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Teleperformance
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Disagreements in calibration can lead to misalignment in quality standards, requiring resolution strategies.
Open communication: Discuss differing viewpoints to understand each party's rationale.
Seek a neutral third party: Involve an unbiased individual to mediate the discussion.
Refer to established standards: Use documented guidelines or benchmarks to guide the calibration process.
Document the disagreement: Keep a...
Addressing continuous Dsats involves identifying root causes, providing support, and implementing improvement strategies.
Conduct a one-on-one meeting with the agent to discuss the Dsats and understand their perspective.
Analyze call recordings and feedback to identify specific areas of improvement, such as communication skills or product knowledge.
Provide targeted training sessions or resources to help the agent im...
The 7 quality tools are a set of techniques used for quality control and improvement in various industries.
Check sheet: Used to collect and analyze data in a systematic way.
Control chart: Monitors process variation over time.
Histogram: Represents data distribution visually.
Pareto chart: Helps identify the most significant factors affecting a problem.
Scatter diagram: Shows the relationship between two variables.
Cau...
7QC tools are a set of basic quality tools used for process improvement and problem-solving.
7QC tools include Pareto chart, cause-and-effect diagram, flowchart, histogram, scatter diagram, control chart, and check sheet.
These tools help in identifying and analyzing problems, determining root causes, and implementing solutions.
For example, a Pareto chart can be used to identify the most frequent defects in a proces...
What people are saying about Teleperformance
Maintaining balance between operations and quality as a Quality Analyst
Establish clear quality standards and communicate them to all stakeholders
Ensure that quality is integrated into all operations and processes
Regularly review and analyze data to identify areas for improvement
Collaborate with operations teams to develop solutions that meet both quality and operational goals
Provide training and support to operati...
Root cause analysis is a problem-solving technique used to identify the underlying cause of a problem or issue.
It involves identifying the problem or issue
Collecting data and analyzing it
Identifying the root cause of the problem
Developing and implementing a solution to address the root cause
Examples include using the 5 Whys technique or Fishbone diagram
Quality parameters are the measurable characteristics that determine the level of quality of a product or service.
Quality parameters can include factors such as accuracy, reliability, durability, and efficiency.
They can also include customer satisfaction, adherence to standards and regulations, and cost-effectiveness.
Examples of quality parameters in different industries include: product safety in the food industr...
Understanding English punctuation and parts of speech is crucial for effective communication and clarity in writing.
Punctuation marks like commas (,) indicate pauses in sentences. Example: 'I bought apples, oranges, and bananas.'
Parts of speech include nouns, verbs, adjectives, and adverbs. Example: 'The quick brown fox (adjective) jumps (verb) over the lazy dog (noun).'
Semicolons (;) connect closely related indep...
I applied via Naukri.com and was interviewed in Sep 2024. There were 2 interview rounds.
I appeared for an interview in Mar 2025, where I was asked the following questions.
I would approach the situation with empathy, open communication, and a focus on mutual growth to foster a positive outcome.
Listen actively to the agent's concerns to understand their perspective.
Use specific examples to illustrate the feedback, making it relatable.
Encourage a two-way dialogue, allowing the agent to express their thoughts.
Reinforce the importance of feedback for personal and professional growth.
Offer su...
Addressing continuous Dsats involves identifying root causes, providing support, and implementing improvement strategies.
Conduct a one-on-one meeting with the agent to discuss the Dsats and understand their perspective.
Analyze call recordings and feedback to identify specific areas of improvement, such as communication skills or product knowledge.
Provide targeted training sessions or resources to help the agent improve...
Disagreements in calibration can lead to misalignment in quality standards, requiring resolution strategies.
Open communication: Discuss differing viewpoints to understand each party's rationale.
Seek a neutral third party: Involve an unbiased individual to mediate the discussion.
Refer to established standards: Use documented guidelines or benchmarks to guide the calibration process.
Document the disagreement: Keep a reco...
I applied via Naukri.com and was interviewed in Jul 2024. There were 2 interview rounds.
I am a detail-oriented Quality Analyst with a strong background in analyzing data and identifying areas for improvement.
Experienced in conducting quality assurance tests and implementing quality control processes
Skilled in identifying defects and suggesting solutions for improvement
Proficient in using testing tools and software to ensure product quality
Strong communication skills to collaborate with cross-functional te...
Seeking new challenges and growth opportunities in a different work environment.
Looking for a change in work culture and dynamics
Interested in exploring new technologies and methodologies
Seeking career advancement and professional development
Want to broaden my skill set and experience by working in a different industry
Desire to work with a more diverse team and expand my network
The 7 quality tools are a set of techniques used for quality control and improvement in various industries.
Check sheet: Used to collect and analyze data in a systematic way.
Control chart: Monitors process variation over time.
Histogram: Represents data distribution visually.
Pareto chart: Helps identify the most significant factors affecting a problem.
Scatter diagram: Shows the relationship between two variables.
Cause-an...
I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 2 interview rounds.
As a quality analyst, I possess analytical skills, attention to detail, and a strong understanding of testing methodologies.
Analytical Skills: I can analyze complex data sets to identify trends and issues, ensuring product quality.
Attention to Detail: I meticulously review requirements and test cases to catch potential defects before they reach production.
Testing Methodologies: I am proficient in various testing techni...
I admire your commitment to quality and innovation, and I believe my skills align perfectly with your team's goals.
Your company's reputation for excellence in quality assurance aligns with my professional values.
I am impressed by your recent projects, such as [specific project], which demonstrate your commitment to quality.
I see opportunities for growth and learning in your organization, especially in [specific area or...
I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.
Basic questions, Not typical ones
In my previous roles, I focused on quality assurance, process improvement, and ensuring compliance with industry standards.
Conducted regular audits to ensure adherence to quality standards, identifying areas for improvement.
Collaborated with cross-functional teams to develop and implement quality control processes.
Utilized data analysis tools to track performance metrics and identify trends.
Trained team members on qual...
I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
Detail-oriented Quality Analyst with a passion for ensuring product excellence and enhancing user experience through rigorous testing.
Background in software testing with 3 years of experience in manual and automated testing.
Proficient in using tools like Selenium and JIRA for tracking defects and managing test cases.
Strong analytical skills demonstrated by identifying critical bugs that improved product stability by 30...
I appeared for an interview before Feb 2024.
I applied via Referral and was interviewed in Mar 2023. There were 4 interview rounds.
I am drawn to this organization for its commitment to quality, innovation, and professional growth opportunities in the field of quality assurance.
The organization's reputation for excellence in quality assurance aligns with my career goals.
I admire the innovative approaches your team takes to improve processes, as seen in your recent project on automated testing.
I am excited about the opportunity to work with a divers...
7QC tools are a set of basic quality tools used for process improvement and problem-solving.
7QC tools include Pareto chart, cause-and-effect diagram, flowchart, histogram, scatter diagram, control chart, and check sheet.
These tools help in identifying and analyzing problems, determining root causes, and implementing solutions.
For example, a Pareto chart can be used to identify the most frequent defects in a process, wh...
Amcat tesr in there is 70 question
The duration of Teleperformance Quality Analyst interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 34 interview experiences
Difficulty level
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based on 1k reviews
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