Quality Analyst

Designation: Quality Analyst

Location- Malad

Shift- Rotational Shift (5 Days working with 2 Rotational weekoffs)

Roles and Responsibilities

• Conduct quality audits, call audits, and root cause analysis to identify areas for improvement.
  
• Perform call calibration exercises to ensure consistency among team members' performance.
  
• Utilize QC tools such as 7QC, Six Sigma methodologies, and quality tools to drive process improvements.
  
• Provide feedback to team members on their performance and suggest training or coaching where necessary.
  
• Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service.

Interested candidates can connect with-

Simran Rana- 9137514621