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IntouchCX International Voice Process Executive Interview Questions and Answers

Updated 4 Oct 2023

IntouchCX International Voice Process Executive Interview Experiences

1 interview found

International Voice Process Executive Interview Questions & Answers

user image Anonymous

posted on 4 Oct 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Communication test
    • Add your answer
  • Q2. Just a minute session on any topic of our choice
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. Typing speed test
    • Add your answer
  • Q2. Grammar and punctuation check
    • Add your answer
Round 4 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Why should we hire you?
    • Add your answer

Interview Preparation Tips

Topics to prepare for IntouchCX International Voice Process Executive interview:
  • customer support
  • international bpo
Interview preparation tips for other job seekers - Be confident in the final round and make sure to impress the manager and at the end of the session you can negotiate with the package

Top trending discussions

View All
Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
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Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 13 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction, hobbies
    • Add your answer
Round 3 - Clint Round 

(1 Question)

  • Q1. Introduction, few lines about the place where you stay, an incident from real life when you helped an aged person, Hobbies, some questions on Flipkart and customer service.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The question should be based on real life or the role we have applied for. These political and social topics show nhi be discussed.

Customer Support Executive Interview Questions & Answers

Concentrix Corporation user image Preethi Sonu

posted on 2 Jan 2021

I applied via Recruitment Consultant and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself?, How would you convince the angry customer?, What would you do if we ask you to work on your off or extend your shift?, Why we need to select you?, How would you participate in team...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be bold and confidence by giving your answer even if you don't know about it try to answer

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 17 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about yourself
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Best call experience with customer
  • Ans. 

    My best call experience with a customer was when I was able to resolve their issue quickly and efficiently.

    • Active listening and empathy helped me understand the customer's problem

    • I provided clear and concise instructions to resolve the issue

    • I followed up with the customer to ensure their satisfaction

    • The customer expressed gratitude and appreciation for my help

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be honest and responsible and hard working

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 May 2021

I appeared for an interview before May 2020.

Interview Questionnaire 

1 Question

  • Q1. What are your plans
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell them you see yourself working with this company till eternity, Agree with whatever questions they ask about shift timmings and all.
They want to hear you have no plans in life but to work for concentrix. Don't tell them about your dad business or if he has a good job. And tell them you don't have any plans for futher studies.
Just agree with them in everything. LOL

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 Apr 2021

I applied via Naukri.com and was interviewed before Apr 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, past experience, knowledge about customer service
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for typing test, process knowledge, strength, email knowledge

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 27 Mar 2020

I applied via Recruitment Consultant and was interviewed in Sep 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About myself, Why do you want to work? And why in BPO? SALARY expectations?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Relax, Not to worry. Only you have to be confident and relax. Don't panic, not to take stress that what will happen and what they ask? They ask simple questions and see how long will you stay in this company!!

Customer Service Associate Interview Questions & Answers

Concentrix Corporation user image

posted on 27 Jun 2021

I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What are your strengths and weaknesses
    • Add your answer
  • Q2. Describe yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident enough

Customer Service Associate Interview Questions & Answers

Teleperformance user image

posted on 10 Oct 2020

I applied via Recruitment Consultant and was interviewed before Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Why we should hire u
    • Add your answer
  • Q2. Why u want to join our oraganization
    • Add your answer
  • Q3. Why u left previous organization
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and polite

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 4 Sep 2021

I applied via Walk-in and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Make sure to install arogya setu, on ur phone for the entrance.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be energetic at the time of interview. Don't hesitate on ops round, it's a nice place to work.
More about working at IntouchCX

IntouchCX Interview FAQs

How many rounds are there in IntouchCX International Voice Process Executive interview?
IntouchCX interview process usually has 4 rounds. The most common rounds in the IntouchCX interview process are Resume Shortlist, HR and Technical.
How to prepare for IntouchCX International Voice Process Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are International Voice Process, international bpo, Customer Service, international process and voice process.
What are the top questions asked in IntouchCX International Voice Process Executive interview?

Some of the top questions asked at the IntouchCX International Voice Process Executive interview -

  1. Just a minute session on any topic of our cho...read more
  2. Grammar and punctuation ch...read more
  3. Communication t...read more

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IntouchCX International Voice Process Executive Salary
based on 5 salaries
₹2 L/yr - ₹3.5 L/yr
12% less than the average International Voice Process Executive Salary in India
View more details

IntouchCX International Voice Process Executive Reviews and Ratings

based on 2 reviews

4.5/5

Rating in categories

4.0

Skill development

4.0

Work-life balance

3.0

Salary

2.0

Job security

5.0

Company culture

3.0

Promotions

5.0

Work satisfaction

Explore 2 Reviews and Ratings
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