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Management sucks
Management sucks no support from the HR team nor from the upper management they just let people go without any support no sick leave policies and severance offered.
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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Brand and Managament
Cheap internal politics
Work policy: Scenario based
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
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Full Time
Voice / Blended Department
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Nothing
No work life balance, biasedness.
Work timings: Strict Timings
Work related travel: This is a desk job.
Voice / Blended Department
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Work culture is very good and supportive management
Pay
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Back Office Department
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Good people open culture
RM was not good
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
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Full Time
Service Delivery Department
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It’s Peaceful To Work, The Boss Is Very Kind And Joyful So, It’s Really Good!
The Dislikes I Would Say The Working From Office Because The Office Is Really Far From My Place So Hopefully The Give Cabs From Routematic But Still It’s A Headache To Go Up And Down From My Place.
Work policy: First When I Joined It Was Work From Home, After Couple Of Months They Said To Work From Office Permanently.
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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You will get the promotion quickly if you are a performer and you should have a great bonding with the managers
Work life balance is worst, Nothing to learn only work like robot
Work policy: After 3 months you will get wfh for 6 months
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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Everything is good at IntouchCX but only the salary inrement is low
N/A
Full Time
Operations Department
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Exposure to various aspects of operations
Ability to improve based on feedback
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Customer Success Department
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Worst organization, work policies, worst leadership
Everything
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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Every thing is verygood
Nothing as of now it
Work days: Rotational Shift (Strict Timings)
Full Time
Operations Support Department
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I liked my process and working with clients
Less salary and appraisal. When you ask to raise, it is not considered even when you work so hard.
Full Time
Non Voice Department
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You can grow in a rapid speed in your career company gives you quick promotions to move to next level overall the culture is also good
You can't expect much hike though you are promoted
Work days: Monday to Friday (Strict Timings)
Full Time
Operations Department
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Flexible and Secure company. Well maintained campus with parking facility + they provide Breakfast Lunch and Dinner.
Transport is not up to the mark. Could be better.
Work policy: Few projects WFH and others WFO
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Operations Department
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There literally nothing to like about the company. Majority of the people work here just to earn money while searching for another job.
Everything, even being a team lead, I found that there is no job security at all. Operations management is fine but they are puppets for clients.
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Accounting & Taxation Department
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this is the number 1 third class Behaviour people, they know to call for interview and wait for whole day and the stupid operations manager such an uneducated people they are, they only do not know how to be professional and they are conducting interview.. such a shameless company with shameless people.. i tell people never step into this company and waste your time i think we need to complain this to labor court for sure.....Read More
Totally waste company with uneducated and unprofessional people...
Work related travel: This is a desk job.
Full Time
Customer Success Department
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Good
No Freedom like any Culutural activities will not be there, No Time gap rest jn between work Except 30 mins break No Rest for employee 9 hrs Continues Work Expect 1st break 40 mins 2nd break 20 mins No more any Fun friday or Another Activities No Festival Celebrations No Bonus & nothing else
Full Time
Customer Success Department
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Here HR department is cool, you can work with fake experience, give them some money. I made several complaints but of no use.
Never seen HR department so lazy, they don't take any actions against illegal activities. Maybe they are incompetent for the job.
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Customer Success Department
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Top management here are poison. they don't value talent they have their own perception and they keep on believing that.
Top Management here are poison. They don't value talent they have their own perception and they keep on believeing that.
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Other Department
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Nothing much about intouch except cab facility
Strict break timings No consecutive weekoffs Main aim to reach sales targets They don't inform in training and interview but their motto is sales Work pressure No life balance ghost shifts
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Salary on time ( even I laughed while writing this but I think it's serious)
If you think this situation cannot get even worse, the company will take it as a challenge! Split weekoffs - 6th day incentives are chump change Need to change company name as PIP 247 they can remove you with in 2-4 weeks or less If needed when January starts Use and throw. No human values
Work policy: With reason you can get Work from home.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Business Process Quality Department
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Nothing here no proper working culture
Work culture No time management No wellness No friendly connections No breaks No proper communication tools Poor infrastructure Poor management tools and quality tools
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
IT Security Department
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One of the best place I have worked. I love the work culture and environment of the company very much. Managers were always very encouraging and cooperative.
Here are some elements of the previous role you can discuss: A role that isn't challenging you anymore. A reason you feel stagnant in your current position
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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There is nothing which I like in intouchcx, because of intouchcx my life and my health has ruined, too much stress, work pressure, favouritism, politics in the process, I worked for 1.5 years in intouchcx in this duration of time, i got several diseases because of stress, work pressure, no breaks, 5 hours we use to sit in one place,much more, acoording to me please do not join companies like intouchcx where employees treated as dogs....Read More
I recommend not to join intouchcx if your body does not accept all this kind of stress
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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I loved my Job and Was able to resolve Issues.
Lot of Partiality was shown by the Team Leaders in GSD Process. Lack of motivation and encouragement. No training was provided . More tasks are been assigned but leniency is not shown . Leaves are not been given. More work pressure are forced on innocents. Catapult is a tool which they use to show their revenge.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
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