Etech Global Services Customer Service Executive Interview Questions and Answers

Q1. Introduction and all
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Q2. Previous work experience
Ans. 
I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
• Worked as a Customer Service Representative at Company X for 2 years

• Managed a team of 5 customer service agents at Company Y

• Received positive feedback from customers for my problem-solving skills
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Typing test and listening test

Q1. Ms Excel shortcut keys
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Q2. Other troubleshooting questions
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Q1. Manager round will ask about your strengths and weakness
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Q2. Why do you want to join and all
Ans. 
I am passionate about providing excellent customer service and believe my skills align well with the role.
• Passionate about helping customers and resolving their issues

• Strong communication and problem-solving skills

• Previous experience in customer service roles

• Excited about the opportunity to work with a reputable company
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Q1. Basic screening with Recruitment person
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Q2. The recruitment person will do a pre-screening of candidate's profile
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Q1. Basic computer skills and mock chat
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Q1. Tell me about yourself
Ans. Give brief about your hometown, education qualification and previous experience
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Q2. Why would you like to join us?
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Q1. Basic test for the computer knowledge with the typing test.
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Q2. Along with that you have to go for grammar test.
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