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Etech Global Services Customer experience Specialist Interview Questions and Answers

Updated 20 May 2024

Etech Global Services Customer experience Specialist Interview Experiences

4 interviews found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
Not Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. The manager’s ask me why my schedule adherence was an issue when I left the etech? I told to manager I was regular to the office never took any unplanned leaves than why the HR have mentioned schedule adhe...
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. It was the walk in interview ---> first HR will meet you she will ask you are you comfortable with the night shift ---> there will be two test one is for English grammar (may be 20 questions will be there ...
  • Q2. Why you want to join
  • Q3. Your strength and weakness
  • Ans. 

    My strength is my ability to empathize with customers and provide personalized solutions. My weakness is that I can be overly detail-oriented at times.

    • Strength: Empathy towards customers, ability to provide personalized solutions

    • Weakness: Being overly detail-oriented, may spend too much time on minor details

  • Answered by AI
  • Q4. What is your hobbies
  • Q5. Why you dropped graduation

Interview Preparation Tips

Interview preparation tips for other job seekers - Your English should be fluent else they will directly reject you

Customer experience Specialist Interview Questions Asked at Other Companies

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Q1. What do you mean by customer according to you?
asked in Agoda
Q2. How will you deal when a customer is asking you about a specific ... read more
asked in Agoda
Q3. Did you add any new techniques to enhance your task and was it be ... read more
asked in Agoda
Q4. If customer is angry how will you handle them?
asked in Agoda
Q5. What is your expected CTC? Notice Period?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Grammar Test, Typing Test

Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 4 - One-on-one 

(1 Question)

  • Q1. Share me about sales
  • Ans. 

    Sales is the process of selling products or services to customers.

    • Sales involves identifying potential customers and their needs

    • It requires effective communication and persuasion skills

    • Sales can be done through various channels such as in-person, online, or over the phone

    • Successful salespeople focus on building relationships with customers and providing excellent customer service

    • Examples of sales techniques include ups...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good paying salary who do not have college degree. But shift timings are horrible.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - Assignment 

Grammar knowledge, Typing Speed

Round 2 - One-on-one 

(1 Question)

  • Q1. Asked about sales and US Market.

Etech Global Services interview questions for designations

 Support Specialist

 (1)

 Chat Support Executive

 (1)

 Customer Service Executive

 (3)

 Customer Care Executive

 (1)

 Customer Service Representative

 (1)

 Customer Service Agent

 (1)

 Customer Service Representative 1

 (1)

Interview questions from similar companies

I applied via Walk-in and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. How many years of experience I had, my responsibilities while I was working there

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and true, believe in yourself

I applied via Referral and was interviewed in Nov 2019. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Simple questions relating to job
  • Q2. Your language frequency
  • Ans. 

    I am fluent in English and have basic knowledge of Spanish.

    • Fluent in English

    • Basic knowledge of Spanish

    • Comfortable with technical language

    • Able to communicate effectively with team members

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Maintain your language frequency throughout the interview

Interview Preparation Tips

Round: Test
Experience: First round was eassy writing. It was a simple eassy topic

I applied via Referral and was interviewed before Sep 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About my self and family background my educations and any work experience related

Interview Preparation Tips

Interview preparation tips for other job seekers - It was great there were three rounds of interview taken by the HR and interview session was great

I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Verscent test..
grammer test

Round 2 - HR 

(1 Question)

  • Q1. Introduction and knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst environment and management join with no self respect

I applied via Walk-in and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. If your are experienced person then they ask about your previous experience process and self details

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident,don't fumble ,ask for by hand salary not the ctc.bcoz they confirme some thing to pay but at last by hand you get lesser amt what they commeted

Etech Global Services Interview FAQs

How many rounds are there in Etech Global Services Customer experience Specialist interview?
Etech Global Services interview process usually has 2-3 rounds. The most common rounds in the Etech Global Services interview process are One-on-one Round, Resume Shortlist and Assignment.
What are the top questions asked in Etech Global Services Customer experience Specialist interview?

Some of the top questions asked at the Etech Global Services Customer experience Specialist interview -

  1. Share me about sa...read more
  2. Asked about sales and US Mark...read more

Tell us how to improve this page.

Etech Global Services Customer experience Specialist Interview Process

based on 5 interviews

Interview experience

4.2
  
Good
View more

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Etech Global Services Customer experience Specialist Salary
based on 150 salaries
₹2.5 L/yr - ₹4.9 L/yr
28% less than the average Customer experience Specialist Salary in India
View more details

Etech Global Services Customer experience Specialist Reviews and Ratings

based on 28 reviews

3.5/5

Rating in categories

3.2

Skill development

3.1

Work-life balance

3.6

Salary

3.2

Job security

3.6

Company culture

2.7

Promotions

3.2

Work satisfaction

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