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Agoda Customer experience Specialist Interview Questions and Answers

Updated 16 Apr 2024

Agoda Customer experience Specialist Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Pre-screeing round of 15 minutes, introduction, experience details etc
Round 2 - Assignment 

Email writing assignment, scenario will be provided and we need to write an email response based on that within 20 minutes.

Round 3 - One-on-one 

(7 Questions)

  • Q1. Interview conducted by Team Manager, Introduction experiences, strength and weaknesses, likes and dislikes
  • Q2. Explain about your weakness
  • Q3. If customer is angry how will you handle them?
  • Ans. 

    I would listen to their concerns, empathize with them, apologize for any inconvenience, and work towards finding a solution to address their issue.

    • Listen actively to understand the root cause of their anger

    • Empathize with their situation and show genuine concern

    • Apologize for any inconvenience caused, even if it wasn't directly your fault

    • Work towards finding a solution to address their issue and ensure they leave satisfi

  • Answered by AI
  • Q4. Did you achieve your KPIs al the time?
  • Q5. Did you add any new techniques to enhance your task and was it beneficial?
  • Ans. 

    Yes, I implemented a new feedback system to gather customer insights.

    • Implemented a new feedback system to gather customer insights

    • Utilized customer surveys and feedback forms

    • Analyzed feedback data to identify areas for improvement

    • Implemented changes based on customer feedback

    • Saw an increase in customer satisfaction and loyalty

  • Answered by AI
  • Q6. How will you deal when a customer is asking you about a specific concern and you don't know how to answer?
  • Ans. 

    I would apologize for not having the answer immediately and assure the customer that I will find the information and get back to them promptly.

    • Apologize for not having the answer

    • Assure the customer that you will find the information and get back to them promptly

    • Offer to escalate the issue to a supervisor or colleague if necessary

  • Answered by AI
  • Q7. Role Play - A scenario will be given and you need to pretend to be in call with customer to resolve there cocern.

Customer experience Specialist Jobs at Agoda

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Interview questions from similar companies

I applied via Naukri.com and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Skills of current company
  • Q2. Language test and communication skills

Interview Preparation Tips

Topics to prepare for Oyo Rooms Senior Executive interview:
  • Communication Skills
Interview preparation tips for other job seekers - Hdhdjdhdhdbhdbdhxhxbdhdjdndjjdbdjdjbdhdhdhdhjdhdhhdhd

I applied via Other and was interviewed in Sep 2018. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. As position was for UI developer. So first round was majorly based on HTML and CSS. They were checking the basic concepts.
  • Q2. Questions from JavaScript. Major JavaScript concepts and logical questions.
  • Q3. Main focus was on data structure, travel domain knowledge and optimisation techniques.
  • Q4. Main purpose of this round was to check how updated a person is with new technologies, his willingness to learn new things and attitude towards work.
  • Q5. General discussion and salary negotiation.

Interview Preparation Tips

General Tips: Focus on Data structures.
Skills: GIT, Css, HTML, JavaScript, Communication
Duration: <1 week

I applied via Company Website and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Oops concept, use of throws and exception, test cases for cash withdrawl at atm, booking ticket at railway test cases, spring boot annotations, jdbc questions, sql queries and programs on strings.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well before interview, be free and be yourself don't pretend to be a smart one just keep your confidence and answer all the questions, if you don't know the answer then please let them know.

I applied via Recruitment Consultant and was interviewed before Jun 2019. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. No relevant questions to the job
  • Q2. Basic English tests

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are qualified above graduation, this is not the job you should be looking for.

Analyst Interview Questions & Answers

Oyo Rooms user image Sushant Dogra

posted on 2 Nov 2015

I applied via Campus Placement

Interview Preparation Tips

Round: Puzzle Interview
Experience: basic Guesstimation questtions,
for eg. estimate the no of sleeping all over the world right now.

Tips: Walk the interviewer through your thinking process.
donot make vague guesses.

Round: HR Interview
Experience: 1 Tell us 5 reasons why we should hire you.
2 being an electrical engineering student, why have you applied for a analytic s/operations job profile.

Skills: Ability To Cope Up With Stress, Guesstimation Cases
Duration: 2
College Name: IIT Madras

Analyst Interview Questions & Answers

Oyo Rooms user image Shobhit Shrivas

posted on 1 Nov 2015

I applied via Campus Placement

Interview Questionnaire 

7 Questions

  • Q1. I was asked 2 questions from a course called principle of economics, such as what is elasticity etc
  • Q2. It was again from my course work they asked me how to solve linear programming problem graphically
  • Q3. Then they asked me to tell me about my self
  • Q4. They asked me to estimate number of microwaves manufactured in india per year
  • Q5. Then I was asked what is my biggest achivement till now
  • Q6. Then I was asked if I have any question for them
  • Q7. He gave me 15 min to convence him so that he hirs me for his company

Interview Preparation Tips

Round: Resume Shortlist
Experience: They were mainly looking for people who has or worked in Start ups or who has some good PORs. They also shortlisted students with CGPA of more than 7.5.
Tips: Try taking good PORs and maintain a healthy CGPA. Make a one page resume.

Round: Technical Interview
Experience: It was good. This was my first interview, I was bit nurvous for obvious reasons but controlled my emotions perfectly. As interview progressed things started becoming normal.
Tips: Be confidant of what ever you speak. Try hidding you nervousness, its okay if you are not able to answer any question but make strong comeback in next.

Round: HR Interview
Experience: I was very confidant of myself and told some 8-9 qualities that I have and gave examples of where I used them in past.
Tips: Again be very confidant. Its okay if you fumble in between but make strong comeback. look into the eyes of interviewer it shows you are confidant. Don't lie, be yourself.

