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Firstsource Solutions Interview Questions, Process, and Tips

Updated 3 Mar 2025

Top Firstsource Solutions Interview Questions and Answers

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Firstsource Solutions Interview Experiences

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296 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced Senior Executive Business Analyst with a strong background in data analysis and strategic planning.

    • Over 10 years of experience in analyzing business processes and identifying areas for improvement

    • Skilled in data visualization tools such as Tableau and Power BI

    • Led cross-functional teams to successfully implement process improvements resulting in cost savings of over 20%

    • Strong communication and presentation s...

  • Answered by AI
  • Q2. What do you know about this role
  • Ans. 

    Senior Executive Business Analyst is responsible for analyzing business processes, identifying opportunities for improvement, and providing strategic recommendations to senior management.

    • Analyzing business processes to identify inefficiencies

    • Providing strategic recommendations to senior management

    • Working closely with stakeholders to understand business needs

    • Utilizing data analysis tools to generate insights

    • Monitoring k

  • Answered by AI
  • Q3. Situation based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well before the interview, be confident, and don't be nervous. All the best.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response

I applied via Campus Placement and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(13 Questions)

  • Q1. First source solutions summary
  • Ans. 

    First Source Solutions is a global provider of business process outsourcing services.

    • First Source Solutions offers services such as customer management, data processing, and document management.

    • The company has a presence in multiple countries including the United States, the Philippines, and India.

    • First Source Solutions serves clients in various industries such as healthcare, telecommunications, and banking.

  • Answered by AI
  • Q2. Details of first source solutions
  • Ans. 

    First source solutions hires talent candidates

  • Answered Anonymously
  • Q3. Goals objectives mission vision
  • Q4. First source solutions history
  • Ans. 

    First Source Solutions is a global provider of business process outsourcing services.

    • Founded in 2001

    • Headquartered in Bangalore, India

    • Offers services such as customer service, sales, and technical support

  • Answered by AI
  • Q5. When the company is established
  • Q6. Mission vision and estd
  • Q7. Company rules and regulations
  • Q8. History of the company
  • Q9. Company full details
  • Q10. Online teaching vs offline teaching
  • Ans. 

    Online teaching offers flexibility and convenience, while offline teaching provides more personal interaction and hands-on learning.

    • Online teaching allows for flexibility in scheduling and location.

    • Offline teaching allows for more personal interaction between students and teachers.

    • Online teaching may require more self-discipline and motivation from students.

    • Offline teaching can provide hands-on learning experiences tha...

  • Answered by AI
  • Q11. Which is better among all teachings
  • Q12. Company description
  • Q13. Company success

Interview Preparation Tips

Interview preparation tips for other job seekers - More opportunities

Sales Associate Interview Questions asked at other Companies

Q1. How can you convince me to purchase a pen??
View answer (6)
Firstsource Solutions Interview Questions and Answers for Freshers
illustration image

Interview Questions & Answers

user image Anonymous

posted on 2 Sep 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about Your self?
  • Ans. 

    I am a dedicated and experienced facilitator with a passion for developing capabilities in individuals and teams.

    • I have X years of experience in facilitating workshops and training sessions.

    • I specialize in areas such as leadership development, communication skills, and team building.

    • I am skilled in creating engaging and interactive learning experiences for participants.

    • I have a proven track record of helping individual...

  • Answered by AI
  • Q2. How many years of Experience you have? And How many Batches you have trained
  • Ans. 

    I have 8 years of experience and have trained 15 batches.

    • 8 years of experience in facilitation and capability development

    • Trained 15 batches in various topics such as leadership, communication, and team building

  • Answered by AI
  • Q3. Treat me as fresher. And give me training on Basic of US Healthcare.
Round 2 - One-on-one 

(3 Questions)

  • Q1. Give me your Self Introduction?
  • Ans. 

    I am a dedicated and experienced facilitator with a passion for developing capabilities in individuals and teams.

    • Over 5 years of experience in facilitating workshops and training sessions

    • Skilled in designing and delivering engaging learning experiences

    • Strong ability to assess and address individual and team development needs

    • Passionate about helping others reach their full potential

    • Previous clients include Fortune 500 c

  • Answered by AI
  • Q2. Why you left your previous organisation?
  • Ans. 

    Seeking new challenges and growth opportunities.

    • Desire for career advancement

    • Looking for new challenges

    • Seeking better work-life balance

    • Relocation to a new city

    • Company restructuring or downsizing

  • Answered by AI
  • Q3. What is your career goal?
  • Ans. 

    My career goal is to become a skilled facilitator in capability development, helping individuals and teams reach their full potential.

    • Continue to enhance my facilitation skills through training and practice

    • Work on developing a deep understanding of capability development theories and best practices

    • Seek opportunities to lead workshops and training sessions to apply my skills in a practical setting

  • Answered by AI
Round 3 - HR 

(7 Questions)

  • Q1. Tell me about your self?
  • Ans. 

    I am a dedicated and experienced facilitator with a passion for developing capabilities in individuals and teams.

    • I have X years of experience in facilitating workshops and training sessions.

    • I specialize in areas such as leadership development, communication skills, and team building.

    • I am skilled in creating engaging and interactive learning experiences for participants.

    • I have a proven track record of helping individual...

  • Answered by AI
  • Q2. How Many Years of Experience Do You have?
  • Ans. 

    I have 8 years of experience in facilitation and capability development.

