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Teleperformance Quality Analyst Interview Questions and Answers

Updated 27 Jun 2025

8 Interview questions

A Quality Analyst was asked 3mo ago
Q. What happens if the parties involved in calibration do not agree on the same point of view?
Ans. 

Disagreements in calibration can lead to misalignment in quality standards, requiring resolution strategies.

  • Open communication: Discuss differing viewpoints to understand each party's rationale.

  • Seek a neutral third party: Involve an unbiased individual to mediate the discussion.

  • Refer to established standards: Use documented guidelines or benchmarks to guide the calibration process.

  • Document the disagreement: Keep a...

A Quality Analyst was asked 3mo ago
Q. If an agent is continuously getting Dsats, what will you do?
Ans. 

Addressing continuous Dsats involves identifying root causes, providing support, and implementing improvement strategies.

  • Conduct a one-on-one meeting with the agent to discuss the Dsats and understand their perspective.

  • Analyze call recordings and feedback to identify specific areas of improvement, such as communication skills or product knowledge.

  • Provide targeted training sessions or resources to help the agent im...

Quality Analyst Interview Questions Asked at Other Companies

asked in Marble Box
Q1. In this round, you will be given an Excel-based to-do list. You w ... read more
Q2. 1. What will you if production bug is reported by management that ... read more
Q3. How will you maintain the balance between operations and quality ... read more
Q4. What is the difference between Quality Assurance and Quality Cont ... read more
asked in Marble Box
Q5. As a QA, what value do you want to add if you are selected?
A Quality Analyst was asked 11mo ago
Q. Tell me something about the seven basic tools of quality.
Ans. 

The 7 quality tools are a set of techniques used for quality control and improvement in various industries.

  • Check sheet: Used to collect and analyze data in a systematic way.

  • Control chart: Monitors process variation over time.

  • Histogram: Represents data distribution visually.

  • Pareto chart: Helps identify the most significant factors affecting a problem.

  • Scatter diagram: Shows the relationship between two variables.

  • Cau...

A Quality Analyst was asked
Q. What are the 7 QC tools?
Ans. 

7QC tools are a set of basic quality tools used for process improvement and problem-solving.

  • 7QC tools include Pareto chart, cause-and-effect diagram, flowchart, histogram, scatter diagram, control chart, and check sheet.

  • These tools help in identifying and analyzing problems, determining root causes, and implementing solutions.

  • For example, a Pareto chart can be used to identify the most frequent defects in a proces...

What people are saying about Teleperformance

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Joining delay
I recently gave my interview in teleperformance on 14th June 2025 and they selected me and provided me offer letter on same day and my joining was from 18th June 2025 and I waited till 17th June evening to receive update for my joining but didn't receive it and the next moment i contacted hr in teleperformance hyderabad for update he said it's postponed till 24th of June and then again it is postponed to 30th june and still i haven't receive any update for my joining.does this usually happens in teleperformance or is it any scam because hr department is very worst at teleperformance
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A Quality Analyst was asked
Q. How will you maintain the balance between operations and quality to avoid conflicts of interest?
Ans. 

Maintaining balance between operations and quality as a Quality Analyst

  • Establish clear quality standards and communicate them to all stakeholders

  • Ensure that quality is integrated into all operations and processes

  • Regularly review and analyze data to identify areas for improvement

  • Collaborate with operations teams to develop solutions that meet both quality and operational goals

  • Provide training and support to operati...

A Quality Analyst was asked
Q. What is root cause analysis?
Ans. 

Root cause analysis is a problem-solving technique used to identify the underlying cause of a problem or issue.

  • It involves identifying the problem or issue

  • Collecting data and analyzing it

  • Identifying the root cause of the problem

  • Developing and implementing a solution to address the root cause

  • Examples include using the 5 Whys technique or Fishbone diagram

A Quality Analyst was asked
Q. What are the quality parameters?
Ans. 

Quality parameters are the measurable characteristics that determine the level of quality of a product or service.

  • Quality parameters can include factors such as accuracy, reliability, durability, and efficiency.

  • They can also include customer satisfaction, adherence to standards and regulations, and cost-effectiveness.

  • Examples of quality parameters in different industries include: product safety in the food industr...

Are these interview questions helpful?
A Quality Analyst was asked 1w ago
Q. English punctuations and parts of speech
Ans. 

