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Epicenter Technologies Chat and Email Support Executive Interview Questions and Answers
Epicenter Technologies Chat and Email Support Executive Interview Experiences
2 interviews found
I appeared for an interview in Oct 2024.
(2 Questions)
- Q1. What do you know about sales?
- Ans.
Sales involves the process of selling products or services to customers in exchange for money.
Sales is the process of persuading potential customers to purchase a product or service.
It involves identifying customer needs and providing solutions that meet those needs.
Sales can be done through various channels such as direct selling, online sales, or retail stores.
Effective sales techniques include building relationships...
- Q2. Can you tell me about why there is gap between your study?
- Ans.
Took a break to focus on gaining practical experience and developing skills relevant to the role.
Took time off to gain practical experience through internships or part-time jobs
Focused on developing skills relevant to the role through courses or certifications
Needed time to address personal commitments or health issues
Interview Preparation Tips
Always smile while answering and meet eyes to eyes.
Chat and Email Support Executive Interview Questions & Answers
HITESH S CHAVAN
posted on 24 Oct 2024
(2 Questions)
- Q1. Write on one topic given by hr or selected by self Topic selected by yourself should be logical Newspapers, magazines, Tv media guide It should be business related.
- Q2. Last round is operations round Be calm and don't look continuously towards operation manager, don't look upwards As we speak to strict senior oldies in home in that manner. Don't look at age.. Don't thi...
Interview Preparation Tips
Nowadays, interview start after 11.00
Single interview per day
At 4.00 pm
As we see in movie
Pack up time...
But in MNC office way
Half days by senior employees..
Top trending discussions
Interview questions from similar companies
Chat and Email Support Executive Interview Questions & Answers
Etech Global Services
Anonymous
posted on 30 Sep 2024
Round was easy but tricky questions
Interview Preparation Tips
Chat and Email Support Executive Interview Questions & Answers
IntouchCX
Anonymous
posted on 11 Jan 2023
Selected
I applied via Company Website and was interviewed in Dec 2022. There were 3 interview rounds.
(1 Question)
- Q1. Introduction of self ?
- Ans. 1st fall Thanks for asking about me. I'm saritha rani from Hyderabad Telangana state and i have completed b.com(computers, applications) at the Mahesh nagar radika opposite the line and my strength is my attitude and my weekness is dad mom. And i have two sisters and 2 brothers. Thankyou 😊
Maths test n English common test ?
(2 Questions)
- Q1. What is urs professionals?
- Ans.
Our professionals are highly skilled and experienced in providing excellent chat and email support services.
Our professionals have excellent communication skills
They are trained to handle customer queries and complaints efficiently
They have a good understanding of the products and services offered by the company
They are proficient in using chat and email support software
They are patient and empathetic towards customers
...
- Q2. My professional sports team leader an growth skills
Interview Preparation Tips
Professional
Skills
strength n weekness.
Chat and Email Support Executive Interview Questions & Answers
IntouchCX
Anonymous
posted on 9 Oct 2023
Selected
I applied via Referral and was interviewed in Sep 2023. There were 3 interview rounds.
It is having to make achieve with there tests
(1 Question)
- Q1. About your working skills
Interview Preparation Tips
I applied via Referral and was interviewed in May 2022. There was 1 interview round.
(1 Question)
- Q1. There were 3 rounds common questions are about your hobbies yourself and job discription.
Interview Preparation Tips
Chat and Email Support Executive Interview Questions & Answers
IntouchCX
Anonymous
posted on 1 Feb 2025
(1 Question)
- Q1. Why did you join the company?
- Ans.
I joined the company because of its reputation for excellent customer service and career growth opportunities.
Reputation for excellent customer service
Career growth opportunities
Positive reviews from current employees
Chat and Email Support Executive Interview Questions & Answers
IntouchCX
Anonymous
posted on 15 Mar 2025
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. What was your previous experience and why did you left the organization?
- Q2. What was the challanging situation that you've faced in your previous organization and how did you tackle the situation ?
- Ans.
Faced a high volume of customer complaints during a system outage and implemented a communication strategy to manage expectations.
Identified the root cause of the system outage and communicated it to the team promptly.
Developed a template for responses to ensure consistency and clarity in communication.
Set up a dedicated support channel to handle the influx of inquiries efficiently.
Regularly updated customers on the st...
- Q3. What is your hobby and say something about your hobby?
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. I was asked my experience in Last Employment and difference between Customer service and customer support
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Bpo Convergence
Anonymous
posted on 12 Sep 2020
I applied via Naukri.com
Interview Questionnaire
4 Questions
- Q1. Explain the basis of handling customer in inbound or outbound,how u deal with angry customer?
- Ans.
Handling customers in inbound or outbound involves understanding their needs and providing appropriate solutions. Dealing with angry customers requires empathy, active listening, and problem-solving skills.
In inbound customer service, the focus is on addressing customer queries and providing support.
In outbound customer service, the focus is on making proactive calls to customers for sales or follow-ups.
To handle angry...
- Q2. Which process is best suited for your -voice or web?
- Ans.
The best process for me is voice.
Voice communication allows for immediate and direct interaction with customers.
It enables me to provide personalized assistance and address customer concerns effectively.
Voice communication also allows for better understanding of customer emotions and tone.
Examples: Resolving complex issues over the phone, providing step-by-step guidance verbally.
- Q3. Explain the difference between BPO and call centre?
- Ans.
BPO and call centre are related but have distinct differences.
BPO (Business Process Outsourcing) refers to outsourcing various business processes to a third-party service provider.
Call centre specifically focuses on handling customer calls and providing support.
BPO involves a wider range of services such as data entry, payroll processing, HR services, etc.
Call centre primarily deals with customer inquiries, complaints,...
- Q4. Explain what is a call centre ?
- Ans.
A call centre is a centralized office where customer calls are received and handled by customer service representatives.
A call centre is a facility used by companies to manage customer interactions through various channels such as telephone, email, chat, etc.
It serves as a hub for handling customer inquiries, complaints, and providing support.
Call centre agents are trained to handle a wide range of customer issues and ...
Interview Preparation Tips
Have great communication skills.
Be polite to every customer.
Epicenter Technologies Interview FAQs
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Epicenter Technologies Chat and Email Support Executive Interview Process
based on 2 interviews
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