Globiva is rated
3.4 out of 5 stars on
AmbitionBox, based on 17 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Globiva is rated
3.4 out of 5 stars on
AmbitionBox, based on 17 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Globiva Customer Support Associate Reviews
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17 reviews found
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Popular
Customer Support Associate in
Kolkata
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 24 Apr 2024
Likes
If you have supportive Team leaders like I had in my working time period you will get great support or else hr are very strict with companies policys
Dislikes
Nothing company is paying you on time that's more then enough.
Work Details
Work policy:
When ever they will feel they will allow you to work from home when they will feel have to make them work from office they will call you back
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Kolkata (working remotely)
Full Time
·
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
5.0
Work-Life Balance
posted on 01 Feb 2024
Likes
Work environment and support is there for you..
When u will be on your shift, all your colleagues and tl are there to support you..
Dislikes
There is no increment in salary as i am working on this from 2 years almost. But there is no increment, nd there is no job security, its totally depends on your work performance....
Customer Support Associate in
Kolkata (working remotely)
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 14 Apr 2024
Likes
Salary on time
Dislikes
... There is no growth over here
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Kolkata
Full Time
·
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 21 Jul 2023
Likes
There are some employees who are very helpful.
Dislikes
They show you the best working environment in 1st 2-3 month, than they will show you that you are not employee you are working as a slave. They give you the shift that you are not human but machine. 1 week they gave you night shift like (10 PM to 7 AM) and other week they give you (7 AM to 4PM). Dude than why you are giving the one day off.
Work Details
Work policy:
Once you take WFH than forget that you will get WFO no matter what situation at your home.
Work days: Rotational Shift
(Flexible Timings)
Customer Support Associate in
Bangalore Rural
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 Jun 2023
Likes
Work life Balance is their
Dislikes
Nothing is bad in this organisation
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Kolkata
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 11 Apr 2023
Likes
Friendly Atmosphere.
Dislikes
Infrastructure, work life balance , job satisfaction.
Work Details
Work policy:
First 3-4 months work from office, installing the broadband connection at home, associates take work from home
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Associate in
New Delhi
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 26 Aug 2023
Likes
Feels like family.
Dislikes
Nothing for now
You are reading trusted reviews. Keep reading to find out more about
Globiva.
The process supervisors are Good and friendly. They co-operate with me.
Dislikes
The salary structure, the way salaries are deducted without any reason , partiality in promotions
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Associate (working remotely)
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
1.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 19 Aug 2023
Likes
I really enjoyed the work as I got a good team with a great team leader. He sometimes was rude but he helps a lot. I also liked the pay culture of the company as every month I get the salary on time and also the benefits also I get.
Dislikes
I really don't like the management's behavior and also the rules of them and also the part of the promotion. As I noticed that management will give promotions only that candidates who oils them. And also they are not able to give the leave when you require. That's all .
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Associate (working remotely)
Full Time
·
Operations Support Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 26 Jul 2023
Likes
They do not keep their promises.
Dislikes
I don't like their management. They do not listen to the employee. They broke their promises. We were worked forcefully in our festival days. We were not allowed to take a single day off for the illness. We were approached by our TL's to work atleast few hours in fever, stomachs.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Sector 18 udoyg Vihar Gurugram
Full Time
·
Banking Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 29 Jun 2023
Likes
I like tl supports
Dislikes
I don't like the seniors behaviour
Customer Support Associate (working remotely)
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 23 Dec 2023
Likes
Nothing management was sucks
Dislikes
Management was not good, wrost company..
Customer Support Associate (working remotely)
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 27 Feb 2023
Likes
Work from home
Dislikes
Working hours are more i.e 10:30hrs
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Kolkata
Customer Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 30 Apr 2022
Likes
I wish i could name somthing that i like about, but the team mates were helpfull
Dislikes
Painfull journey throughout
Work Details
As per my knowledge Globiva was running a big time scam for Ola process for which cx & the drivers both parties always have a hard time to have business with Ola
People also ask about Globiva's Customer Support Associates
Is Globiva a good place to work for Customer Support Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 17 employee reviews, it's clear that most customer support associates have an average experience working at Globiva. Work-Life balance holds the highest rating at 3.2, while career growth is rated the lowest amongst all factors at 2.4. Read reviews about work-life balance and career growth on AmbitionBox.
Does Globiva pay their Customer Support Associates well?
According to AmbitionBox reviews, Globiva customer support associates rate their salary and benefits at 3.0 out of 5, based on 17 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Globiva's customer support associates salaries here and to read reviews specifically about salary and benefits at Globiva for customer support associates, click here.
How is the work culture at Globiva for Customer Support Associates?
Work culture at Globiva for customer support associates is rated 2.5 out of 5 by 17 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Globiva for customer support associates, click here.
How is the job security at Globiva for Customer Support Associates?
Based on 17 reviews on AmbitionBox, Globiva's customer support associates rate job security at 2.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Globiva. To read reviews about job security at Globiva for customer support associates, click here.
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