Cognizant Customer Care Executive Interview Questions and Answers

I expect a salary that is competitive and reflects my skills and experience in the customer care field.

• I am looking for a salary that is in line with industry standards.

• I would like to be compensated fairly for my expertise and the responsibilities of the role.

• I am open to discussing salary based on the specific job requirements and the company's compensation structure.

• I value a comprehensive benefits package that incl...read more

My family background is diverse and supportive, with members from different professions and backgrounds.

• My father is a doctor and my mother is a teacher.

• I have two siblings, one is an engineer and the other is a lawyer.

• We come from a close-knit family that values education and hard work.

• Growing up, I learned the importance of empathy and communication from my family.

• Their diverse experiences have taught me to appreciat...read more

I have excellent communication skills, a strong customer service background, and a passion for helping others.

• I have a proven track record of providing exceptional customer service in my previous roles.

• I possess excellent communication skills, both written and verbal, which are essential for effective customer care.

• I am highly empathetic and have the ability to understand and address customer concerns with patience and...read more

My strengths include excellent communication skills, empathy, and problem-solving abilities. My weaknesses include being overly self-critical and sometimes taking on too much responsibility.

• Strength: Excellent communication skills - I am able to effectively communicate with customers and understand their needs.

• Strength: Empathy - I can empathize with customers and provide them with the support they need.

• Strength: Probl...read more

I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service.

• I have worked in the customer service industry for over 5 years.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a strong ability to empathize with customers and understand their needs.

• I am proficient in using customer relationship management (CRM) software a...read more