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Teleperformance

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3.9

based on 28.3k Reviews

270 Teleperformance Jobs

Quality Analyst

Teleperformance (TP)

3.9

based on 28.3k Reviews

3-5 years

₹ 3.25 - 4.25L/yr

Indore

1 vacancy

Quality Analyst

Teleperformance

posted 13d ago

Job Role Insights

Flexible timing

Key skills for the job

Quality Assurance Orcale Six Sigma Six Sigma Black Belt Calibration Feedback

+ 4 more

Job Description

Roles and Responsibilities

Conduct quality audits, call audits, and root cause analysis to identify areas for improvement.
Perform call calibration exercises to ensure consistency among team members' performance.
Utilize QC tools such as 7QC, Six Sigma methodologies, and quality tools to drive process improvements.
Provide feedback to team members on their performance and suggest training or coaching where necessary.
Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service.

Employment Type: Full Time, Permanent

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What people at Teleperformance are saying

4.3

Rating based on 861 Quality Analyst reviews

Anonymous · Engineering - Software & QA in Jaipur

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From my very call as an agent , I know I was part of somthing special Teleperformance provides ample opportunities for growth , particularly for freshers like myself