Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a moderate degree of supervision.
Functional Knowledge
- Has developed skillset in a range of processes, procedures, and systems.
Business Expertise
- Supports the achievement of company goals by integrating teams for the best outcome.
Impact
- Impacts a team through quality of services and information provided.
- Follows standardized procedures and practices and receives moderate supervision and guidance.
Leadership
- Has no supervisory responsibilities.
- Manages own workload.
Problem Solving
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills
- Exchanges information and ideas effectively.
Job Description
- Freshers who are interested in Voice Process (Inbound calls)
- Education Qualification Min. Intermediate/ 12th/ PUC / Graduate
- Good English verbal and written skills required.
- Preferred candidates willing to work with International BPO Industry
- Provide product and service information to customers.
- Identify and escalate issues to supervisors.
- Respond to customer's issues on TAT.
- Willing to work in night shifts (US time zones)
Employment Type: Full Time, Permanent
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