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Firstsource Solutions Customer Support Executive Interview Questions, Process, and Tips
Top Firstsource Solutions Customer Support Executive Interview Questions and Answers
- Q1. What is your decision making skills?
- Q2. Pick any topic and talk for 5 minutes
- Q3. What is customer service?
Firstsource Solutions Customer Support Executive Interview Experiences
7 interviews found
(1 Question)
- Q1. How will you manage with multiple tasks
- Ans.
I will prioritize tasks based on urgency and importance, delegate when necessary, and use time management techniques.
Prioritize tasks based on urgency and importance
Delegate tasks when necessary
Use time management techniques such as creating to-do lists and setting deadlines
Stay organized and focused on one task at a time
I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.
Aptitude Test was pretty basic and average
Selected
(1 Question)
- Q1. Tell about yourself
- Ans.
I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
I have over 5 years of experience in customer support roles
I am skilled in handling customer inquiries, complaints, and technical issues
I have a proven track record of meeting and exceeding customer satisfaction goals
To check communication
I applied via Approached by Company and was interviewed in Nov 2023. There were 3 interview rounds.
(2 Questions)
- Q1. What are you hobbies?tell me about your family members
- Q2. What are your hobbies?
(1 Question)
- Q1. What is your decision making skills?
- Ans.
My decision-making skills are strong and effective.
I have the ability to analyze situations and gather relevant information before making a decision.
I consider the potential outcomes and consequences of each decision.
I am able to prioritize tasks and make decisions in a timely manner.
I am open to seeking input and advice from others when necessary.
I am confident in my ability to make decisions independently.
Example: In...
Interview Preparation Tips
- Social Media Marketing
- Training
- Business Planning
Firstsource Solutions interview questions for designations
I applied via Walk-in and was interviewed in Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Q2. What are your strengths
(1 Question)
- Q1. Sports is a distraction for young kids
I applied via Walk-in and was interviewed in Nov 2021. There were 4 interview rounds.
Interview Questionnaire
5 Questions
- Q1. Tell me about yourself
- Q2. Pick any topic and talk for 5 minutes
- Ans.
Topic: Importance of Time Management
Time management is crucial for personal and professional success
Effective time management leads to increased productivity and reduced stress
Prioritizing tasks and setting realistic goals are key components of time management
Tools such as calendars and to-do lists can aid in time management
Examples of time-wasting activities include procrastination and multitasking
- Q3. You won't be getting any leave for the first six months. Are you okay with that?
- Q4. Why do you want to join BPO
- Q5. What is customer service?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.
Customer service involves addressing customer inquiries and concerns
It includes providing information about products and services
It also involves resolving customer complaints and issues
Customer service can be provided through various channels such as phone, email, chat, and social media
Good cu...
Interview Preparation Tips
There were two HR rounds. Assesments were done mainly on communication skills and job seriousness.
Then there was online assesment where you have to sit on a computer and give three sets of test. First one was 15/16 questions about basic computer knowledge. Secondly, a typing test of 2 different paragraphs.
And third was type of IQ test with some mathematics and reasoning.
After completion of online assesment, there was ops manager round, where I sat in front of a webcam for a video interview.
So basically, according to the job needs you would be interviewed. Communication skills, basic computing and problem solbing abilities are the main keywords for this job. Best of luck 🤞!
Customer Support Executive Jobs at Firstsource Solutions
I was interviewed in Dec 2021.
Interview Questionnaire
4 Questions
- Q1. What are u know about u
- Q2. What are u doing work in this company
- Q3. What is your goal
- Q4. What are u doing in curently
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Customer Support Executive Interview Questions & Answers
Omega Healthcare
Anonymous
posted on 17 Jan 2025
I applied via Indeed and was interviewed in Dec 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself
Interview Preparation Tips
Selected
I applied via Job Fair and was interviewed in Dec 2023. There were 11 interview rounds.
(2 Questions)
- Q1. Tel about ur self
- Ans.
I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
Over 5 years of experience in customer support roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and ticketing platforms
Excellent communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. Tel aboutfamily
- Ans.
Family is a group of people related by blood, marriage, or adoption who support and care for each other.
Family provides emotional support and love.
Family members share common values and traditions.
Family can include parents, siblings, grandparents, aunts, uncles, and cousins.
Family dynamics can vary greatly depending on cultural norms and individual relationships.
(10 Questions)
- Q1. Why do you want to work at this company
- Ans. Make the role great fit for me and I love customer support
- Q2. Why do you want this job
- Ans. I saw the social media I have always loved how you have people in different departments interact users
- Q3. What are you greatest strength
- Ans. Working hard work and where everything is new and consanlty growing
- Q4. Why should hiring you
- Ans. This company famous for India greatest think
- Q5. What are you leaving current job
- Q6. What is ur current salary
- Q7. How do u like one
- Q8. What intrested mean
- Ans.
Interest means something that arouses curiosity or concern.
Interest can refer to a topic or subject that someone finds fascinating or engaging.
It can also refer to the feeling of wanting to know more about something.
In the context of customer support, interest can refer to a customer's concern or inquiry about a product or service.
Showing genuine interest in helping customers can improve customer satisfaction and loyal
- Q9. How explain company
- Q10. What Experience
(7 Questions)
- Q1. What can you expect an interview with tcs
- Ans. I think asked interview question soft skills communications experience strength weakness how handling challenging situations
- Q2. Behaviour interview questions
- Q3. Tell me about time you faced a challenging situation at work how to handling
- Q4. Different types of interview
- Q5. Technical and behavioral
- Q6. Hr interview questions
- Ans. Hobbies experience family background weakness strength
- Q7. Asking skills u
- Ans. Post graduate diploma in computer application s
I don't know this coding test because I have completed my studies b.com computers
I don't know because I have studied commerce
Group discussion is mean important
I don't know coding test
(2 Questions)
- Q1. Why Experience job
- Q2. What Weakness u
- Ans. Easy attracted people and trust everyone
(3 Questions)
- Q1. Skills experience
- Q2. Strength asked u
- Q3. Family also working hard
I don't know assignment
No this answer because I have complete my graduation b.com
Customer Support Executive Interview Questions & Answers
Altruist Customer Management India
Anonymous
posted on 8 Dec 2024
I applied via Indeed and was interviewed in Nov 2024. There was 1 interview round.
(2 Questions)
- Q1. Basic Introduction
- Q2. About Experience
Firstsource Solutions Interview FAQs
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Firstsource Solutions Customer Support Executive Interview Process
based on 5 interviews
1 Interview rounds
- HR Round
Customer Support Executive Interview Questions from Similar Companies
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Firstsource Solutions Customer Support Executive Reviews and Ratings
based on 57 reviews
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Senior Analyst
2.2k
salaries
|  ₹2 L/yr - ₹7.5 L/yr |
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Analyst
1.7k
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| ₹1.9 L/yr - ₹6 L/yr |
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Customer Service Associate
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| ₹0.8 L/yr - ₹5 L/yr |
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Associate
1k
salaries
| ₹1.5 L/yr - ₹5 L/yr |
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Senior Associate
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salaries
| ₹1 L/yr - ₹7.7 L/yr |
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