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TCS Customer Service Executive Interview Questions and Answers
TCS Customer Service Executive Interview Experiences
11 interviews found
Anonymous
Selected
(1 Question)
- Q1. Tell me about yourself
Selected
I applied via Company Website and was interviewed in Nov 2023. There were 2 interview rounds.
(2 Questions)
- Q1. About tcs and it's product
- Q2. Service related question
Selected
I applied via Job Fair and was interviewed in Jan 2023. There were 4 interview rounds.
It was Moderate not easy not tough
(1 Question)
- Q1. Simple and basic questions were asked. It all depends on your qualification
(1 Question)
- Q1. It was simple and easy salary was discussed and documentation process was discussed
Interview Preparation Tips
What people are saying about TCS
Seema Londhe
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.
(5 Questions)
- Q1. Good knowledge I catch good experience happy with job in TCS
- Q2. My best job in TCS all over employees was good
- Q3. Great work in TCS
- Ans.
Thank you! I appreciate the recognition for my work at TCS.
I have always strived to deliver exceptional customer service at TCS.
I consistently met and exceeded customer expectations by resolving issues efficiently.
I received positive feedback from customers for my professionalism and problem-solving skills.
- Q4. Good experience catch
- Q5. All over was good and I m happy
Nice experience all over good work in my life
Interview Preparation Tips
TCS interview questions for designations
Chaiti Dey
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. What are your Future goals
- Ans.
My future goals include advancing in customer service, enhancing my skills, and contributing to team success.
Aim to become a team leader within the next 2-3 years, guiding new hires and improving team performance.
Pursue certifications in customer service excellence to enhance my skills and knowledge.
Develop strong relationships with customers to foster loyalty and improve satisfaction scores.
Contribute to process impro...
- Q2. What are your Expectations
- Ans.
I expect to contribute positively to customer satisfaction and enhance the company's reputation through effective service.
Deliver exceptional customer service by actively listening to customer needs and providing tailored solutions.
Collaborate with team members to share best practices and improve service efficiency, like implementing a new ticketing system.
Continuously seek feedback from customers to identify areas for...
Swathi Soundarrajan
Selected
I applied via Campus Placement and was interviewed before Nov 2022. There were 5 interview rounds.
Easy round with numerical aptitude questions and bit of technical aptitude questions
Just a random topic on the current technologies
(2 Questions)
- Q1. Technical round based on your resume. You should be good in whatever you mentioned in the resume
- Q2. C concepts Sql concepts
(2 Questions)
- Q1. Just an introduction round i.e self introduction round
- Q2. They will throw many questions to look at the communication skills
Interview Preparation Tips
- Networking
I applied via LinkedIn and was interviewed before Jan 2022. There were 3 interview rounds.
Related to customer service experience how to handle difficult situation
(2 Questions)
- Q1. How to handle difficult situation
- Q2. How to improve service
- Ans.
Improving service requires a customer-centric approach and continuous feedback loop.
Listen to customer feedback and act on it promptly
Train employees to be empathetic and proactive
Offer personalized solutions and go above and beyond expectations
Invest in technology to streamline processes and improve efficiency
Regularly review and update service policies and procedures
Interview Preparation Tips
Vaastavika Sarkar
Selected
I applied via LinkedIn and was interviewed before Oct 2022. There were 3 interview rounds.
Very easy, needs basic knowledge
(2 Questions)
- Q1. Normal hr questions are asked
- Q2. Do you have any issue with relocation?
Interview Preparation Tips
I applied via Company Website
(1 Question)
- Q1. Why should we hiring you.
Interview Preparation Tips
I applied via Referral and was interviewed in Jan 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Non technical
Interview Preparation Tips
TCS Interview FAQs
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TCS Customer Service Executive Interview Process
based on 12 interviews
2 Interview rounds
- Resume Shortlist Round
- Aptitude Test Round
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TCS Customer Service Executive Reviews and Ratings
based on 185 reviews
Rating in categories
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|  ₹1 L/yr - ₹9 L/yr |
|
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| ₹8 L/yr - ₹25.4 L/yr |
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