Globiva Customer Care Interview Questions and Answers

Q1. Introduction and all
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Q2. Previous work experience
Ans. 
I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
• Worked as a Customer Service Representative at Company X for 2 years

• Managed a team of 5 customer service agents at Company Y

• Received positive feedback from customers for my problem-solving skills
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Typing test and listening test

Q1. Ms Excel shortcut keys
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Q2. Other troubleshooting questions
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Q1. Manager round will ask about your strengths and weakness
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Q2. Why do you want to join and all
Ans. 
I am passionate about providing excellent customer service and believe my skills align well with the role.
• Passionate about helping customers and resolving their issues

• Strong communication and problem-solving skills

• Previous experience in customer service roles

• Excited about the opportunity to work with a reputable company
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They will give one topic and we need to talk about that yopic

Computer test with 50 questions

Q1. Hr round is also there. Their also they'll ask questions based on our resume
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Q2. Based on resume
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Q1. What is your favorite season and why?
Ans. 
My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.
• I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.

• The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.

• Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.

• I enjoy the festive...read more
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Q2. Which movie is your favorite and why
Ans. 
My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.
• The Shawshank Redemption is a classic film directed by Frank Darabont.

• The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

• The film explores themes of friendship, h...read more
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It was a typing test on a computer

Q1. Can you introduce yourself?
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Q2. What was experience details
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Q1. Asking details in bpo
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Q1. Tell us about yourself
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Q2. How much salary expectation
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Q1. Customer executive means
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Q2. Introduce yourself
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Q1. What's the salary experience candidate and fresher ?
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Q2. Is there different different types of processes or not and is their any chat process?
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Q1. Introduction your self
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Q2. What is education
Ans. 
Education is the process of acquiring knowledge, skills, values, and beliefs through various methods such as teaching, training, or research.
• Education involves formal learning in schools, colleges, and universities.

• It also includes informal learning through experiences, interactions, and self-study.

• Education helps individuals develop critical thinking, problem-solving, and communication skills.

• It plays a crucial role i...read more
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Q3. What's salary expectation
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Q4. What is yours hobbies
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