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Epicenter Technologies Quality Analyst Interview Questions and Answers
Epicenter Technologies Quality Analyst Interview Experiences
1 interview found
Anonymous
I applied via Naukri.com
Interview Questionnaire
3 Questions
- Q1. Basic understanding about quality role?
- Ans.
Quality role involves ensuring that products or services meet or exceed customer expectations and industry standards.
Developing and implementing quality control processes
Conducting audits and inspections to identify areas for improvement
Analyzing data to identify trends and areas for improvement
Collaborating with cross-functional teams to address quality issues
Ensuring compliance with industry regulations and standards
...
- Q2. What tools have u used while evaluating calls
- Ans.
I have used tools like Quality Monitoring Software, Excel, and Google Sheets to evaluate calls.
Quality Monitoring Software to listen to recorded calls and evaluate them based on predefined criteria
Excel and Google Sheets to track and analyze data related to call evaluations
Screen recording software to capture the agent's screen during the call
Speech analytics software to analyze the content of the call and identify are...
- Q3. More of analysing
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Referral and was interviewed in Jan 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. What do you think quality is?
- Ans.
Quality is meeting or exceeding customer expectations through consistent and reliable performance.
Quality is about meeting or exceeding customer expectations
It involves consistent and reliable performance
It requires adherence to standards and processes
It involves continuous improvement and feedback
Examples include defect-free products, timely delivery, and excellent customer service
- Q2. Where do you see yourself after few years?
- Q3. What are your expectations from the company?
- Q4. What does a quality analyst do?
- Ans.
A quality analyst ensures that products or services meet the required standards and specifications.
Develop and implement quality control procedures
Analyze data to identify areas for improvement
Ensure compliance with regulations and standards
Collaborate with other departments to resolve quality issues
Conduct audits and inspections
Provide training to employees on quality control
Monitor and evaluate product or service per...
Interview Preparation Tips
(1 Question)
- Q1. Strength weakness goal self introduction
Fk off the team and simply they will show lot of attitude infront of the jobseekers
First of all company peoples are not educated
(2 Questions)
- Q1. General topis they will ask
- Q2. Time wate and not useful questions they were asking
Interview Preparation Tips
Sandeep Reddy
(1 Question)
- Q1. Roles and responsibilities
(1 Question)
- Q1. Salary discussion
I applied via Walk-in and was interviewed in Jun 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself
- Ans. Explain about yourself and educational background
Knowledge check on health care
(1 Question)
- Q1. Interview with manager of the process
Interview Preparation Tips
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. 7 qc tools
- Q2. Questions regarding Calibration and csat
- Q3. Questions about sharing feedbacks
(2 Questions)
- Q1. Brief about yourself
- Q2. About the 7 QC tools
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before May 2023. There was 1 interview round.
(2 Questions)
- Q1. Be confident and proacy
- Q2. Tell me something about yourself
Epicenter Technologies Interview FAQs
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Quality Analyst Interview Questions from Similar Companies
Epicenter Technologies Quality Analyst Reviews and Ratings
based on 16 reviews
Rating in categories
|
Customer Service Executive
336
salaries
|  ₹1 L/yr - ₹3.3 L/yr |
|
Customer Relation Associate
91
salaries
| ₹1.9 L/yr - ₹3.5 L/yr |
|
Customer Care Executive
70
salaries
| ₹1.1 L/yr - ₹3.5 L/yr |
|
Customer Service Associate
60
salaries
| ₹1.5 L/yr - ₹4 L/yr |
|
Quality Analyst
46
salaries
| ₹2.5 L/yr - ₹5.5 L/yr |
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