Upload Button Icon Add office photos

Filter interviews by

Agoda Customer experience Specialist Interview Questions and Answers

Updated 16 Apr 2024

Agoda Customer experience Specialist Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Pre-screeing round of 15 minutes, introduction, experience details etc
Round 2 - Assignment 

Email writing assignment, scenario will be provided and we need to write an email response based on that within 20 minutes.

Round 3 - One-on-one 

(7 Questions)

  • Q1. Interview conducted by Team Manager, Introduction experiences, strength and weaknesses, likes and dislikes
  • Q2. Explain about your weakness
  • Q3. If customer is angry how will you handle them?
  • Ans. 

    I would listen to their concerns, empathize with them, apologize for any inconvenience, and work towards finding a solution to address their issue.

    • Listen actively to understand the root cause of their anger

    • Empathize with their situation and show genuine concern

    • Apologize for any inconvenience caused, even if it wasn't directly your fault

    • Work towards finding a solution to address their issue and ensure they leave satisfi

  • Answered by AI
  • Q4. Did you achieve your KPIs al the time?
  • Q5. Did you add any new techniques to enhance your task and was it beneficial?
  • Ans. 

    Yes, I implemented a new feedback system to gather customer insights.

    • Implemented a new feedback system to gather customer insights

    • Utilized customer surveys and feedback forms

    • Analyzed feedback data to identify areas for improvement

    • Implemented changes based on customer feedback

    • Saw an increase in customer satisfaction and loyalty

  • Answered by AI
  • Q6. How will you deal when a customer is asking you about a specific concern and you don't know how to answer?
  • Ans. 

    I would apologize for not having the answer immediately and assure the customer that I will find the information and get back to them promptly.

    • Apologize for not having the answer

    • Assure the customer that you will find the information and get back to them promptly

    • Offer to escalate the issue to a supervisor or colleague if necessary

  • Answered by AI
  • Q7. Role Play - A scenario will be given and you need to pretend to be in call with customer to resolve there cocern.

Customer experience Specialist Jobs at Agoda

View all

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about basic introductions
  • Ans. 

    Basic introductions involve greeting someone and providing your name and possibly some additional information about yourself.

    • Start by greeting the person, such as 'Hello' or 'Hi'

    • Provide your name, such as 'My name is John'

    • Optionally, share some additional information about yourself, like 'I work as a Customer Support Executive at XYZ Company'

    • End with a question or statement to continue the conversation, like 'How can I

  • Answered by AI
  • Q2. Tell me about inhand salary
  • Ans. 

    Inhand salary refers to the amount of money an employee receives after deductions such as taxes and other withholdings.

    • Inhand salary is the actual amount an employee takes home after deductions for taxes, insurance, and other benefits.

    • It is different from the gross salary, which is the total amount before deductions.

    • Inhand salary can vary based on factors such as tax rates, insurance premiums, and other deductions.

    • Empl...

  • Answered by AI
Round 2 - One-on-one 

(3 Questions)

  • Q1. Brief introduction
  • Q2. Tell me about family backgrounds
  • Ans. 

    My family background is diverse and includes a mix of cultures and traditions.

    • My family consists of members from different cultural backgrounds.

    • We celebrate various holidays and traditions from different cultures.

    • Family gatherings often involve a blend of different cuisines and customs.

  • Answered by AI
  • Q3. Why you want to join this company
  • Ans. 

    I am impressed by the company's reputation for excellent customer service and innovative solutions.

    • Company's reputation for excellent customer service

    • Innovative solutions offered by the company

    • Opportunity for growth and development in the company

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Go for it.good environment
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

Customer related case study nothing very serious. Situation based

Round 3 - HR 

(2 Questions)

  • Q1. Asked questions About the company and how you are ideal person for the company
  • Q2. They have asked about your education and then about company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident...improve your skills as much as you can.... communication skilla are important
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Introduction and about past company experience
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Instahyre and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. DSA & Java stream
Round 2 - Technical 

(1 Question)

  • Q1. System design round
Round 3 - Behavioral 

(1 Question)

  • Q1. Basic about past experience
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - Assignment 

The assignment was to display a flight list and implement sort and filter functionality.

