8 Globiva Customer Care Interview Questions & Answers | Complete Prep Guide 2025

Globiva Customer Care Interview Experiences

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Customer Care Interview Questions & Answers

Anonymous

posted on 24 Sep 2022

I applied via Walk-in and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

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Round 2 - One-on-one

(8 Questions)

Q1. Give a brief introduction

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Q2. Where do you see yourself in five years?

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Q3. Why did you choose your career in science field?

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Q4. What was your goal ? Why are you changing your field?

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Q5. What do you mean by customer care?

Ans.

Customer care refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

Customer care involves addressing customer inquiries, concerns, and complaints.
It focuses on providing excellent service and ensuring customer satisfaction.
Customer care can include various channels such as phone, email, chat, or in-person interactions.
It involves actively list...

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Q6. What is retention? What do you mean by that?

Ans.

Retention refers to the ability of a company to keep its customers and prevent them from switching to competitors.

Retention is a key metric for businesses as it is more cost-effective to retain existing customers than to acquire new ones.
Retention can be improved through various strategies such as offering loyalty programs, providing excellent customer service, and regularly engaging with customers.
Retention rate is ca...

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Q7. What if one of you customer complaining about your products and they are like using abusive words ,what will you do in this condition?

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Q8. Will you be comfortable in 7 to 7 working hours? Without cab service?

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Interview Preparation Tips

Topics to prepare for Globiva Customer Care interview:

About company

Interview preparation tips for other job seekers - Be yourself, be patient , don't panick , be confidential

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Interview Tips & Stories

5d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Customer Care Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 28 Jul 2021

Interview Questionnaire

1 Question

Q1. Qualifications

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Customer Care Interview Questions & Answers

Tech Mahindra

posted on 3 Oct 2022

I applied via Walk-in and was interviewed in Apr 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

Qualifications, introduction about your self etc.

Round 3 - Assignment

English read, writing, and speaking test

Round 4 - Technical

(3 Questions)

Q1. Typing speed test. And computer basic knowledge test

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Q2. What is the different between BPO or call center

Ans.

BPO is a broader term that includes call centers. Call centers are a type of BPO.

BPO (Business Process Outsourcing) includes a range of services such as back-office support, data entry, accounting, and customer service.
Call centers are a type of BPO that specifically deals with handling customer inquiries and support through phone calls.
BPOs can also include non-voice services such as email support, chat support, and s...

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Q3. What is called inboud process

Ans.

Inbound process refers to the handling of incoming customer inquiries, requests, or issues.

Inbound process involves receiving and responding to customer calls, emails, or chats.
It focuses on providing assistance, resolving problems, and answering questions.
Examples of inbound processes include customer support, technical support, and help desk services.

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Round 5 - One-on-one

(3 Questions)

Q1. What is called outbound process

Ans.

Outbound process refers to the process of making outgoing calls to customers for various purposes.

It involves making calls to customers for sales, marketing, surveys, or follow-ups.
The aim is to reach out to customers and establish a connection.
Examples include telemarketing, customer surveys, appointment reminders, and debt collection.
It requires good communication skills and the ability to handle customer queries and...

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Q2. What is different between inbound or outbound process

Ans.

Inbound process involves receiving calls from customers while outbound process involves making calls to customers.

Inbound process is reactive while outbound process is proactive.
Inbound process requires good listening and problem-solving skills while outbound process requires good communication and persuasion skills.
Examples of inbound process include customer service and technical support while examples of outbound pr

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Q3. Who is current CEO of Tech Mahindra

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