Understanding English punctuation and parts of speech is crucial for effective communication and clarity in writing.

  • Punctuation marks like commas (,) indicate pauses in sentences. Example: 'I bought apples, oranges, and bananas.'

  • Parts of speech include nouns, verbs, adjectives, and adverbs. Example: 'The quick brown fox (adjective) jumps (verb) over the lazy dog (noun).'

  • Semicolons (;) connect closely related indep...

Teleperformance Quality Analyst Interview Experiences

22 interviews found

Quality Analyst Interview Questions & Answers

user image prathamesh maid

posted on 7 Oct 2024

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
-
Result
Not Selected

I applied via Naukri.com and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Hr didnt informed about the process
  • Q2. Hr didn't imformed about the org
Round 2 - One-on-one 

(2 Questions)

  • Q1. Irrelevant questions
  • Q2. Client was very rude. Agar woh select bhi krte i would have rejected then
Interview experience
4
Good
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I appeared for an interview in Mar 2025, where I was asked the following questions.

  • Q1. How would you handle a situation where an agent is unwilling to accept your constructive feedback?
  • Ans. 

    I would approach the situation with empathy, open communication, and a focus on mutual growth to foster a positive outcome.

    • Listen actively to the agent's concerns to understand their perspective.

    • Use specific examples to illustrate the feedback, making it relatable.

    • Encourage a two-way dialogue, allowing the agent to express their thoughts.

    • Reinforce the importance of feedback for personal and professional growth.

    • Offer su...

  • Answered by AI
  • Q2. If any agent is continuously getting Dsats what will you do?
  • Ans. 

    Addressing continuous Dsats involves identifying root causes, providing support, and implementing improvement strategies.

    • Conduct a one-on-one meeting with the agent to discuss the Dsats and understand their perspective.

    • Analyze call recordings and feedback to identify specific areas of improvement, such as communication skills or product knowledge.

    • Provide targeted training sessions or resources to help the agent improve...

  • Answered by AI
  • Q3. What happens if the parties involved in calibration do not agree on the same point of view?
  • Ans. 

    Disagreements in calibration can lead to misalignment in quality standards, requiring resolution strategies.

    • Open communication: Discuss differing viewpoints to understand each party's rationale.

    • Seek a neutral third party: Involve an unbiased individual to mediate the discussion.

    • Refer to established standards: Use documented guidelines or benchmarks to guide the calibration process.

    • Document the disagreement: Keep a reco...

  • Answered by AI
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Ans. 

    I am a detail-oriented Quality Analyst with a strong background in analyzing data and identifying areas for improvement.

    • Experienced in conducting quality assurance tests and implementing quality control processes

    • Skilled in identifying defects and suggesting solutions for improvement

    • Proficient in using testing tools and software to ensure product quality

    • Strong communication skills to collaborate with cross-functional te...

  • Answered by AI
  • Q2. Why do you want switch your company
  • Ans. 

    Seeking new challenges and growth opportunities in a different work environment.

    • Looking for a change in work culture and dynamics

    • Interested in exploring new technologies and methodologies

    • Seeking career advancement and professional development

    • Want to broaden my skill set and experience by working in a different industry

    • Desire to work with a more diverse team and expand my network

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Situation based questions
  • Q2. Tell me something about 7 quality tools.
  • Ans. 

    The 7 quality tools are a set of techniques used for quality control and improvement in various industries.

    • Check sheet: Used to collect and analyze data in a systematic way.

    • Control chart: Monitors process variation over time.

    • Histogram: Represents data distribution visually.

    • Pareto chart: Helps identify the most significant factors affecting a problem.

    • Scatter diagram: Shows the relationship between two variables.

    • Cause-an...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. What are the skills you have as a quality analyst?
  • Ans. 

    As a quality analyst, I possess analytical skills, attention to detail, and a strong understanding of testing methodologies.

    • Analytical Skills: I can analyze complex data sets to identify trends and issues, ensuring product quality.

    • Attention to Detail: I meticulously review requirements and test cases to catch potential defects before they reach production.

    • Testing Methodologies: I am proficient in various testing techni...

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Why do u want to join us?
  • Ans. 

    I admire your commitment to quality and innovation, and I believe my skills align perfectly with your team's goals.

