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Epicenter Technologies

3.5
based on 569 Reviews
Video summary

Working at Epicenter Technologies

Company Summary

Epicenter Technologies is Leading Business Process Outsourcing organization in India providing Voice Based and Back Office Services across US, UK, Canada and Australia.

Overall Rating

3.5/5
based on 569 reviews
highly rated categories
5% below
industry average
highly rated categories
Critically rated for

Promotions, Work satisfaction, Salary

Work Policy
Work from office
Work from office
85% employees reported
Rotational Shift
Rotational Shift
40% employees reported
Flexible timing
Flexible timing
56% employees reported
No travel
No travel
63% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
Job/Soft skill training
57 employees reported
Cafeteria
Cafeteria
50 employees reported
Office cab/shuttle
Office cab/shuttle
29 employees reported
Health insurance
Health insurance
20 employees reported
View all benefits

About Epicenter Technologies

Founded in2001 (24 yrs old)
India Employee Count1k-5k
Global Employee Count1k-5k
India HeadquartersMumbai, Maharashtra, India
Office Locations
--
Websiteepicentertechnology.com
Primary Industry
Other Industries
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View in video summary
Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001. It is a part of the USD 2.4 Billion Kalyani Group, a leading industrial house in India and among the largest and technologically most advanced manufacturers of Forged & Machined components in the world. We operate out of a brand new state of the art facility in India with a capacity of 750 physical seats that can support 2000+ FTE’s. All the seats are fully equipped to support voice as well as data services. We have an office in the US from where we manage connectivity and logistics within North America. Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure. We provide a solution that allows scalability without compromising on quality. We ensure a seamless transition of work from the client to Epicenter. We pride ourselves on being the ‘First ITES Organization in India’ to have Integrated Management System - PAS 99 (ISO 9001 - Quality Management system and ISO 27001 -Information Security Management System). We are also amongst the first BPO’s in India to achieve Payment Card Industry (PCI) Compliance for our facility.
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Epicenter Technologies Ratings

based on 569 reviews

Overall Rating

3.5/5
How AmbitionBox ratings work?
5
211
4
142
3
81
2
45
1
90

Category Ratings

3.5

Company culture

3.3

Job security

3.3

Work-life balance

3.3

Skill development

3.2

Salary

3.2

Work satisfaction

2.9

Promotions

Epicenter Technologies is rated 3.5 out of 5 stars on AmbitionBox, based on 569 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Epicenter Technologies
based on 516 reviews
3.5
Rated by 181 Women
Rated 3.5 for Work-life balance and 3.4 for Company culture
3.4
Rated by 335 Men
Rated 3.5 for Company culture and 3.3 for Job security

Work Policy at Epicenter Technologies

based on 46 reviews in last 6 months
Work from office
85%
Hybrid
9%
Permanent work from home
6%

Epicenter Technologies Reviews

Top mentions in Epicenter Technologies Reviews

+ 5 more

Compare Epicenter Technologies with Similar Companies

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Overall Rating
3.5/5
based on 569 reviews
3.7/5
based on 7.1k reviews
3.8/5
based on 31.6k reviews
3.4/5
based on 12k reviews
Highly Rated for
No highly rated category
Job security
Job security
Skill development
Work-life balance
No highly rated category
Critically Rated for
Promotions
Salary
Work satisfaction
Promotions
Salary
Promotions
Salary
Promotions
Salary
Skill development
Primary Work Policy
Work from office
85% employees reported
Hybrid
60% employees reported
Hybrid
67% employees reported
Work from office
61% employees reported
Rating by Women Employees
3.5
Good
rated by 181 women
3.7
Good
rated by 1.7k women
3.9
Good
rated by 8.9k women
3.4
Average
rated by 3.5k women
Rating by Men Employees
3.4
Average
rated by 335 men
3.7
Good
rated by 5.1k men
3.8
Good
rated by 21.6k men
3.3
Average
rated by 8k men
Job security
3.3
Average
4.0
Good
4.2
Good
3.6
Good
View more

Epicenter Technologies Salaries

Epicenter Technologies salaries have received with an average score of 3.2 out of 5 by 569 employees.

Customer Service Executive

(331 salaries)
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₹1 L/yr - ₹4.5 L/yr

Customer Relation Associate

(91 salaries)
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₹1.9 L/yr - ₹3.5 L/yr

Customer Care Executive

(74 salaries)
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₹1.1 L/yr - ₹4.2 L/yr

Customer Service Associate

(60 salaries)
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₹1.5 L/yr - ₹4 L/yr

Team Lead

(47 salaries)
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₹2.7 L/yr - ₹8 L/yr

Quality Analyst

(46 salaries)
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₹2.5 L/yr - ₹5.5 L/yr

Back Office Executive

(42 salaries)
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₹1.5 L/yr - ₹2.8 L/yr

Senior Customer Service Executive

(38 salaries)
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₹1.2 L/yr - ₹4.8 L/yr

Sales Executive

(36 salaries)
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₹1.5 L/yr - ₹3.1 L/yr

Team Lead Operations

(35 salaries)
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₹3.4 L/yr - ₹7 L/yr

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Epicenter Technologies FAQs

When was Epicenter Technologies founded?
Epicenter Technologies was founded in 2001. The company has been operating for 24 years primarily in the BPO sector.
Where is the Epicenter Technologies headquarters located?
Epicenter Technologies is headquartered in Mumbai, Maharashtra.
How many employees does Epicenter Technologies have in India?
Epicenter Technologies currently has more than 1,200+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Epicenter Technologies based on the number of reviews submitted on AmbitionBox.
Does Epicenter Technologies have good work-life balance?
Epicenter Technologies has a work-life balance rating of 3.3 out of 5 based on 500+ employee reviews on AmbitionBox. 38% employees rated Epicenter Technologies 3 or below, while 62% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Epicenter Technologies work-life balance reviews for more details
Is Epicenter Technologies good for career growth?
Career growth at Epicenter Technologies is rated as poor, with a promotions and appraisal rating of 2.9. 38% employees rated Epicenter Technologies 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading Epicenter Technologies promotions/appraisals reviews for more detailed insights.
What are the cons of working in Epicenter Technologies?
Working at Epicenter Technologies does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, work satisfaction and salary & benefits, based on 500+ employee reviews on AmbitionBox.
Epicenter Technologies Overview
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