349 Call Monitoring Jobs

Urgently hiring for Quality Analyst

Roles and Responsibilities

• Conduct quality audits, call audits, and root cause analysis to identify areas for improvement.
  
• Perform call calibration exercises to ensure consistency among team members' performance.
  
• Utilize QC tools such as 7QC, Six Sigma methodologies, and quality tools to drive process improvements.
  
• Provide feedback to team members on their performance and suggest training or coaching where necessary.
  
• Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service.
• 5 days working 2 rotational off
• Shift 24*7
• Hr Neelam- 9594690866
• Preferred immediate joiner.