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Globiva Interview Questions and Answers
Globiva Interview Experiences
107 interviews found
Anonymous
Selected
I applied via Walk-in and was interviewed in Oct 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about your self
General knowledge test
(1 Question)
- Q1. Regarding shifts and experience
Interview Preparation Tips
In my 7 years of career this is the worst company I worked with. No at all recommended to anyone. If u r not getting any job and this is the last option than only you can join.
Customer Care Associate Interview Questions asked at other Companies
Selected
I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 3 interview rounds.
(1 Question)
- Q1. Introduction About resume Sell a thing
(1 Question)
- Q1. Introduction About my place sell a thing
Interview Preparation Tips
Associate Interview Questions asked at other Companies
I applied via Walk-in and was interviewed in Aug 2022. There were 2 interview rounds.
(8 Questions)
- Q1. Give a brief introduction
- Q2. Where do you see yourself in five years?
- Q3. Why did you choose your career in science field?
- Q4. What was your goal ? Why are you changing your field?
- Q5. What do you mean by customer care?
- Ans.
Customer care refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
Customer care involves addressing customer inquiries, concerns, and complaints.
It focuses on providing excellent service and ensuring customer satisfaction.
Customer care can include various channels such as phone, email, chat, or in-person interactions.
It involves actively list...
- Q6. What is retention? What do you mean by that?
- Ans.
Retention refers to the ability of a company to keep its customers and prevent them from switching to competitors.
Retention is a key metric for businesses as it is more cost-effective to retain existing customers than to acquire new ones.
Retention can be improved through various strategies such as offering loyalty programs, providing excellent customer service, and regularly engaging with customers.
Retention rate is ca...
- Q7. What if one of you customer complaining about your products and they are like using abusive words ,what will you do in this condition?
- Q8. Will you be comfortable in 7 to 7 working hours? Without cab service?
Interview Preparation Tips
- About company
Customer Care Interview Questions asked at other Companies
Selected
I applied via Walk-in and was interviewed before Feb 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Basic introduction Salary expectation
- Q2. Take me your profile
- Q3. Tell me about your education
They will inly check your communication skills
Interview Preparation Tips
Good interpretation skills
Associate Interview Questions asked at other Companies
Globiva interview questions for popular designations
sonu bhagat
I applied via Walk-in and was interviewed before Dec 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Introducing yourself
- Q2. Why you join bpm
(1 Question)
- Q1. Salary expectations
(1 Question)
- Q1. When you join our company
Interview Preparation Tips
CSR Executive Interview Questions asked at other Companies
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. What was the last book that you read and what did you like about it?
- Ans.
I recently read 'The Alchemist' by Paulo Coelho, which inspired me with its themes of dreams and personal legend.
The book emphasizes the importance of pursuing one's dreams, illustrated by Santiago's journey to find treasure.
Coelho's writing style is poetic and engaging, making complex ideas accessible.
The characters are relatable, each representing different aspects of the journey towards self-discovery.
The setting, f...
- Q2. Explain a movie plot in your own words that you watched recently.
- Ans.
A young woman discovers her family's hidden past while navigating love and betrayal in a small town.
The protagonist, Emma, returns to her hometown after years away.
She uncovers secrets about her family's history that were kept from her.
Emma faces challenges in her relationships, particularly with her childhood friend, Jake.
The plot thickens as Emma learns about a betrayal that could change everything.
The movie explores...
- Q3. Why do you think you can do this role?
- Ans.
I possess strong communication skills, empathy, and problem-solving abilities, making me well-suited for the Customer Service Associate role.
I have over two years of experience in customer service, where I consistently received positive feedback from customers.
In my previous role, I handled customer inquiries and resolved issues efficiently, improving customer satisfaction scores by 15%.
I am skilled at active listening...
- Q4. How good are you with handling people who are extremely agitated?
- Ans.
I excel at de-escalating tense situations by actively listening and empathizing with customers' concerns.
Active Listening: I focus on understanding the customer's issue without interrupting, which helps them feel heard.
Empathy: I acknowledge their feelings by saying things like, 'I understand why you're upset; let's work together to resolve this.'
Calm Demeanor: I maintain a calm and composed tone, which can help to soo...
Customer Service Associate Interview Questions asked at other Companies
Jobs at Globiva
Selected
I applied via Referral and was interviewed before Nov 2022. There were 3 interview rounds.
(1 Question)
- Q1. 1st round was HR round basic questions like Introduction, talk about your hometown or yesterday routine
(1 Question)
- Q1. In 2nd round introduction what is bpo , customer support, why you chose this field etc.....and sell me this pen
Customer Support Executive Interview Questions asked at other Companies
Selected
I applied via Walk-in and was interviewed before Jul 2023. There was 1 interview round.
(3 Questions)
- Q1. Tell me about yourself?
- Q2. Why do you want to join BPO sector being if being from technical background?
- Q3. Questions regarding last drawn salary?
Executive 1 Interview Questions asked at other Companies
Selected
I applied via Walk-in and was interviewed before Jul 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me something about yourself?
- Q2. Why do choose a bpo sector?
(2 Questions)
- Q1. Advantages and disadvantage of mahipalpur?
- Ans.
Mahipalpur is a bustling neighborhood in Delhi known for its proximity to the airport and a wide range of hotels and restaurants.
Advantages: Convenient location near the airport, plenty of accommodation options, diverse dining choices
Disadvantages: Traffic congestion, noise pollution from airport activities
Example: Travelers find Mahipalpur a convenient place to stay due to its proximity to the airport and availability
- Q2. How come you are here from Manipur?
Inbound Customer Care Executive Interview Questions asked at other Companies
Niladri Dasgupta
Selected
I applied via Naukri.com and was interviewed before Nov 2023. There was 1 interview round.
(2 Questions)
- Q1. Introduce yourself
- Q2. Sale me a service
- Ans.
I would like to introduce you to our premium concierge service, designed to provide personalized assistance and convenience.
Highlight the unique features and benefits of the service
Emphasize how the service can improve the customer's quality of life
Provide examples of successful customer experiences
Interview Preparation Tips
Sales Agent Interview Questions asked at other Companies
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Globiva Interview FAQs
The duration of Globiva interview process can vary, but typically it takes about less than 2 weeks to complete.
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Globiva Interviews By Designations
- Globiva Customer Support Executive Interview Questions
- Globiva Customer Care Executive Interview Questions
- Globiva Associate Interview Questions
- Globiva Customer Service Associate Interview Questions
- Globiva Customer Service Executive Interview Questions
- Globiva Process Associate Interview Questions
- Globiva Sales Executive Interview Questions
- Globiva Customer Support Associate Interview Questions
- Show more
Interview Questions for Popular Designations
- Associate Interview Questions
- Customer Support Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Service Executive Interview Questions
- Customer Service Associate Interview Questions
- Process Associate Interview Questions
- Sales Executive Interview Questions
- Senior Executive Interview Questions
- Show more
Globiva Interview Process
based on 122 interviews
Interview experience
Interview Questions from Similar Companies
Globiva Reviews and Ratings
based on 1.5k reviews
Rating in categories
|
Associate
604
salaries
|  ₹1.1 L/yr - ₹5 L/yr |
|
Quality Analyst
257
salaries
| ₹1.5 L/yr - ₹5 L/yr |
|
Customer Service Executive
243
salaries
| ₹1.5 L/yr - ₹4.2 L/yr |
|
Team Lead
218
salaries
| ₹2 L/yr - ₹6.3 L/yr |
|
Customer Care Executive
203
salaries
| ₹1.2 L/yr - ₹4.4 L/yr |
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