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Bpo Convergence Team Leader Quality Interview Questions and Answers
Bpo Convergence Team Leader Quality Interview Experiences
1 interview found
Selected
I applied via Approached by Company and was interviewed in Oct 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Basic about quality
- Q2. Intro and experiences
(1 Question)
- Q1. Basic about quality. As interviewer themselves are not more knowledgeable
Interview Preparation Tips
Interview questions from similar companies
I applied via Naukri.com and was interviewed in May 2020. There were 4 interview rounds.
Interview Questionnaire
6 Questions
- Q1. What do you know about ecommerce?
- Ans.
Ecommerce refers to buying and selling of goods and services online.
Ecommerce platforms include Amazon, eBay, and Shopify.
Customers can make purchases using credit/debit cards, PayPal, or other payment methods.
Ecommerce has revolutionized the retail industry by providing convenience and accessibility to customers.
Ecommerce also includes services such as online banking, online ticket booking, and online food delivery.
Ec...
- Q2. What are the benefits of using ecommerce services rather than going to shopping/markets in person?
- Ans.
Ecommerce services offer convenience, variety, and cost savings compared to shopping in person.
Ecommerce allows for shopping from anywhere at any time
Online stores offer a wider variety of products and brands
Ecommerce often offers lower prices and discounts
No need to physically travel to stores and deal with crowds and parking
Ecommerce allows for easy comparison shopping
Delivery options make it easy to receive purchase...
- Q3. Why did you left your previous company?
- Q4. What are your goals?
- Q5. Tell me about yourself.
- Q6. How long will you work here?
Interview Preparation Tips
If you're reading this, it means you are in search of a job, be it your passion or regarding your situations.
After joining in this company, I realised one thing. Happiness doesn't comes with the increase in your CTC nor even in the extra benefits. It always lies in the work that you love to do. Never ever feel inferior, or depressed by thinking what others are actually thinking about you (especially your current position in life). But remember, it's not them who make you happier. It is you.
So, when you're going to give an interview, just be hopeful and confident. During the interview process, just make sure your seating position is comfortable. Then take a deep breath and relax your facial muscles. Then understand the question clearly that are asked by the interviewer, and then speak out without fumbling. There's no need to hurry up like you're a superfast express, just stay calm and speak out clearly.
That's it, it shows your compassion and confidence, which might end up in taking the offer that you're willing to.
I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. I was asked my experience in Last Employment and difference between Customer service and customer support
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. At first, the hr was very clear in the job requirement. And in second round, you will be given an assessment link for typing speed and to examine your thoughts and sentence formation skills. Dont worry, ba...
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2020. There were 5 interview rounds.
Interview Questionnaire
5 Questions
- Q1. 1. If you are experienced, They'll ask you regarding the projects that you have worked for.
- Q2. 2. There would be some questions regarding the project which you would be working with the co.
- Q3. 3. The operations manager would come in, and ask for some personal experience with the previous employer of yours.
- Q4. 4. Client Round - The client would ask about the memorable experience in any project that you have worked for.
- Q5. Amswer as per the experience.
Interview Preparation Tips
Try getting some assistance and test yourself for the versant round. I think that would be the most critical part of the interview.
I applied via Walk-in and was interviewed before Apr 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Why do you want to work in BPO
- Q2. What do you know about our company
Interview Preparation Tips
Anitha A
I applied via Indeed and was interviewed in Feb 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self introduction and kilometer radius to provide a cab and salary because they will provide less
Interview Preparation Tips
Quality Analyst Interview Questions & Answers
Bill Gosling Outsourcing India
Anonymous
posted on 12 Aug 2021
I applied via Referral and was interviewed before Aug 2020. There were 5 interview rounds.
Interview Questionnaire
7 Questions
- Q1. Tell me about yourself ?
- Q2. What is your name.
- Q3. Tell me your hobbies
- Q4. Tell me about quality
- Ans.
Quality refers to the degree of excellence or superiority of a product or service.
Quality is a measure of how well a product or service meets customer expectations.
It involves meeting or exceeding specified standards and requirements.
Quality can be assessed through various methods such as inspections, testing, and customer feedback.
Continuous improvement is essential for maintaining and enhancing quality.
Examples of qu...
- Q5. Parameters of quality
- Ans.
Parameters of quality refer to the characteristics that define a product or service as meeting or exceeding customer expectations.
Parameters of quality include reliability, durability, performance, and aesthetics.
Quality can also be measured by customer satisfaction, defect rates, and adherence to standards.
Examples of quality parameters in different industries include accuracy in financial reporting, safety in manufac
- Q6. Situation based question
- Q7. Communication english if average then no problem can go
Interview Preparation Tips
Quality Analyst Interview Questions & Answers
Bill Gosling Outsourcing India
Anonymous
posted on 24 Nov 2021
I applied via Naukri.com and was interviewed before Nov 2020. There was 1 interview round.
Interview Questionnaire
5 Questions
- Q1. What is calibration
- Ans.
Calibration is the process of adjusting or verifying the accuracy of an instrument or tool.
Calibration ensures that the instrument or tool is providing accurate and reliable measurements.
It involves comparing the readings of the instrument or tool to a known standard.
Calibration is important in industries such as manufacturing, healthcare, and aviation.
Examples of instruments that require calibration include thermomete
- Q2. What all are 7 QC tools
- Ans.
The 7 QC tools are basic problem-solving tools used in quality control and quality management.
Check sheets
Control charts
Histograms
Pareto charts
Scatter diagrams
Stratification
Fishbone diagrams
- Q3. What all types of feedback method
- Ans.
There are various feedback methods such as surveys, focus groups, interviews, suggestion boxes, and social media.
Surveys - questionnaires to gather feedback
Focus groups - small group discussions to gather opinions
Interviews - one-on-one conversations to gather feedback
Suggestion boxes - physical or digital boxes for people to leave feedback
Social media - platforms like Twitter and Facebook to gather feedback
- Q4. Scenario based question.
- Q5. What all parameters do you have in your quality sheet.
- Ans.
The quality sheet parameters include metrics for accuracy, completeness, efficiency, and effectiveness.
Accuracy of data
Completeness of information
Efficiency of processes
Effectiveness of solutions
Customer satisfaction
Defect density
Test coverage
Bug severity
Code complexity
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. 1. Tell us something about your self. 2. Where do see 5 years from now? 3. What are your goals in life? 4. What are you doing currently?
Interview Preparation Tips
Be confident. Confidence is the key.
Try maintain an eye contact with the interviewer. Greet the interviewer with a smile. They asked me about my past job experiences and why did I quit. What was my profile and analysed me whether I really have any idea about the job profiles. Being from a different academic background why I chose to work in a voice process. I have good communication skills and my confidence did it all. They said you're the perfect candidate for this role. We liked your confide.
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Bpo Convergence Team Leader Quality Interview Process
based on 1 interview
Interview experience
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