Round 2 - Coding Test 

Basic of react native concepts and live machine coding round

Interview Preparation Tips

Interview preparation tips for other job seekers - Have patience and be honest

I was interviewed in Aug 2021.

Round 1 - Video Call 

(1 Question)

Round duration - 60 minutes
Round difficulty - Medium

Timing was fine - It was in the afternoon
Interviewer was friendly and helpful

  • Q1. 

    Find Duplicates in an Array

    Given an array ARR of size 'N', where each integer is in the range from 0 to N - 1, identify all elements that appear more than once.

    Return the duplicate elements in any orde...

  • Ans. 

    Find duplicates in an array of integers within a specified range.

    • Iterate through the array and keep track of the count of each element using a hashmap.

    • Return elements with count greater than 1 as duplicates.

    • Handle edge cases like empty array or no duplicates found.

    • Example: For input [0, 3, 1, 2, 3], output should be [3].

  • Answered by AI
Round 2 - Coding Test 

(1 Question)

Round duration - 60 minutes
Round difficulty - Medium

- Timing was fine - Afternoon
- Interviewer was friendly

  • Q1. How would you design a caching library?
  • Ans. 

    Designing a caching library involves considering data storage, retrieval, expiration policies, and cache invalidation strategies.

    • Define the caching requirements such as data size, access patterns, and expiration policies.

    • Choose a suitable data structure for caching like LRU, LFU, or a simple key-value store.

    • Implement cache eviction policies to handle memory constraints and optimize performance.

    • Consider thread safety an...

  • Answered by AI
Round 3 - Face to Face 

(1 Question)

Round duration - 60 minutes
Round difficulty - Medium

- Timing was fine - Afternoon
- Interviewer was friendly

  • Q1. What is the number of edges in a 10x10 cube?
  • Ans. 

    A 10x10 cube has 600 edges.

    • A cube has 12 edges, so a 10x10 cube would have 12 edges on each of its 6 faces.

    • 12 edges x 6 faces = 72 edges for the entire cube.

    • However, each edge is shared by two faces, so we need to divide by 2 to get the total number of unique edges.

    • 72 edges / 2 = 36 unique edges on the outer surface of the cube.

    • Since the cube has 10x10x10 = 1000 unit cubes, each with 12 edges, we need to subtract the e...

  • Answered by AI

Interview Preparation Tips

Professional and academic backgroundI applied for the job as Senior Software Engineer in GurgaonEligibility criteriaGood professional experienceixigo interview preparation:Topics to prepare for the interview - iOS Development, Software Architecture, Protocol Oriented programming, System Design, Data StructuresTime required to prepare for the interview - 2 monthsInterview preparation tips for other job seekers

Tip 1 : Be confident
Tip 2 : Be always ready for white board coding
Tip 3 : Brush up your basics

Application resume tips for other job seekers

Tip 1 : Resume should not be more than 1 page long
Tip 2 : Write down your technical skills, Frameworks

Final outcome of the interviewSelected

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Mar 2023. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. To find the kth minimum element from BST
  • Ans. 

    To find the kth minimum element from a Binary Search Tree (BST)

    • Perform an in-order traversal of the BST to get elements in sorted order

    • Return the kth element from the sorted list

    • Time complexity: O(n) where n is the number of nodes in the BST

  • Answered by AI
  • Q2. Basic OOPs question like inheritance encapsulation
Round 2 - Technical 

(2 Questions)

  • Q1. In a BST two numbers are swapped find swapped nos.
  • Ans. 

    To find swapped numbers in a BST, perform inorder traversal and keep track of previous node.

    • Perform inorder traversal of the BST

    • Keep track of the previous node while traversing

    • If at any point, the current node's value is less than the previous node's value, those are the swapped numbers

  • Answered by AI
  • Q2. What you did in college projects
Round 3 - One-on-one 

(2 Questions)

  • Q1. Puzzles: find the fastest 3 horses in 25 horse race with a race and 5 horses can be run at a time
  • Q2. Weakness and strength. how a friend will describe you

Interview Preparation Tips

Topics to prepare for Ixigo.com Software Engineer interview:
  • java
  • dsa
  • puzzle
  • tree
Interview preparation tips for other job seekers - DSA and system design are needed

Skills evaluated in this interview

I applied via LinkedIn and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Print right view of a tree.
  • Ans. 

