Epicenter Technologies Associate Interview Questions and Answers

Q1. Tell me something about yourself.
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Q2. If you could become the prime minister for a day what changes you would like to bring in this country?
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Q3. Why should we hire you?
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Q4. Why did you choose BPO as your career?
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Q1. 3 topics were given and we needed to write on 2 of those topics. Word limits were 120-180 words.
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Q1. This round was also written. This round tested our listening, comprehension skills and typing speed altogether.
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Q1. I had to write short essay on 3 different topics. Word limits were 60.
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Q2. Basic questions like about yourself
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Q3. Mock chat session as a customer support executive.
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Q1. Some basic process related questions.
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Q1. Introduction About resume Sell a thing
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Q1. Introduction About my place sell a thing
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Q1. Introduction , what is sales
Ans. 
Sales is the process of selling goods or services in exchange for money or other compensation.
• Sales involves identifying potential customers and persuading them to make a purchase.

• It includes activities such as prospecting, lead generation, negotiation, and closing deals.

• Sales can be done through various channels such as direct sales, online sales, or through distribution networks.

• Examples of sales roles include sales ...read more
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Q1. Introduction about yourself
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Q1. Tell me about yourself
Ans. 
I am a dedicated and hardworking individual with a passion for learning and growth.
• I have a strong work ethic and strive for excellence in everything I do

• I am a quick learner and adapt easily to new environments

• I have experience in project management and team collaboration
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Q2. Reason for selection of the organization to work with
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Chose organization for its innovative projects and positive work culture.
• Impressed by the organization's track record of successful projects

• Attracted to the positive work culture and employee satisfaction

• Opportunity for growth and development within the organization
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Q1. Typing Test and related same
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Q2. Active listening while listen to sounds
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Q1. Why want to work in BPo
Ans. 
I want to work in BPO because of the fast-paced environment, opportunities for growth, and the chance to interact with diverse clients.
• Opportunity for career growth and development

• Fast-paced environment keeps me motivated

• Chance to interact with diverse clients and improve communication skills
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Q2. Questions based upon educational background
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Q1. Basic introduction Salary expectation
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Q2. Take me your profile
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Q3. Tell me about your education
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They will inly check your communication skills

Q1. Tell me about yourself
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Q2. What is customer support?
Ans. 
Customer support is the assistance provided to customers before, during, and after a purchase.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It can be provided through various channels such as phone, email, chat, or in-person.

• Customer support aims to ensure customer satisfaction and loyalty.

• Examples include troubleshooting technical problems, processing returns, and providing product in
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Q3. Why should we hire you
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Q1. They just asked for introduction and checked communication skills.
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Q1. Again main focus was on communication skills and confidence.
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