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Firstsource Solutions Interview Questions, Process, and Tips

Updated 3 Mar 2025

Top Firstsource Solutions Interview Questions and Answers

View all 90 questions

Firstsource Solutions Interview Experiences

Popular Designations

296 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Typing Test 

(2 Questions)

  • Q1. Self introduction
  • Q2. Why i hire u
  • Ans. 

    I have the necessary skills, experience, and passion for the role.

    • I have a proven track record of successfully managing processing operations in previous roles.

    • I possess strong analytical and problem-solving skills, which are essential for this position.

    • I am highly organized and detail-oriented, ensuring efficient and accurate processing of tasks.

    • I am passionate about the industry and committed to delivering high-quali

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Why should i hire you
  • Ans. 

    I have a strong background in processing operations, with a proven track record of improving efficiency and reducing costs.

    • Extensive experience in managing processing operations

    • Proven track record of improving efficiency and reducing costs

    • Strong leadership and problem-solving skills

    • Excellent communication and team management abilities

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get nervous if your not understand question

Processing Executive Interview Questions asked at other Companies

Q1. What is meant by quality and brief explanation of it with an example?
View answer (62)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Technical 

(1 Question)

  • Q1. Managerial round. Professional questions are asked and related more into UAT testing and Mortgage domain
Round 2 - One-on-one 

(1 Question)

  • Q1. Director level interview, More into BA questions and Agile process. Communication should be mandatory.

Business Analyst Interview Questions asked at other Companies

Q1. You have 10 boxes of balls (each ball weighing exactly10 gm) with one box with defective balls (each one of the defective balls weigh 9 gm). You are given an electronic weighing machine and only one chance at it. How will you find out which... read more
View answer (9)
Firstsource Solutions Interview Questions and Answers for Freshers
illustration image
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. About yourself,ask about 1 min topic , location, experience...so on
Round 2 - Technical 

(1 Question)

  • Q1. Typing,apitude,logical questions
Round 3 - Behavioral 

(1 Question)

  • Q1. Previous experience,process you work in, salary so on...

Top Firstsource Solutions Customer Service Associate Interview Questions and Answers

Q1. Do you know the english well and have a skill of computer
View answer (1)

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (39)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self Introduction
  • Q2. Salary Expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident

International Voice Process Executive Interview Questions asked at other Companies

Q1. What is inbound and outbound calls?
View answer (2)

Firstsource Solutions interview questions for popular designations

 Customer Service Associate

 (24)

 Senior Associate

 (17)

 Senior Analyst

 (14)

 C.S.A

 (10)

 Customer Support Associate

 (10)

 Analyst

 (9)

 Senior CSA

 (9)

 Senior Customer Service Associate

 (9)

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. How will you manage with multiple tasks
  • Ans. 

    I will prioritize tasks based on urgency and importance, delegate when necessary, and use time management techniques.

    • Prioritize tasks based on urgency and importance

    • Delegate tasks when necessary

    • Use time management techniques such as creating to-do lists and setting deadlines

    • Stay organized and focused on one task at a time

  • Answered by AI

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)

Get interview-ready with Top Firstsource Solutions Interview Questions

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is the skill set of your previous job
  • Ans. 

    My previous job required a skill set including proficiency in network design, troubleshooting, and system administration.

    • Proficiency in network design

    • Strong troubleshooting skills

    • Experience in system administration

    • Knowledge of various operating systems and software

    • Ability to work well under pressure and meet deadlines

  • Answered by AI
  • Q2. Explain about your project
  • Ans. 

    Developed a system for automating network monitoring and troubleshooting

    • Designed and implemented a custom monitoring tool to track network performance

    • Integrated alerting system to notify administrators of any issues in real-time

    • Utilized machine learning algorithms to predict potential network failures

    • Reduced downtime by 30% and improved overall network efficiency

  • Answered by AI

System Engineer Interview Questions asked at other Companies

Q1. Election Winner Determination In an ongoing election between two candidates A and B, there is a queue of voters that includes supporters of A, supporters of B, and neutral voters. Neutral voters have the power to swing the election results ... read more
View answer (9)

Jobs at Firstsource Solutions

View all
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. About your self ?
  • Q2. Experience Overall ?
  • Q3. Reson of leaving ?
  • Q4. How soon can you join us?
Round 2 - Assignment 

Chat Assignment with an help of scenario

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and comfortable speak clearly and calmly.

Senior Associate Interview Questions asked at other Companies

Q1. On an average, how many invoices can you process in a day?
View answer (10)
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - Aptitude Test 

Aptitude Test was pretty basic and average

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Usually basic reasoning and aptitude with a basic knowledge of computer this for US Mortgage process

Round 2 - HR 

(2 Questions)

  • Q1. Introduction of your self
  • Q2. Flexibility of US shifts
  • Ans. 

    US shifts are flexible, with options for different schedules and remote work.

    • US shifts offer flexibility in terms of start and end times

    • Remote work options may be available for certain positions

    • Some companies may offer compressed work weeks or flexible hours

    • Shift differentials may apply for working non-traditional hours

  • Answered by AI

Senior Associate Interview Questions asked at other Companies

Q1. On an average, how many invoices can you process in a day?
View answer (10)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is inclusive and denial?
  • Ans. 

    Inclusive and denial are terms used in accounts receivable to describe payment statuses.

    • Inclusive refers to payments that have been received and applied to the account.

    • Denial refers to payments that have been rejected or not received.

    • Inclusive payments are typically marked as 'Paid' or 'Received' in the system.

    • Denial payments may require further investigation or follow-up with the payer.

    • Understanding the status of paym...

  • Answered by AI
  • Q2. What is Authorization??
  • Ans. 

    Authorization is the process of obtaining permission or approval to perform a specific action or access certain information.

    • Authorization is necessary for accessing sensitive data or performing certain tasks.

    • It involves verifying the identity and permissions of an individual or entity.

    • Examples include obtaining authorization to access medical records or make financial transactions.

  • Answered by AI

Senior AR Caller Interview Questions asked at other Companies

Q1. If you break/meal time is 15/30 MIN just in case if you exceeded, what will you do?
View answer (2)
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Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions interview?
Firstsource Solutions interview process usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Firstsource Solutions interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Service, Communication Skills, Non Voice Process, international bpo and International Voice Process.
What are the top questions asked in Firstsource Solutions interview?

Some of the top questions asked at the Firstsource Solutions interview -

  1. How do you create GQL server, directive in GQL, Fragments in GQL how do you wri...read more
  2. what are the elements of a sales write up and what part does storytelling play ...read more
  3. What are the contents in PDD and SDD that are relevant for RPA develope...read more
How long is the Firstsource Solutions interview process?

The duration of Firstsource Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.

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Firstsource Solutions Interview Process

based on 247 interviews

Interview experience

3.8
  
Good
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Firstsource Solutions Reviews and Ratings

based on 4.6k reviews

3.7/5

Rating in categories

3.5

Skill development

3.6

Work-life balance

3.3

Salary

3.5

Job security

3.5

Company culture

3.1

Promotions

3.5

Work satisfaction

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