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Epicenter Technologies

3.5
based on 549 Reviews

Working at Epicenter Technologies

Company Summary

Epicenter Technologies is Leading Business Process Outsourcing organization in India providing Voice Based and Back Office Services across US, UK, Canada and Australia.

Overall Rating

3.5/5
based on 549 reviews
highly rated categories
On-Par
with industry average
highly rated categories
Critically rated for

Promotions/Appraisal, Salary & Benefits, Work Satisfaction

Work Policy
Work from office
Work from office
83% employees reported
Rotational Shift
Rotational Shift
41% employees reported
Flexible timing
Flexible timing
56% employees reported
No travel
No travel
63% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
Job/Soft skill training
57 employees reported
Cafeteria
Cafeteria
50 employees reported
Office cab/shuttle
Office cab/shuttle
29 employees reported
Health insurance
Health insurance
20 employees reported
View all benefits

About Epicenter Technologies

Founded in2001 (23 yrs old)
India Employee Count1k-5k
Global Employee Count1k-5k
India HeadquartersMumbai, Maharashtra, India
Office Locations
--
Websiteepicentertechnology.com
Primary Industry
Other Industries
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Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001. It is a part of the USD 2.4 Billion Kalyani Group, a leading industrial house in India and among the largest and technologically most advanced manufacturers of Forged & Machined components in the world. We operate out of a brand new state of the art facility in India with a capacity of 750 physical seats that can support 2000+ FTE’s. All the seats are fully equipped to support voice as well as data services. We have an office in the US from where we manage connectivity and logistics within North America. Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure. We provide a solution that allows scalability without compromising on quality. We ensure a seamless transition of work from the client to Epicenter. We pride ourselves on being the ‘First ITES Organization in India’ to have Integrated Management System - PAS 99 (ISO 9001 - Quality Management system and ISO 27001 -Information Security Management System). We are also amongst the first BPO’s in India to achieve Payment Card Industry (PCI) Compliance for our facility.
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Epicenter Technologies Ratings

based on 549 reviews

Overall Rating

3.5/5
How AmbitionBox ratings work?
5
205
4
140
3
79
2
41
1
84

Category Ratings

3.5

Company Culture

3.4

Skill Development

3.3

Work-Life Balance

3.3

Job Security

3.3

Work Satisfaction

3.2

Salary & Benefits

2.9

Promotions/Appraisal

Epicenter Technologies is rated 3.5 out of 5 stars on AmbitionBox, based on 549 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Epicenter Technologies
based on 496 reviews
3.6
Rated by 174 Women
Rated 3.5 for Company Culture and 3.5 for Work-Life Balance
3.5
Rated by 322 Men
Rated 3.4 for Company Culture and 3.3 for Skill Development

Work Policy at Epicenter Technologies

based on 35 reviews in last 6 months
Work from office
83%
Hybrid
14%
Permanent work from home
3%

Epicenter Technologies Reviews

Top mentions in Epicenter Technologies Reviews

+ 5 more

Compare Epicenter Technologies with Similar Companies

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Overall Rating
3.5/5
based on 549 reviews
3.7/5
based on 6.7k reviews
3.9/5
based on 29.8k reviews
3.4/5
based on 10.5k reviews
Highly Rated for
No highly rated category
Job Security
Job Security
Skill development
Work-Life balance
No highly rated category
Critically Rated for
Promotion/Appraisals
Salary & Benefits
Job Security
Promotion/Appraisals
Salary & Benefits
Promotion/Appraisals
Salary & Benefits
Promotion/Appraisals
Salary & Benefits
Work Satisfaction
Primary Work Policy
Work from office
83% employees reported
Hybrid
60% employees reported
Hybrid
68% employees reported
Work from office
60% employees reported
Rating by Women Employees
3.6
Good
rated by 174 women
3.7
Good
rated by 1.6k women
3.9
Good
rated by 8.4k women
3.4
Average
rated by 3.1k women
Rating by Men Employees
3.5
Good
rated by 322 men
3.8
Good
rated by 4.8k men
3.9
Good
rated by 20.4k men
3.4
Average
rated by 7k men
Job Security
3.3
Average
4.0
Good
4.2
Good
3.7
Good
View more

Epicenter Technologies Salaries

3.2
rated by 549 employees for salaries

Customer Service Executive

(350 salaries)
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₹1 L/yr - ₹3.4 L/yr

Customer Relation Associate

(90 salaries)
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₹1.8 L/yr - ₹3.5 L/yr

Customer Care Executive

(68 salaries)
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₹1.1 L/yr - ₹3.5 L/yr

Customer Service Associate

(64 salaries)
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₹1.5 L/yr - ₹4 L/yr

Quality Analyst

(47 salaries)
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₹1.8 L/yr - ₹5 L/yr

Team Lead

(46 salaries)
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₹2.4 L/yr - ₹8 L/yr

Back Office Executive

(42 salaries)
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₹1.5 L/yr - ₹2.8 L/yr

Sales Executive

(37 salaries)
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₹1.5 L/yr - ₹3.1 L/yr

Senior Customer Service Executive

(36 salaries)
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₹1.2 L/yr - ₹4.8 L/yr

HR Executive

(35 salaries)
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₹2.4 L/yr - ₹5 L/yr

Epicenter Technologies Interview Questions

Interview Process at Epicenter Technologies

based on 8 interviews in last 1 year
Interview Experience
3.6
Good
Difficulty level
Moderate
100%

People are getting interviews through

based on 21 Epicenter Technologies interviews
Referral
38%
Job Portal
19%
Walkin
14%
Recruitment Consultant
10%
*19% candidates got the interview through other sources
stats-bars
High confidence

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Epicenter Technologies FAQs

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