Firstsource Solutions Customer Support Executive Interview Questions, Process, and Tips

Q1. How will you manage with multiple tasks
Ans. 
I will prioritize tasks based on urgency and importance, delegate when necessary, and use time management techniques.
• Prioritize tasks based on urgency and importance

• Delegate tasks when necessary

• Use time management techniques such as creating to-do lists and setting deadlines

• Stay organized and focused on one task at a time
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Aptitude Test was pretty basic and average

Q1. Tell about yourself
Ans. 
I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries, complaints, and technical issues

• I have a proven track record of meeting and exceeding customer satisfaction goals
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To check communication

Q1. What are you hobbies?tell me about your family members
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Q2. What are your hobbies?
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Q1. What is your decision making skills?
Ans. 
My decision-making skills are strong and effective.
• I have the ability to analyze situations and gather relevant information before making a decision.

• I consider the potential outcomes and consequences of each decision.

• I am able to prioritize tasks and make decisions in a timely manner.

• I am open to seeking input and advice from others when necessary.

• I am confident in my ability to make decisions independently.

• Example: In...read more
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