Epicenter Technologies Head/VP/GM-HR Interview Questions and Answers

Handling customers in inbound or outbound involves understanding their needs and providing appropriate solutions. Dealing with angry customers requires empathy, active listening, and problem-solving skills.

• In inbound customer service, the focus is on addressing customer queries and providing support.

• In outbound customer service, the focus is on making proactive calls to customers for sales or follow-ups.

• To handle angry...read more

The best process for me is voice.

• Voice communication allows for immediate and direct interaction with customers.

• It enables me to provide personalized assistance and address customer concerns effectively.

• Voice communication also allows for better understanding of customer emotions and tone.

• Examples: Resolving complex issues over the phone, providing step-by-step guidance verbally.

BPO and call centre are related but have distinct differences.

• BPO (Business Process Outsourcing) refers to outsourcing various business processes to a third-party service provider.

• Call centre specifically focuses on handling customer calls and providing support.

• BPO involves a wider range of services such as data entry, payroll processing, HR services, etc.

• Call centre primarily deals with customer inquiries, complaints,...read more

A call centre is a centralized office where customer calls are received and handled by customer service representatives.

• A call centre is a facility used by companies to manage customer interactions through various channels such as telephone, email, chat, etc.

• It serves as a hub for handling customer inquiries, complaints, and providing support.

• Call centre agents are trained to handle a wide range of customer issues and ...read more