    Print the rightmost nodes of a binary tree.

    • Traverse the tree in a depth-first manner, starting from the right child of each node.

    • Use a queue to keep track of the nodes to be visited.

    • Add the rightmost node of each level to the result array.

  • Answered by AI
  • Q2. Garbage Collector in c#
  • Ans. 

    Garbage Collector in C# manages memory allocation and deallocation automatically.

    • Garbage Collector is responsible for freeing up memory that is no longer in use.

    • It runs in the background and periodically checks for unused objects.

    • GC.SuppressFinalize() method can be used to prevent the finalizer from running.

    • GC.Collect() method can be used to force garbage collection.

    • GC.GetTotalMemory() method can be used to get the tot

  • Answered by AI
  • Q3. Find who all are mutual connections.

Interview Preparation Tips

Interview preparation tips for other job seekers - There were 4 rounds in total, 3 technical and one culture fit round
Round 1:
CS Basics, few graph and linked list questions
Was asked to design a url shortner which would be working on scale and few modifications on that as well.
Round 2:
Got questions on HLD & LLD. This round was more about my understanding of how compiler and languages work
Round 3:
Managerial Round, This was taken by Engineering Manager who was checking my knowledge with different systems and at what level I have worked with distributed systems and microsevices.
Round 4:
Normal HR round, and I was asked on how will much I'll rate myself on each of the interviews and what went wrong and what went well.

Selected.

Skills evaluated in this interview

Round 1 - Coding Test 

Questions on graph, arrays, strings.

Round 2 - Technical 

(1 Question)

  • Q1. Quick sort, pair sum, web page design, oops , DBMS, sql
Round 3 - Technical 

(1 Question)

  • Q1. SQL, DBMS ,project explaination , stock buy and sell question , string operation question, oops
Round 4 - HR 

(1 Question)

  • Q1. Puzzle- binary search related, left view of binary tree, web page design , hr questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on oops, SQL, DBMS and data structures and algorithms.

Agoda Interview FAQs

How many rounds are there in Agoda Customer experience Specialist interview?
Agoda interview process usually has 3 rounds. The most common rounds in the Agoda interview process are HR, Assignment and One-on-one Round.
How to prepare for Agoda Customer experience Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Agoda. The most common topics and skills that interviewers at Agoda expect are Customer Support, Customer Experience Management, Customer Service, Operations and Strategic Partnerships.
What are the top questions asked in Agoda Customer experience Specialist interview?

Some of the top questions asked at the Agoda Customer experience Specialist interview -

  1. How will you deal when a customer is asking you about a specific concern and yo...read more
  2. Did you add any new techniques to enhance your task and was it benefici...read more
  3. If customer is angry how will you handle th...read more

Tell us how to improve this page.

Agoda Customer experience Specialist Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

Interview Questions from Similar Companies

Swiggy Interview Questions
3.8
 • 439 Interviews
BigBasket Interview Questions
3.9
 • 357 Interviews
Udaan Interview Questions
4.0
 • 335 Interviews
Meesho Interview Questions
3.7
 • 329 Interviews
CARS24 Interview Questions
3.6
 • 328 Interviews
Lenskart Interview Questions
3.2
 • 302 Interviews
Oyo Rooms Interview Questions
3.3
 • 227 Interviews
Myntra Interview Questions
4.0
 • 216 Interviews
Square Yards Interview Questions
4.0
 • 199 Interviews
Blinkit Interview Questions
3.7
 • 182 Interviews
View all

Agoda Customer experience Specialist Reviews and Ratings

based on 1 review

1.0/5

Rating in categories

1.0

Skill development

1.0

Work-life balance

3.0

Salary

3.0

Job security

1.0

Company culture

1.0

Promotions

3.0

Work satisfaction

Explore 1 Review and Rating
Software Engineer
31 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Software Engineer
28 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Product Manager
10 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Engineering Manager
9 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Strategic Account Manager
6 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Agoda with

MakeMyTrip

3.7
Compare

Yatra

3.4
Compare

Cleartrip

3.4
Compare

Oyo Rooms

3.3
Compare
Did you find this page helpful?
Yes No
write
Share an Interview