Etech Global Services Customer experience Specialist Interview Questions and Answers

Q1. Tell me about yourself?
Ans. 
I am a customer experience executive with 5 years of experience in improving customer satisfaction and loyalty through various strategies.
• I have a strong background in analyzing customer feedback and implementing solutions to enhance their experience.

• I have successfully led cross-functional teams to develop and execute customer-centric initiatives.

• I am skilled in data analysis and using insights to drive decision-makin...read more
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Q2. Talk about Ecommerce or any random topic for one min
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Ecommerce has revolutionized the way we shop, making it convenient and accessible for consumers worldwide.
• Ecommerce allows customers to shop online from the comfort of their own homes.

• Customers can compare prices and products easily, leading to informed purchasing decisions.

• Ecommerce platforms often offer personalized recommendations based on customer preferences.

• The rise of mobile ecommerce has made shopping even more...read more
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Q3. How to address customer if they talk rude
Ans. 
Address calmly, listen actively, empathize, set boundaries, offer solutions.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their situation

• Set boundaries by politely stating that rude behavior is not acceptable

• Offer solutions to address their issues
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Q4. Tell something about online eccomerce platforms
Ans. 
Online ecommerce platforms are websites or applications that allow businesses to sell products or services online.
• Provide a platform for businesses to create online stores

• Offer features such as product listings, shopping carts, and payment processing

• Enable businesses to reach a wider audience and increase sales

• Examples include Shopify, WooCommerce, and Magento
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Accent round and they test about our speaking fluency

Q1. Good best performance in sla repeat reopen
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Q2. With team odit site and customer location
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Q3. Coordinate with team weekly
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Q4. Meeting plan weekly
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Q5. Minimum repeat reopen sla control your target
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The minimum repeat reopen SLA control target should be set based on customer needs and operational capabilities.
• Define the minimum acceptable time frame for resolving customer issues

• Establish clear guidelines for when a case can be reopened

• Monitor and track repeat reopen cases to identify trends and areas for improvement

• Implement measures to reduce repeat reopens, such as additional training for staff or process improv
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Q1. Simple basic questionare.
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Q2. Introduction about
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Grammar, audio, some live chats scenario

Q1. What do you mean by customer according to you?
Ans. 
A customer is an individual or organization that purchases goods or services from a business.
• A customer is the reason why a business exists

• They are the ones who pay for the products or services

• Their satisfaction is crucial for the success of the business

• They can be individuals or organizations

• Examples: A person buying a coffee from a cafe, a company purchasing software from a vendor
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