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Teleperformance Quality Analyst Interview Questions and Answers
6 Interview questions
Disagreements in calibration can lead to misalignment in quality standards, requiring resolution strategies.
Open communication: Discuss differing viewpoints to understand each party's rationale.
Seek a neutral third party: Involve an unbiased individual to mediate the discussion.
Refer to established standards: Use documented guidelines or benchmarks to guide the calibration process.
Document the disagreement: Keep a...
Addressing continuous Dsats involves identifying root causes, providing support, and implementing improvement strategies.
Conduct a one-on-one meeting with the agent to discuss the Dsats and understand their perspective.
Analyze call recordings and feedback to identify specific areas of improvement, such as communication skills or product knowledge.
Provide targeted training sessions or resources to help the agent im...
7QC tools are a set of basic quality tools used for process improvement and problem-solving.
7QC tools include Pareto chart, cause-and-effect diagram, flowchart, histogram, scatter diagram, control chart, and check sheet.
These tools help in identifying and analyzing problems, determining root causes, and implementing solutions.
For example, a Pareto chart can be used to identify the most frequent defects in a proces...
Maintaining balance between operations and quality as a Quality Analyst
Establish clear quality standards and communicate them to all stakeholders
Ensure that quality is integrated into all operations and processes
Regularly review and analyze data to identify areas for improvement
Collaborate with operations teams to develop solutions that meet both quality and operational goals
Provide training and support to operati...
What people are saying about Teleperformance
To close a feedback, summarize the key points, thank the person for their input, and provide any necessary follow-up actions.
Summarize the feedback to ensure understanding
Thank the person for their input and acknowledge their effort
Provide any necessary follow-up actions or next steps
Ask if there is anything else they would like to add
End on a positive note
Understanding English punctuation and parts of speech is crucial for effective communication and clarity in writing.
Punctuation marks like commas (,) indicate pauses in sentences. Example: 'I bought apples, oranges, and bananas.'
Parts of speech include nouns, verbs, adjectives, and adverbs. Example: 'The quick brown fox (adjective) jumps (verb) over the lazy dog (noun).'
Semicolons (;) connect closely related indep...
Teleperformance Quality Analyst Interview Experiences
23 interviews found
Anonymous
Selected
I appeared for an interview in Jun 2025, where I was asked the following questions.
- Q1. Tell me about yourself?
- Q2. Why do left the previous job?
- Ans.
I left my previous job to seek new challenges and opportunities for professional growth in a dynamic environment.
I was looking for a role that offered more opportunities for career advancement.
The company culture did not align with my values and work style.
I wanted to work in a more innovative environment where I could contribute to exciting projects.
I felt that my skills were not being fully utilized in my previous po...
prathamesh maid
I applied via Naukri.com and was interviewed in Sep 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Hr didnt informed about the process
- Q2. Hr didn't imformed about the org
(2 Questions)
- Q1. Irrelevant questions
- Q2. Client was very rude. Agar woh select bhi krte i would have rejected then
Selected
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. How would you handle a situation where an agent is unwilling to accept your constructive feedback?
- Ans.
I would approach the situation with empathy, open communication, and a focus on mutual growth to foster a positive outcome.
Listen actively to the agent's concerns to understand their perspective.
Use specific examples to illustrate the feedback, making it relatable.
Encourage a two-way dialogue, allowing the agent to express their thoughts.
Reinforce the importance of feedback for personal and professional growth.
Offer su...
- Q2. If any agent is continuously getting Dsats what will you do?
- Ans.
Addressing continuous Dsats involves identifying root causes, providing support, and implementing improvement strategies.
Conduct a one-on-one meeting with the agent to discuss the Dsats and understand their perspective.
Analyze call recordings and feedback to identify specific areas of improvement, such as communication skills or product knowledge.
Provide targeted training sessions or resources to help the agent improve...
- Q3. What happens if the parties involved in calibration do not agree on the same point of view?
- Ans.
Disagreements in calibration can lead to misalignment in quality standards, requiring resolution strategies.
Open communication: Discuss differing viewpoints to understand each party's rationale.
Seek a neutral third party: Involve an unbiased individual to mediate the discussion.
Refer to established standards: Use documented guidelines or benchmarks to guide the calibration process.
Document the disagreement: Keep a reco...
I applied via Naukri.com and was interviewed in Jul 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me something about yourself
- Ans.
