Firstsource Solutions International Voice Process Executive Interview Questions and Answers

Q1. Self introduction
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Q2. Random topic women empowerment
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Q1. Last 3 questions were regarding vedio record 1. Person who impact your life 2. COVID situation 3.biggest mistake in your life
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Q1. Communication test
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Q2. Just a minute session on any topic of our choice
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Q1. Typing speed test
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Q2. Grammar and punctuation check
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Q1. Self introduction
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Q2. Why should we hire you?
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Q1. Voice and non voice processing?
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Q2. Voice and non voice difference?
Ans. 
Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.
• Voice involves speaking with customers over the phone or in person

• Non-voice involves communicating through written messages, emails, or chat

• Voice requires good verbal communication skills, while non-voice requires good written communication skills
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Q3. What is the voice and non voice processing and it roles ?
Ans. 
Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.
• Voice processing involves interacting with customers over the phone

• Non-voice processing involves handling customer queries through emails, chat, social media, etc.

• Roles in voice processing include answering calls, providing assistance, resolving issues verbally

• Roles in ...read more
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Q4. What about your company ?
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Q5. How to d discuss about the customer care ?
Ans. 
Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.
• Listen actively to customer concerns

• Empathize with the customer's situation

• Offer solutions or alternatives to resolve issues

• Provide clear and concise information

• Follow up to ensure customer satisfaction
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Non voice, voice process to customer care every customer problems can solutions him

Q1. What was your qualification?
Ans. 
I have a Bachelor's degree in Business Administration with a specialization in Marketing.
• Bachelor's degree in Business Administration

• Specialization in Marketing
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Q2. Where do you see yourself in five years?
Ans. 
In five years, I see myself as a senior Voice Process Executive leading a team and implementing innovative strategies to improve efficiency and customer satisfaction.
• Continuing to excel in my role as a Voice Process Executive

• Taking on more responsibilities and leadership roles within the company

• Implementing new technologies and strategies to streamline processes

• Mentoring and training new team members

• Contributing to the
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Credit cards write a summary

Basic maths reasoning gk english

Any topics related customer had bad experience about taking ride please help me out

Any topic like online marketing good or bad

Assignment was given relaled to basic physical or who can do dum sharaad

Q1. Asking basic family wuestions
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Q2. Family history wat ur father did
Ans. 
My father worked as a software engineer for a multinational company.
• Father worked as a software engineer

• Employed by a multinational company

• Had experience in IT industry
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Q3. Asking basic questions of wat ur sister do
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Q4. Is ur sister married
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Q5. What ur mother do
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Q1. Data interpretation
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Q2. English Passage question
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Q3. What is mean by ROM
Ans. 
ROM stands for Read-Only Memory, a type of non-volatile memory that is used in computers and other electronic devices.
• ROM is a type of memory that retains data even when the power is turned off.

• It is used to store firmware and software programs that are essential for the device to function.

• Examples of ROM include BIOS in computers and firmware in smartphones.

• ROM is different from RAM (Random Access Memory) which is vol
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Q1. Why should I hire you
Ans. 
I am a dedicated and experienced customer care executive with excellent communication skills and a strong commitment to providing top-notch service.
• I have a proven track record of resolving customer issues efficiently and effectively

• I am highly organized and detail-oriented, ensuring no customer concern goes unanswered

• I am a team player and can work well under pressure

• I am constantly seeking ways to improve and enhance...read more
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Q2. Tell me about sagility company
Ans. 
Sagility is a customer care company known for providing non-voice support services to various industries.
• Sagility offers customer care services such as email support, chat support, and social media management.

• The company focuses on providing efficient and personalized customer service to enhance customer satisfaction.

• Sagility has a team of trained professionals who handle customer queries and concerns effectively.

• They ...read more
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Q1. What's that in your hand?
Ans. 
It's a pen.
• It's a black pen with a silver clip.

• I use it for taking notes during interviews.

• It has a comfortable grip for writing.
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Q1. Chatting with AI
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Mathematics and Comprehension

Q1. Hello! How do you do?
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Q2. How good are you in your workspace?
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Q1. Can you mail us your documents for verification?
Ans. 
Yes, I can mail my documents for verification.
• I am able to mail my documents for verification.

• I will ensure all necessary documents are included in the mail.

• I can provide tracking information if needed.
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Q1. Can you tell me about yourself to me and the team as well?
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It Was informative and sensitive so I cannot share it, as per the HIPPA regulations . 🙏

It was a fun activity. And I still feel proud to have been a part of the entire team's success in winning that round.

I apologize for not sharing those details.

Q1. This too shall pass
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Q1. Tell me about yourself
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Q2. Tell me about your daily routine
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Q3. Advantage and disadvantage of social media
Ans. 
Social media allows for easy communication and networking, but can also lead to privacy concerns and addiction.
• Advantage: Easy communication and networking with people around the world

• Advantage: Access to a wide range of information and news in real-time

• Disadvantage: Privacy concerns with personal data being shared and potentially misused

• Disadvantage: Addiction and negative impact on mental health from excessive use

• Dis...read more
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