Customer Experience Associate

Customer Experience Associate Interview Questions and Answers

Updated 19 Nov 2024
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Q1. How would you handle if a customers order has been cancelled from restaurant side after waiting for 2 hours

Ans.

I would apologize to the customer, offer a refund or replacement, and ensure their next order is prioritized.

  • Apologize sincerely to the customer for the inconvenience caused

  • Offer a refund or replacement for the cancelled order

  • Ensure the customer's next order is prioritized and expedited

  • Provide a discount or voucher for their next order as a gesture of goodwill

Q2. How would you handle a situation where a customer order is delayed?

Ans.

I would communicate with the customer, investigate the delay, and offer solutions to resolve the issue.

  • Communicate with the customer promptly to inform them about the delay and apologize for any inconvenience.

  • Investigate the reason for the delay by checking with the shipping carrier or internal processes.

  • Offer solutions such as expedited shipping, discounts, or refunds to make up for the delay.

  • Provide regular updates to the customer until the order is delivered to ensure tran...read more

Customer Experience Associate Interview Questions and Answers for Freshers

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Q3. How to excel n google sheet

Ans.

To excel in Google Sheets, one must learn various functions, formatting options, and data analysis techniques.

  • Learn basic functions like SUM, AVERAGE, and COUNT to perform calculations.

  • Utilize formatting options like conditional formatting and data validation to enhance the appearance and usability of the sheet.

  • Master data analysis techniques such as sorting, filtering, and creating pivot tables to gain insights from the data.

  • Explore advanced functions like VLOOKUP, INDEX, an...read more

Q4. Elaborate about COVID 19

Ans.

COVID-19 is a highly contagious respiratory illness caused by the novel coronavirus, leading to a global pandemic.

  • COVID-19 originated in Wuhan, China in late 2019

  • It spreads through respiratory droplets when an infected person coughs or sneezes

  • Symptoms include fever, cough, shortness of breath, and loss of taste or smell

  • Preventive measures include wearing masks, social distancing, and frequent handwashing

  • Vaccines have been developed to combat the spread of COVID-19

Customer Experience Associate Jobs

Customer Experience Associate 0-2 years
Value Research
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₹ 3 L/yr - ₹ 6 L/yr
Noida
Customer Experience Associate II 0-1 years
Conduent
3.5
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Customer Experience Associate | CARS24 1-4 years
Cars24
3.6
Gurgaon / Gurugram
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