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Globiva

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3.1

based on 1.5k Reviews

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Globiva Customer Care Associate Interview Questions and Answers

Updated 27 Apr 2023

Globiva Customer Care Associate Interview Experiences

2 interviews found

Customer Care Associate Interview Questions & Answers

user image Anonymous

posted on 27 Apr 2023

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer
Round 2 - Aptitude Test 

General knowledge test

Round 3 - One-on-one 

(1 Question)

  • Q1. Regarding shifts and experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't join this company, Management is terrible they don't even know how to drive a process and how to fulfill client requirements.
In my 7 years of career this is the worst company I worked with. No at all recommended to anyone. If u r not getting any job and this is the last option than only you can join.

Customer Care Associate Interview Questions & Answers

user image Anonymous

posted on 4 Apr 2022

I applied via Referral and was interviewed in Oct 2021. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Share details of your previous job.
    • Add your answer
  • Q3. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be ur self tats all matters have some knowledge of bpo sector

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Interview Tips & Stories
2w
gandalfthepurple
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works at
MicroEnergy Credits, Corp.
SQL and Python Interview Tips needed ASAP!
My SQL and Python technical round is in 3 days and I need a list of important topics to practice for Python. I have worked on NumPy and Pandas libraries at my current workplace. Need an exhaustive list of topics that you guys have been asked in DA/BA role interviews. The interview is for a Big4 company. Any help is much appreciated!
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Etech Global Services user image Rahul Redas

posted on 2 Sep 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Aug 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction and all
    • Add your answer
  • Q2. Previous work experience
  • Ans. 

    I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.

    • Worked as a Customer Service Representative at Company X for 2 years

    • Managed a team of 5 customer service agents at Company Y

    • Received positive feedback from customers for my problem-solving skills

    • Answered by AI
    Add your answer
Round 2 - Aptitude Test 

Typing test and listening test

Round 3 - Technical 

(2 Questions)

  • Q1. Ms Excel shortcut keys
    • Add your answer
  • Q2. Other troubleshooting questions
    • Add your answer
Round 4 - One-on-one 

(2 Questions)

  • Q1. Manager round will ask about your strengths and weakness
    • Add your answer
  • Q2. Why do you want to join and all
  • Ans. 

    I am passionate about providing excellent customer service and believe my skills align well with the role.

    • Passionate about helping customers and resolving their issues

    • Strong communication and problem-solving skills

    • Previous experience in customer service roles

    • Excited about the opportunity to work with a reputable company

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I advise to employer that if you think that if a candidate is not suitable or not qualified for the role then why you were being sticked to that lengthy interview process. I had given 4 5 rounds after managing for laptop by going 150 kms and in the manager round they asked to work as a different role in which I didn't have any experience so they had rejected me. Poor process of interview

Voice Process Customer Care Executive Interview Questions & Answers

RND Softech user image Anonymous

posted on 5 Nov 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

They will give one topic and we need to talk about that yopic

Round 2 - Aptitude Test 

Computer test with 50 questions

Round 3 - HR 

(2 Questions)

  • Q1. Hr round is also there. Their also they'll ask questions based on our resume
    • Add your answer
  • Q2. Based on resume
    • Add your answer

Interview Preparation Tips

Topics to prepare for RND Softech Voice Process Customer Care Executive interview:
  • Women empowerment
Interview preparation tips for other job seekers - Prepare well so that you can get job easily. But salary package is very less. They'll ask for 5 month training were salary package is very less

Customer Care Executive Interview Questions & Answers

Bill Gosling Outsourcing India user image Anonymous

posted on 16 Dec 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Can you introduce yourself?
    • Add your answer
  • Q2. What was experience details
    • Add your answer
Round 2 - Operational round 

(1 Question)

  • Q1. Asking details in bpo
    • Add your answer

Interview Preparation Tips

Topics to prepare for Bill Gosling Outsourcing India Customer Care Executive interview:
  • Bpo Operations

Customer Care Executive Interview Questions & Answers

NSB Bpo Solutions user image Anonymous

posted on 9 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What's the salary experience candidate and fresher ?
    • Add your answer
  • Q2. Is there different different types of processes or not and is their any chat process?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - That's great work and it's company very well 👍 no pressure work here and I am working here . Manager and T.l . Their behaviour is very good.

Customer Service Associate Interview Questions & Answers

Mahindra Integrated Business Solutions user image ashwini kamble

posted on 16 Mar 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Introduction your self
    • Add your answer
  • Q2. What is education
  • Ans. 

    Education is the process of acquiring knowledge, skills, values, and beliefs through various methods such as teaching, training, or research.

    • Education involves formal learning in schools, colleges, and universities.

    • It also includes informal learning through experiences, interactions, and self-study.

    • Education helps individuals develop critical thinking, problem-solving, and communication skills.

    • It plays a crucial role i...

    • Answered by AI
    Add your answer
  • Q3. What's salary expectation
    • Add your answer
  • Q4. What is yours hobbies
    • Add your answer

Customer Service Associate Interview Questions & Answers

IntouchCX user image Anonymous

posted on 15 Apr 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Email 

(2 Questions)

  • Q1. Basic questions,what is good customer support.
    • Add your answer
  • Q2. Draft a mail as per given scenario.
  • Ans. 

    Draft a mail to inform a customer about their delayed order.

    • Apologize for the delay and explain the reason

    • Provide an estimated delivery date

    • Offer compensation or discount for the inconvenience caused

    • Assure them of the quality of the product and their satisfaction

    • Provide contact information for any further queries

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why did you chose 24/7 intouch?
    • Add your answer
  • Q2. What are your short term and long term goals?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't say you are studying and anything negative about previous company.

Customer Support Executive Interview Questions & Answers

Alorica user image Anonymous

posted on 11 Mar 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction and previous work experience
    • View 1 more answer
Round 3 - Aptitude Test 

It was related to grammar and scenarios to assist customers

Round 4 - One-on-one 

(2 Questions)

  • Q1. About shifts and leaves
    • Add your answer
  • Q2. Where do you see you in next five years?
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company related to work and environment but administration is not so good

Customer Service Executive Interview Questions & Answers

Epicenter Technologies user image Radhika Potdar

posted on 6 Feb 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About myself experience
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Typing test myself checking the patience hesitation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice company be confident don't go on negative reviews
More about working at Globiva

Globiva Interview FAQs

How many rounds are there in Globiva Customer Care Associate interview?
Globiva interview process usually has 2-3 rounds. The most common rounds in the Globiva interview process are HR, Resume Shortlist and Aptitude Test.

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Globiva Interviews By Designations

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Globiva Customer Care Associate Interview Process

based on 1 interview

Interview experience

1
  
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Globiva Customer Care Associate Salary
based on 16 salaries
₹1.2 L/yr - ₹3 L/yr
11% less than the average Customer Care Associate Salary in India
View more details

Globiva Customer Care Associate Reviews and Ratings

based on 6 reviews

3.0/5

Rating in categories

2.6

Skill development

2.1

Work-life balance

1.6

Salary

2.6

Job security

2.1

Company culture

1.6

Promotions

2.6

Work satisfaction

Explore 6 Reviews and Ratings
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