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Globiva

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3.2

based on 1.4k Reviews

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Globiva Customer Care Interview Questions and Answers

Updated 24 Sep 2022

Globiva Customer Care Interview Experiences

1 interview found

Customer Care Interview Questions & Answers

user image Anonymous

posted on 24 Sep 2022

I applied via Walk-in and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(8 Questions)

  • Q1. Give a brief introduction
    • View 1 more answer
  • Q2. Where do you see yourself in five years?
    • Add your answer
  • Q3. Why did you choose your career in science field?
    • Add your answer
  • Q4. What was your goal ? Why are you changing your field?
    • Add your answer
  • Q5. What do you mean by customer care?
  • Ans. 

    Customer care refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

    • Customer care involves addressing customer inquiries, concerns, and complaints.

    • It focuses on providing excellent service and ensuring customer satisfaction.

    • Customer care can include various channels such as phone, email, chat, or in-person interactions.

    • It involves actively list...

    • Answered by AI
    View 2 more answers
  • Q6. What is retention? What do you mean by that?
  • Ans. 

    Retention refers to the ability of a company to keep its customers and prevent them from switching to competitors.

    • Retention is a key metric for businesses as it is more cost-effective to retain existing customers than to acquire new ones.

    • Retention can be improved through various strategies such as offering loyalty programs, providing excellent customer service, and regularly engaging with customers.

    • Retention rate is ca...

    • Answered by AI
    Add your answer
  • Q7. What if one of you customer complaining about your products and they are like using abusive words ,what will you do in this condition?
    • View 1 more answer
  • Q8. Will you be comfortable in 7 to 7 working hours? Without cab service?
    • Add your answer

Interview Preparation Tips

Topics to prepare for Globiva Customer Care interview:
  • About company
Interview preparation tips for other job seekers - Be yourself, be patient , don't panick , be confidential

Top trending discussions

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Interview Tips & Stories
2w
honestword
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ex -
Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Etech Global Services user image Rahul Redas

posted on 2 Sep 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Aug 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction and all
    • Add your answer
  • Q2. Previous work experience
  • Ans. 

    I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.

    • Worked as a Customer Service Representative at Company X for 2 years

    • Managed a team of 5 customer service agents at Company Y

    • Received positive feedback from customers for my problem-solving skills

    • Answered by AI
    Add your answer
Round 2 - Aptitude Test 

Typing test and listening test

Round 3 - Technical 

(2 Questions)

  • Q1. Ms Excel shortcut keys
    • Add your answer
  • Q2. Other troubleshooting questions
    • Add your answer
Round 4 - One-on-one 

(2 Questions)

  • Q1. Manager round will ask about your strengths and weakness
    • Add your answer
  • Q2. Why do you want to join and all
  • Ans. 

    I am passionate about providing excellent customer service and believe my skills align well with the role.

    • Passionate about helping customers and resolving their issues

    • Strong communication and problem-solving skills

    • Previous experience in customer service roles

    • Excited about the opportunity to work with a reputable company

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I advise to employer that if you think that if a candidate is not suitable or not qualified for the role then why you were being sticked to that lengthy interview process. I had given 4 5 rounds after managing for laptop by going 150 kms and in the manager round they asked to work as a different role in which I didn't have any experience so they had rejected me. Poor process of interview

Voice Process Customer Care Executive Interview Questions & Answers

RND Softech user image Anonymous

posted on 5 Nov 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

They will give one topic and we need to talk about that yopic

Round 2 - Aptitude Test 

Computer test with 50 questions

Round 3 - HR 

(2 Questions)

  • Q1. Hr round is also there. Their also they'll ask questions based on our resume
    • Add your answer
  • Q2. Based on resume
    • Add your answer

Interview Preparation Tips

Topics to prepare for RND Softech Voice Process Customer Care Executive interview:
  • Women empowerment
Interview preparation tips for other job seekers - Prepare well so that you can get job easily. But salary package is very less. They'll ask for 5 month training were salary package is very less

Customer Care Executive Interview Questions & Answers

Bill Gosling Outsourcing India user image Anonymous

posted on 16 Dec 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Can you introduce yourself?
    • Add your answer
  • Q2. What was experience details
    • Add your answer
Round 2 - Operational round 

(1 Question)

  • Q1. Asking details in bpo
    • Add your answer

Interview Preparation Tips

Topics to prepare for Bill Gosling Outsourcing India Customer Care Executive interview:
  • Bpo Operations

Customer Care Executive Interview Questions & Answers

NSB Bpo Solutions user image Anonymous

posted on 9 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What's the salary experience candidate and fresher ?
    • Add your answer
  • Q2. Is there different different types of processes or not and is their any chat process?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - That's great work and it's company very well 👍 no pressure work here and I am working here . Manager and T.l . Their behaviour is very good.

Customer Service Associate Interview Questions & Answers

Mahindra Integrated Business Solutions user image ashwini kamble

posted on 16 Mar 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Introduction your self
    • Add your answer
  • Q2. What is education
  • Ans. 

    Education is the process of acquiring knowledge, skills, values, and beliefs through various methods such as teaching, training, or research.

    • Education involves formal learning in schools, colleges, and universities.

    • It also includes informal learning through experiences, interactions, and self-study.

    • Education helps individuals develop critical thinking, problem-solving, and communication skills.

    • It plays a crucial role i...

    • Answered by AI
    Add your answer
  • Q3. What's salary expectation
    • Add your answer
  • Q4. What is yours hobbies
    • Add your answer

Customer Service Associate Interview Questions & Answers

IntouchCX user image Anonymous

posted on 15 Apr 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Email 

(2 Questions)

  • Q1. Basic questions,what is good customer support.
    • Add your answer
  • Q2. Draft a mail as per given scenario.
  • Ans. 

    Draft a mail to inform a customer about their delayed order.

    • Apologize for the delay and explain the reason

    • Provide an estimated delivery date

    • Offer compensation or discount for the inconvenience caused

    • Assure them of the quality of the product and their satisfaction

    • Provide contact information for any further queries

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why did you chose 24/7 intouch?
    • Add your answer
  • Q2. What are your short term and long term goals?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't say you are studying and anything negative about previous company.

Customer Support Executive Interview Questions & Answers

Alorica user image Anonymous

posted on 11 Mar 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction and previous work experience
    • View 1 more answer
Round 3 - Aptitude Test 

It was related to grammar and scenarios to assist customers

Round 4 - One-on-one 

(2 Questions)

  • Q1. About shifts and leaves
    • Add your answer
  • Q2. Where do you see you in next five years?
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company related to work and environment but administration is not so good

Customer Service Executive Interview Questions & Answers

Epicenter Technologies user image Radhika Potdar

posted on 6 Feb 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About myself experience
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Typing test myself checking the patience hesitation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice company be confident don't go on negative reviews

Customer Care Executive Interview Questions & Answers

Bpo Convergence user image Anonymous

posted on 23 Sep 2022

I applied via Walk-in and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. How did you spend your last day? describe your recent favorite movie in brief. what is customer satisfaction?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - good communication skill is required. but it was the basic question they will check only your communication skill.
More about working at Globiva

Globiva Interview FAQs

How many rounds are there in Globiva Customer Care interview?
Globiva interview process usually has 2 rounds. The most common rounds in the Globiva interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in Globiva Customer Care interview?

Some of the top questions asked at the Globiva Customer Care interview -

  1. What do you mean by customer ca...read more
  2. What is retention? What do you mean by th...read more
  3. What if one of you customer complaining about your products and they are like u...read more

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Low Confidence means the data is based on a small number of responses received from the candidates.

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₹1 L/yr - ₹4.6 L/yr

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