I am a detail-oriented Quality Analyst with a strong background in analyzing data and identifying areas for improvement.
Experienced in conducting quality assurance tests and implementing quality control processes
Skilled in identifying defects and suggesting solutions for improvement
Proficient in using testing tools and software to ensure product quality
Strong communication skills to collaborate with cross-functional te...
- Q2. Why do you want switch your company
- Ans.
Seeking new challenges and growth opportunities in a different work environment.
Looking for a change in work culture and dynamics
Interested in exploring new technologies and methodologies
Seeking career advancement and professional development
Want to broaden my skill set and experience by working in a different industry
Desire to work with a more diverse team and expand my network
(2 Questions)
- Q1. Situation based questions
- Q2. Tell me something about 7 quality tools.
- Ans.
The 7 quality tools are a set of techniques used for quality control and improvement in various industries.
Check sheet: Used to collect and analyze data in a systematic way.
Control chart: Monitors process variation over time.
Histogram: Represents data distribution visually.
Pareto chart: Helps identify the most significant factors affecting a problem.
Scatter diagram: Shows the relationship between two variables.
Cause-an...
Selected
I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 2 interview rounds.
(1 Question)
- Q1. What are the skills you have as a quality analyst?
- Ans.
As a quality analyst, I possess analytical skills, attention to detail, and a strong understanding of testing methodologies.
Analytical Skills: I can analyze complex data sets to identify trends and issues, ensuring product quality.
Attention to Detail: I meticulously review requirements and test cases to catch potential defects before they reach production.
Testing Methodologies: I am proficient in various testing techni...
(1 Question)
- Q1. Why do u want to join us?
- Ans.
I admire your commitment to quality and innovation, and I believe my skills align perfectly with your team's goals.
Your company's reputation for excellence in quality assurance aligns with my professional values.
I am impressed by your recent projects, such as [specific project], which demonstrate your commitment to quality.
I see opportunities for growth and learning in your organization, especially in [specific area or...
Selected
I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.
Basic questions, Not typical ones
(2 Questions)
- Q1. Previous job roles descriptions
- Ans.
In my previous roles, I focused on quality assurance, process improvement, and ensuring compliance with industry standards.
Conducted regular audits to ensure adherence to quality standards, identifying areas for improvement.
Collaborated with cross-functional teams to develop and implement quality control processes.
Utilized data analysis tools to track performance metrics and identify trends.
Trained team members on qual...
- Q2. Expectation and execution policy
(1 Question)
- Q1. Previous company
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
- Ans.
Detail-oriented Quality Analyst with a passion for ensuring product excellence and enhancing user experience through rigorous testing.
Background in software testing with 3 years of experience in manual and automated testing.
Proficient in using tools like Selenium and JIRA for tracking defects and managing test cases.
Strong analytical skills demonstrated by identifying critical bugs that improved product stability by 30...
Sushanta Das
Selected
I appeared for an interview before Feb 2024.
(2 Questions)
- Q1. They will ask about yourself if you are a fresher.
- Q2. Minimal technical questions depending on what role you are applying for.
(1 Question)
- Q1. I joined as a fresher hence i was asked about basic computer questions. How prompt i am with excel and other functions of a computer.
(1 Question)
- Q1. This round will be conducted by the OM depending in the process you are selected for. They might ask why you want to join this company.
Selected
I applied via Referral and was interviewed in Mar 2023. There were 4 interview rounds.
(1 Question)
- Q1. Why you want to join the organisation
- Ans.
I am drawn to this organization for its commitment to quality, innovation, and professional growth opportunities in the field of quality assurance.
The organization's reputation for excellence in quality assurance aligns with my career goals.
I admire the innovative approaches your team takes to improve processes, as seen in your recent project on automated testing.
I am excited about the opportunity to work with a divers...
(1 Question)
- Q1. What is 7qc tools ?
- Ans.
7QC tools are a set of basic quality tools used for process improvement and problem-solving.
7QC tools include Pareto chart, cause-and-effect diagram, flowchart, histogram, scatter diagram, control chart, and check sheet.
These tools help in identifying and analyzing problems, determining root causes, and implementing solutions.
For example, a Pareto chart can be used to identify the most frequent defects in a process, wh...
Amcat tesr in there is 70 question
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Teleperformance Interview FAQs
The duration of Teleperformance Quality Analyst interview process can vary, but typically it takes about less than 2 weeks to complete.
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based on 35 interview experiences
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