Teleperformance
Al Reyami Group Interview Questions and Answers
Q1. How you will maintain the balance between operations and quality so that they do not have any conflicts of interest
Maintaining balance between operations and quality as a Quality Analyst
Establish clear quality standards and communicate them to all stakeholders
Ensure that quality is integrated into all operations and processes
Regularly review and analyze data to identify areas for improvement
Collaborate with operations teams to develop solutions that meet both quality and operational goals
Provide training and support to operations teams to ensure they understand and can meet quality standa...read more
Q2. How would you close a feedback?
To close a feedback, summarize the key points, thank the person for their input, and provide any necessary follow-up actions.
Summarize the feedback to ensure understanding
Thank the person for their input and acknowledge their effort
Provide any necessary follow-up actions or next steps
Ask if there is anything else they would like to add
End on a positive note
Q3. What are the quality parameters
Quality parameters are the measurable characteristics that determine the level of quality of a product or service.
Quality parameters can include factors such as accuracy, reliability, durability, and efficiency.
They can also include customer satisfaction, adherence to standards and regulations, and cost-effectiveness.
Examples of quality parameters in different industries include: product safety in the food industry, response time in customer service, and defect rates in manuf...read more
Q4. What is 7qc tools ?
7QC tools are a set of basic quality tools used for process improvement and problem-solving.
7QC tools include Pareto chart, cause-and-effect diagram, flowchart, histogram, scatter diagram, control chart, and check sheet.
These tools help in identifying and analyzing problems, determining root causes, and implementing solutions.
For example, a Pareto chart can be used to identify the most frequent defects in a process, while a control chart can be used to monitor process perform...read more
Q5. What is root cause analysis
Root cause analysis is a problem-solving technique used to identify the underlying cause of a problem or issue.
It involves identifying the problem or issue
Collecting data and analyzing it
Identifying the root cause of the problem
Developing and implementing a solution to address the root cause
Examples include using the 5 Whys technique or Fishbone diagram
Q6. Tell me something about 7 quality tools.
The 7 quality tools are a set of techniques used for quality control and improvement in various industries.
Check sheet: Used to collect and analyze data in a systematic way.
Control chart: Monitors process variation over time.
Histogram: Represents data distribution visually.
Pareto chart: Helps identify the most significant factors affecting a problem.
Scatter diagram: Shows the relationship between two variables.
Cause-and-effect diagram (Fishbone diagram): Identifies potential ...read more
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