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Epicenter Technologies Customer Service Executive Interview Questions and Answers

Updated 1 Feb 2025

Epicenter Technologies Customer Service Executive Interview Experiences

9 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduce to your self
  • Ans. 

    I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and complaints

    • I have a proven track record of meeting and exceeding customer satisfaction goals

  • Answered by AI
  • Q2. About you past experience
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introducation of yourself
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries, complaints, and escalations

    • Proficient in using CRM systems and other customer service tools

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service perform

  • Answered by AI
  • Q2. About salary expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Company more perfect for fresher
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About myself experience
Round 3 - Technical 

(1 Question)

  • Q1. Typing test myself checking the patience hesitation

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice company be confident don't go on negative reviews

Customer Service Executive Interview Questions Asked at Other Companies

Q1. How u deal to the customer if he get non veg food instead of veg ... read more
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Basic typical questions
  • Q2. Why you want to work here.
  • Q3. Questions related to desired field of work choosen

Interview Preparation Tips

Interview preparation tips for other job seekers - Pls don't ever join...they just remove people regularly,,
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via WorkIndia and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. If anyother job opportunity is given to you with higher salary will you join that company

Epicenter Technologies interview questions for designations

 Customer Service Representative

 (1)

 Customer Service Officer

 (1)

 Customer Service Executive and Teller

 (1)

 Non Voice Customer Service Executive

 (1)

 Customer Executive

 (1)

 Customer Support Executive

 (1)

 Customer Relation Officer

 (1)

 Senior Customer Analyst

 (1)

I applied via Recruitment Consulltant and was interviewed in Jan 2022. There were 3 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Why are you looking for a change?
  • Q4. Tell me about yourself.
Round 2 - One-on-one 
Round 3 - One-on-one 

Interview Preparation Tips

Interview preparation tips for other job seekers - The advice that one should follow is that do not mug up things shown over internet. Prepare well before the interview, do all the research about the company, job description they informed you about. Be confident enough . A bit of nervousness is always acceptable.

I applied via Recruitment Consulltant and was interviewed before Sep 2021. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Tell me something about yourself.
  • Q2. What is your salary expectations.
  • Q3. Tell me about your family background.
  • Q4. Are you okay with any shifts?
  • Q5. Tell me something about Mumbai.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident about what you say and be positive and attentive as to what the interviewer is asking you.

I applied via Recruitment Consultant and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Normal questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was good but I was asked to leave because of my documents. I join the induction and the next day it was informed to me. They say my qualification certificate are not getting verified. If this is the case, how did I worked with the same doc in bro org for 8 years. The org is good to work but they can remove you at any time. So just stay focused towards your OJT and other training modules. But before that keep all your doc safe and they don't hire Nios qualification marksheets.

Interview Questionnaire 

1 Question

  • Q1. Tell something about yourself?

I applied via Referral and was interviewed in Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1.  Situation questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to work in BPO
  • Q2. What do you know about our company

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak proper English and answer every question confidently.

Epicenter Technologies Interview FAQs

How many rounds are there in Epicenter Technologies Customer Service Executive interview?
Epicenter Technologies interview process usually has 2 rounds. The most common rounds in the Epicenter Technologies interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for Epicenter Technologies Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Epicenter Technologies. The most common topics and skills that interviewers at Epicenter Technologies expect are Customer Service, bpo, International Voice Process, blended process and voice process.
What are the top questions asked in Epicenter Technologies Customer Service Executive interview?

Some of the top questions asked at the Epicenter Technologies Customer Service Executive interview -

  1. Typing test myself checking the patience hesitat...read more
  2. Basic typical questi...read more
  3. Normal questio...read more

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Epicenter Technologies Customer Service Executive Interview Process

based on 4 interviews

2 Interview rounds

  • One-on-one Round
  • HR Round
View more
Epicenter Technologies Customer Service Executive Salary
based on 336 salaries
₹1 L/yr - ₹3.4 L/yr
21% less than the average Customer Service Executive Salary in India
View more details

Epicenter Technologies Customer Service Executive Reviews and Ratings

based on 111 reviews

3.1/5

Rating in categories

3.1

Skill development

3.1

Work-life balance

2.9

Salary

2.9

Job security

3.2

Company culture

2.6

Promotions

2.8

Work satisfaction

Explore 111 Reviews and Ratings
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