    • Your company's reputation for excellence in quality assurance aligns with my professional values.

    • I am impressed by your recent projects, such as [specific project], which demonstrate your commitment to quality.

    • I see opportunities for growth and learning in your organization, especially in [specific area or...

  • Answered by AI
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic questions, Not typical ones

Round 2 - One-on-one 

(2 Questions)

  • Q1. Previous job roles descriptions
  • Ans. 

    In my previous roles, I focused on quality assurance, process improvement, and ensuring compliance with industry standards.

    • Conducted regular audits to ensure adherence to quality standards, identifying areas for improvement.

    • Collaborated with cross-functional teams to develop and implement quality control processes.

    • Utilized data analysis tools to track performance metrics and identify trends.

    • Trained team members on qual...

  • Answered by AI
  • Q2. Expectation and execution policy
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Previous company
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
  • Ans. 

    Detail-oriented Quality Analyst with a passion for ensuring product excellence and enhancing user experience through rigorous testing.

    • Background in software testing with 3 years of experience in manual and automated testing.

    • Proficient in using tools like Selenium and JIRA for tracking defects and managing test cases.

    • Strong analytical skills demonstrated by identifying critical bugs that improved product stability by 30...

  • Answered by AI

Quality Analyst Interview Questions & Answers

user image Sushanta Das

posted on 20 Feb 2025

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - HR 

(2 Questions)

  • Q1. They will ask about yourself if you are a fresher.
  • Q2. Minimal technical questions depending on what role you are applying for.
Round 2 - Technical 

(1 Question)

  • Q1. I joined as a fresher hence i was asked about basic computer questions. How prompt i am with excel and other functions of a computer.
Round 3 - One-on-one 

(1 Question)

  • Q1. This round will be conducted by the OM depending in the process you are selected for. They might ask why you want to join this company.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Why you want to join the organisation
  • Ans. 

    I am drawn to this organization for its commitment to quality, innovation, and professional growth opportunities in the field of quality assurance.

    • The organization's reputation for excellence in quality assurance aligns with my career goals.

    • I admire the innovative approaches your team takes to improve processes, as seen in your recent project on automated testing.

    • I am excited about the opportunity to work with a divers...

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. What is 7qc tools ?
  • Ans. 

    7QC tools are a set of basic quality tools used for process improvement and problem-solving.

    • 7QC tools include Pareto chart, cause-and-effect diagram, flowchart, histogram, scatter diagram, control chart, and check sheet.

    • These tools help in identifying and analyzing problems, determining root causes, and implementing solutions.

    • For example, a Pareto chart can be used to identify the most frequent defects in a process, wh...

  • Answered by AI
Round 4 - Assignment 

Amcat tesr in there is 70 question

Interview Preparation Tips

Interview preparation tips for other job seekers - Chek the key performance indicator nd kra of quality analysis
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself and your hobbies
  • Q2. Your experience about shopping

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Quality Analyst interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for Teleperformance Quality Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Quality Analysis, Call Monitoring, Feedback, Quality Audit and Call Quality.
What are the top questions asked in Teleperformance Quality Analyst interview?

Some of the top questions asked at the Teleperformance Quality Analyst interview -

  1. How you will maintain the balance between operations and quality so that they d...read more
  2. How would you close a feedba...read more
  3. If any agent is continuously getting Dsats what will you ...read more
How long is the Teleperformance Quality Analyst interview process?

The duration of Teleperformance Quality Analyst interview process can vary, but typically it takes about less than 2 weeks to complete.

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Overall Interview Experience Rating

3.9/5

based on 34 interview experiences

Difficulty level

Easy 25%
Moderate 69%
Hard 6%

Duration

Less than 2 weeks 82%
2-4 weeks 6%
4-6 weeks 12%
View more
Teleperformance Quality Analyst Salary
based on 2.9k salaries
₹2.2 L/yr - ₹7 L/yr
19% less than the average Quality Analyst Salary in India
View more details

Teleperformance Quality Analyst Reviews and Ratings

based on 1k reviews

4.3/5

Rating in categories

4.3

Skill development

4.3

Work-life balance

4.1

Salary

4.3

Job security

4.2

Company culture

4.1

Promotions

4.2

Work satisfaction

Explore 1k Reviews and Ratings
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