Firstsource Solutions CSR Executive Interview Questions and Answers

Q1. 1 introduction part 2 how was your yesterday
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Q2. Yesturday, i woke up early in the morning around 7 am. I brushed my teeth and freshed up. I had has break fast, after this, I got ready for the class, I went my institute and I study for around 2 hours, a...read more
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Q1. What do you understand about e-commerce
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Q2. What is customer service
Ans. 
Customer service is the support and assistance provided to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance

• Good customer service can lead to custo
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Q1. Self Introduction, Why BPO industry, flexible for night shifts,
Ans. While introduction, please do not tell that you are born and bought from Bangalore, rather can say born and raised from Bangalore, Incase if the HR askes for your hobbies, if you are telling that you reading books, before that ensure that you had read some books, otherwise please avoid, Next, if the HR is telling regarding the positions that are open for, don't ask if its voice or non voice, because for both posit...read more
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Prepare for language test, like grammar, then aptitude questions, essay writing,

Q1. Again self introduction, for freshers, probably you may be asked to speak on topic to check your thought flow, pronouction, sentence making, grammar. Again for experience, you need to briefly explain the...read more
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Q1. Tell me something about your self
Ans. 
I am a dedicated and passionate CSR Executive with a strong background in community engagement and sustainability initiatives.
• Experienced in developing and implementing CSR strategies

• Skilled in stakeholder management and communication

• Passionate about making a positive impact on society

• Strong analytical and problem-solving skills

• Previous experience in organizing volunteer events and donation drives
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Q2. Why are you leaving pervious job
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for career advancement

• Seeking new challenges

• Opportunity for professional growth

• Change in industry focus

• Relocation
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Q3. Will you be able to work for pure inbound process
Ans. 
Yes, I am comfortable working for a pure inbound process.
• I have experience handling inbound calls in previous roles.

• I am skilled at providing excellent customer service and resolving issues efficiently.

• I am comfortable working in a fast-paced environment and adapting to different customer needs.

• I am confident in my communication skills and ability to handle a high volume of calls.

• I am eager to learn and grow in a role
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Q4. Salary expectation
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Q5. How soon you can join
Ans. 
I can join within 2 weeks of receiving the offer letter.
• I am currently serving a notice period of 2 weeks at my current job.

• I need to wrap up my current projects before transitioning to a new role.

• I am excited about the opportunity and eager to start contributing to the CSR initiatives.

• I can start the onboarding process as soon as possible to expedite the joining date.
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Q1. Just casual info about you like background checks and vocals
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Q2. Qualification, past experiences
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Q3. How to handle objections , how to deny someone if u are not able to help him and acceptance
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Q4. Be confident never show that you are nervous ,avoid fumbling over interview , no blank faces in interview
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Q1. Quickly run me through your profile?
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Written test. Four options were given for each question. You have to select the correct answer.

They had given one topic. Everyone had to soeak three to four sentences on that particular topic.