Sagility Non Voice Customer Care Executive Interview Questions and Answers

Q1. What were the specific formal questions asked by the HR during the first round of the interview, including inquiries about how you learned about the job and the number of languages you speak? Additionally,...read more
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Q2. After that second round is assesment test.
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Q1. Tell about yourself
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Q2. College life explain
Ans. 
College life is a transformative journey filled with learning, friendships, and personal growth, shaping one's future.
• Diverse Experiences: Engaging in various activities like clubs, sports, and cultural events.

• Academic Growth: Attending lectures, participating in discussions, and working on projects.

• Social Connections: Building lifelong friendships through shared experiences and group studies.

• Independence: Learning to ...read more
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Q3. Discussed job role
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Q1. Voice and non voice processing?
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Q2. Voice and non voice difference?
Ans. 
Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.
• Voice involves speaking with customers over the phone or in person

• Non-voice involves communicating through written messages, emails, or chat

• Voice requires good verbal communication skills, while non-voice requires good written communication skills
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Q3. What is the voice and non voice processing and it roles ?
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Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.
• Voice processing involves interacting with customers over the phone

• Non-voice processing involves handling customer queries through emails, chat, social media, etc.

• Roles in voice processing include answering calls, providing assistance, resolving issues verbally

• Roles in ...read more
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Q4. What about your company ?
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Q5. How to d discuss about the customer care ?
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Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.
• Listen actively to customer concerns

• Empathize with the customer's situation

• Offer solutions or alternatives to resolve issues

• Provide clear and concise information

• Follow up to ensure customer satisfaction
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Non voice, voice process to customer care every customer problems can solutions him