Upload Button Icon Add office photos

Globiva

Compare button icon Compare button icon Compare
filter salaries All Filters

23 Globiva Jobs

Quality Analyst || BPO

1-6 years

₹ 3 - 4.75L/yr

Gurgaon / Gurugram

5 vacancies

Quality Analyst || BPO

Globiva

posted 5hr ago

Job Role Insights

Fixed timing

Job Description

Job description

Hiring for QA on Immediate basis

Job Location- Sector 18, Gurgaon (Haryana)

6 days working

9 hours shift

No cab facility

BPO Experience is mandatory..Role & responsibilities

  • Auditing of calls and complete analysis of service requests.
  • Preparation of daily dashboards & Analysis of reports/data.
  • Sharing daily reports & Quality Scores with the team.
  • Sharing One-O-One Feedback with agents on the basis of audits.
  • Participating in internal & external calibration sessions with Quality/Operations.
  • Analysis of Service requests and sharing RCA.
  • Data analysis and making designated reports.
  • Works with Operations team to develop the overall process improvement strategy and quality plan.
  • Monitoring if CCE has used the right telephone etiquettes and followed appropriate hold procedures and has given a proper resolution for the customer's request.
  • Highlighting issues as per the quality parameters.
  • Inducting Refresher/Quality sessions as per requirement.
  • Identifying fatal and non-fatal errors impacting the process and take corrective/preventive action.
  • Identifying areas of improvement and preparing the process to achieve the desired Quality Standards.
  • Ensuring that internal policies, procedures, and compliance regulations are being followed.
  • Conducting quality sessions for NHT batch.
  • Providing supervisors & manager with regular performance feedbacks on the executives.
  • Auditing calls for trainees during training & on job training (OJT Batch)

Please share cv at -HR Dheeraj-7859975043 / 8448086437





Employment Type: Full Time, Permanent

Read full job description

Prepare for Quality Analyst roles with real interview advice

What people at Globiva are saying

2.7
 Rating based on 56 Quality Analyst reviews

Likes

Associate got promotions in just few months like 6 to 8 months only

  • Skill development - Excellent
  • +3 more
Dislikes

Package is not that much good

  • Salary - Poor
  • +1 more
Read 56 Quality Analyst reviews

Quality Analyst salary at Globiva

reported by 247 employees with 1-5 years exp.
₹1.6 L/yr - ₹5 L/yr
26% less than the average Quality Analyst Salary in India
View more details

What Globiva employees are saying about work life

based on 1.5k employees
54%
54%
75%
90%
Strict timing
Rotational Shift
No travel
Day Shift
View more insights

Globiva Benefits

Cafeteria
Job Training
Work From Home
Soft Skill Training
Free Transport
Team Outings +6 more
View more benefits

Compare Globiva with

WNS

3.4
Compare

EXL Service

3.7
Compare

Genpact

3.8
Compare

TCS

3.7
Compare

Infosys

3.6
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Cognizant

3.8
Compare

Accenture

3.8
Compare

IBM

4.0
Compare

Statestreet HCL Services

3.3
Compare

IKS Health

3.6
Compare

IntouchCX

2.9
Compare

MiraMed Ajuba

3.9
Compare

iQor Global Services

3.5
Compare

Prochant

4.3
Compare

SLK Global Services

3.8
Compare

Bill Gosling Outsourcing India

3.5
Compare

Bpo Convergence

3.5
Compare

NSB Bpo Solutions

2.8
Compare

Similar Jobs for you

Quality Analyst at Conneqt

Noida

2-7 Yrs

₹ 2-4.5 LPA

Quality Analyst at Star Health Insurance

New Delhi

2-7 Yrs

₹ 0.5-3 LPA

Quality Analyst at Ocube Services

Noida, Gautam Buddha Nagar + 1

2-4 Yrs

₹ 4-5.5 LPA

Quality Analyst at Rhysley

Faridabad

4-7 Yrs

₹ 3.5-5.5 LPA

Quality Analyst at Teleperformance (TP)

Indore

1-6 Yrs

₹ 2.5-3.25 LPA

Quality Analyst at Spocto Solutions

Chennai

1-3 Yrs

₹ 2-4.75 LPA

Quality Analyst at Hexaware Technologies

Navi Mumbai

1-6 Yrs

₹ 2.25-3.5 LPA

Quality Analyst at Cyfuture

Noida, Greater Noida + 1

1-3 Yrs

₹ 3-3.5 LPA

Quality Analyst at Teleperformance (TP)

Goregaon, Mumbai

1-2 Yrs

₹ 4.5-5 LPA

Quality Analyst at Teleperformance (TP)

Mumbai, Goregaon + 1

1-6 Yrs

₹ 1.75-5.5 LPA

Quality Analyst || BPO

1-6 Yrs

₹ 3 - 4.75L/yr

Gurgaon / Gurugram

5hr ago·via naukri.com

Globiva is Hiring For Team Leader's - Kolkata

1-6 Yrs

₹ 2.5 - 4.5L/yr

Kolkata

7d ago·via naukri.com

Hiring For Customer Support & Sales Executives (Freshers also apply)

0-1 Yrs

₹ 1.5 - 3L/yr

Gurgaon / Gurugram, Delhi/Ncr

8d ago·via naukri.com

Hiring For Premium Voice Process - Globiva

0-5 Yrs

₹ 0.5 - 2.5L/yr

Gurgaon / Gurugram

9d ago·via naukri.com

Hiring For Sales Executive and Customer Support Executive

0-2 Yrs

₹ 1 - 3L/yr

Gurgaon / Gurugram

11d ago·via naukri.com

Urgent Hiring For Telesales - Fresher's also Can apply !!

0-1 Yrs

₹ 0.5 - 2L/yr

Gurgaon / Gurugram

15d ago·via naukri.com

Hiring For Inside Sales Executive

1-6 Yrs

₹ 1 - 3L/yr

Gurgaon / Gurugram

16d ago·via naukri.com

Hiring For Team Lead, AM For Sales & Customer service -Kolkata

1-6 Yrs

₹ 3.25 - 5L/yr

Kolkata

17d ago·via naukri.com

Coustmer Care Excutive

0-5 Yrs

₹ 0.5 - 3L/yr

Kolkata

17d ago·via naukri.com

HR Recruiter

0-2 Yrs

₹ 0.5 - 2.75L/yr

Gurgaon / Gurugram, Gurugram sec 18,

17d ago·via naukri.com
write
Share an Interview