General Tips: Keep working hard, there is no subsitute of hardwork, even in IITs. And don't forget sometimes you have to loose small battels to win Wars.
All the best:)
Skills:
Duration: 8-10weeks
College Name: IIT Madras
Motivation: Oyo is progressing very fast and I wanted to be the part of there amazing journey.
Funny Moments: I kept looking into the eyes of both of my interviewer just to show them I was very confidant but the reality is I was very nervous and I was bluffing them:). After interview I had a headache.

Interview Preparation Tips

Round: Test
Experience: 1. Rotate a matrix by 90 degrees clockwise.( He asked me have you heard of question.I said Yes.Then he asked me to code)2. Find vertical sum of nodes present in same vertical line in binary tree. ( He again asked me have you heard of question. I have heard it but didn’t remember the approach. It took some time and then I started telling my approach.He aasked me to write code and question regarding get sums from left to right , for which I made use of linked hashmap)
Overall It was very cool for me
Total Questions: 2

Round: Test
Experience: 1.Reverse K blocks of nodes in linked list.There are two interviewers this time, probably, guy was senior he was asking me question.He was very particular in coding. Checked every edge case.and asked me evrything.Initially I told the approach and then started coding.2.Find min in stack in O(1)Pretty straightforward written code.Again he checked all edge cases with my code.3. Then asked about counting sort and its code.4. And a simple question on array sorting.

Round: HR Interview
Experience: I thought this was last round as they have said like.She asked me about my strengths and challenges I faced.How I overcame through it1.Basic question on oops concepts.(runtime polymorphism).
2.Design tables for getting all employees under manager. I screwed it little bit.But some how I got answer which I was not satisfied as well.I was expecting result either yes/no.But they called me for another round of interview may be because of my expected salary which was high compared to my previous.

Round: Technical Interview
Experience: 1.Given “aaabbbccc” it should return “a3b3c3″ in place. Initially I explained brute force approach then he said array has 2n space.I was able to remember approach for quicksort and started explaining after which I grew confident on it.He was satisfied.Questions on time complexity of algo and space complexity discussions.2.Again a question on OOPs.This time I was completely wrong in answering it.I thought interview with yatra was closing for me.He was not satisified much with this.Luckily, there was another round with manager.

Round: Other Interview
Experience: 1.He asked me to find words which are having particular pattern.Then I said it was KMP algo. Can I explain it ?? I started explaining approach, may be he was busy with something, he asked me to write pseudo code.He left the room for 15 mins then he came back I had almost completed the code, which he was satisified.Some basic questions on spring ( my previous work was related to it). Then my expected salary and my position If I got selected in yatra were discussed.

College Name: NA

I applied via LinkedIn and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Print right view of a tree.
  • Ans. 

    Print the rightmost nodes of a binary tree.

    • Traverse the tree in a depth-first manner, starting from the right child of each node.

    • Use a queue to keep track of the nodes to be visited.

    • Add the rightmost node of each level to the result array.

  • Answered by AI
  • Q2. Garbage Collector in c#
  • Ans. 

    Garbage Collector in C# manages memory allocation and deallocation automatically.

    • Garbage Collector is responsible for freeing up memory that is no longer in use.

    • It runs in the background and periodically checks for unused objects.

    • GC.SuppressFinalize() method can be used to prevent the finalizer from running.

    • GC.Collect() method can be used to force garbage collection.

    • GC.GetTotalMemory() method can be used to get the tot

  • Answered by AI
  • Q3. Find who all are mutual connections.

Interview Preparation Tips

Interview preparation tips for other job seekers - There were 4 rounds in total, 3 technical and one culture fit round
Round 1:
CS Basics, few graph and linked list questions
Was asked to design a url shortner which would be working on scale and few modifications on that as well.
Round 2:
Got questions on HLD & LLD. This round was more about my understanding of how compiler and languages work
Round 3:
Managerial Round, This was taken by Engineering Manager who was checking my knowledge with different systems and at what level I have worked with distributed systems and microsevices.
Round 4:
Normal HR round, and I was asked on how will much I'll rate myself on each of the interviews and what went wrong and what went well.

Selected.

Skills evaluated in this interview

Round 1 - Coding Test 

Questions on graph, arrays, strings.

Round 2 - Technical 

(1 Question)

  • Q1. Quick sort, pair sum, web page design, oops , DBMS, sql
Round 3 - Technical 

(1 Question)

  • Q1. SQL, DBMS ,project explaination , stock buy and sell question , string operation question, oops
Round 4 - HR 

(1 Question)

  • Q1. Puzzle- binary search related, left view of binary tree, web page design , hr questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on oops, SQL, DBMS and data structures and algorithms.
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Agoda Interview FAQs

How many rounds are there in Agoda Customer experience Specialist interview?
Agoda interview process usually has 3 rounds. The most common rounds in the Agoda interview process are HR, Assignment and One-on-one Round.
How to prepare for Agoda Customer experience Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Agoda. The most common topics and skills that interviewers at Agoda expect are Customer Support, Customer Experience Management, Customer Service, Operations and Strategic Partnerships.
What are the top questions asked in Agoda Customer experience Specialist interview?

Some of the top questions asked at the Agoda Customer experience Specialist interview -

  1. How will you deal when a customer is asking you about a specific concern and yo...read more
  2. Did you add any new techniques to enhance your task and was it benefici...read more
  3. If customer is angry how will you handle th...read more

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Agoda Customer experience Specialist Interview Process

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