    • 8 years of experience in facilitating workshops and training sessions

    • Strong understanding of adult learning principles and instructional design

    • Experience in developing and implementing capability development programs

    • Proven track record of improving team performance through training initiatives

  • Answered by AI
  • Q3. Why you left your previous organisation?
  • Ans. 

    Seeking new challenges and growth opportunities.

    • Desire for career advancement

    • Looking for new challenges

    • Seeking better work-life balance

    • Relocation to a different city

    • Company restructuring or downsizing

  • Answered by AI
  • Q4. Since you have been for long time market, What kind of Challenges market is facing?
  • Ans. 

    The market is facing challenges such as rapid technological advancements, changing consumer preferences, intense competition, and economic uncertainties.

    • Rapid technological advancements leading to the need for constant innovation and adaptation

    • Changing consumer preferences requiring companies to stay agile and responsive

    • Intense competition from both traditional and new market players

    • Economic uncertainties such as fluct...

  • Answered by AI
  • Q5. What is the lat skill which you learn? and when?
  • Ans. 

    The latest skill I learned was project management, which I picked up last year.

    • Learned project management through online courses and practical experience

    • Implemented project management techniques in my work projects

    • Attended workshops and seminars to enhance my project management skills

  • Answered by AI
  • Q6. What are you looking for? What is your career goals?
  • Ans. 

    I am looking for opportunities to develop my facilitation skills and advance in my career. My goal is to become a highly effective facilitator and contribute to the growth of the organization.

    • Seeking opportunities for professional development in facilitation

    • Advancing in my career by honing my facilitation skills

    • Contributing to the growth and success of the organization

    • Becoming a highly effective facilitator

  • Answered by AI
  • Q7. In a class we will have quick learner and slow learner, How you will make them learn?
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-

I applied via Company Website

Round 1 - HR 

(2 Questions)

  • Q1. Worst HR HARSHIT
  • Ans. 

    The worst HR practice is harsh treatment of employees without empathy or understanding.

    • Harsh disciplinary actions without proper investigation or communication

    • Ignoring employee feedback or concerns

    • Micromanaging employees instead of trusting them to do their jobs

    • Creating a toxic work environment through favoritism or discrimination

    • Lack of support for employee well-being and mental health

    • Examples: firing an employee with...

  • Answered by AI
  • Q2. Hr Hatshit is a loundibaz

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst company have been working with them for more than a year and was never happy with the work environment and the amount of work pressure they put on agents to do sale never approve the leaves of the agents & get their life stuck in office never ever join firstsource COMCAST is the worst process of firstsource and they appoint on less salary saying you will get insensitive but they don’t give the insensitive amount and never give the OT, sack off / comp off money. Firstsource is ridiculous never ever think of joining firstsource

Advisory Services Partner Interview Questions asked at other Companies

Q1. Worst HR HARSHIT
View answer (1)

Firstsource Solutions interview questions for popular designations

 Customer Service Associate

 (24)

 Senior Associate

 (17)

 Senior Analyst

 (14)

 C.S.A

 (10)

 Customer Support Associate

 (10)

 Analyst

 (9)

 Senior CSA

 (9)

 Senior Customer Service Associate

 (9)

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Arithmetic Questions

Round 2 - Assignment 

Constructing and email to the client

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Prepared. Have enough knowledge to know how to write a basic email.

Chat and Email Support Executive Interview Questions asked at other Companies

Q1. What if customer says that the ordered material is not reached but the tracking shows the material is delivered. What has gone wrong.
View answer (5)

Get interview-ready with Top Firstsource Solutions Interview Questions

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Hobbies , project explanation
Round 2 - Aptitude Test 

Typing , computer knowledge

Round 3 - HR 

(2 Questions)

  • Q1. Why should hire you
  • Ans. 

    I am a dedicated and detail-oriented individual with strong communication skills and a proven track record of meeting deadlines.

    • I have a strong work ethic and am highly motivated to succeed in this role.

    • I have excellent communication skills, both written and verbal, which are essential for a non-voice process associate.

    • I am detail-oriented and have a proven track record of meeting deadlines and exceeding expectations i...

  • Answered by AI
  • Q2. How to manage stress
  • Ans. 

    Managing stress involves practicing self-care, setting boundaries, seeking support, and engaging in relaxation techniques.

    • Practice self-care by getting enough sleep, eating well, and exercising regularly.

    • Set boundaries by learning to say no, prioritizing tasks, and taking breaks when needed.

    • Seek support from friends, family, or a therapist to talk about your feelings and get advice.

    • Engage in relaxation techniques such ...

  • Answered by AI

Non Voice Process Associate Interview Questions asked at other Companies

Q1. Tell about Computer special keys and there functions
View answer (2)

Jobs at Firstsource Solutions

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Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(4 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving skills.

    • I have X years of experience in customer service roles

    • I am skilled in handling customer inquiries and resolving issues efficiently

    • I am a good listener and communicator, able to empathize with customers' needs

    • I am proficient in using CRM systems and other customer service tools

  • Answered by AI
  • Q2. Why did you join this company
  • Ans. 

    I joined this company because of its reputation for excellent customer service and opportunities for growth.

    • Reputation for excellent customer service

    • Opportunities for growth within the company

    • Alignment with company values and mission

    • Positive reviews from current and former employees

  • Answered by AI
  • Q3. Your slary expections
  • Q4. Why your are leaving your previous jobs
  • Ans. 

    Seeking new opportunities for growth and development

    • Looking for a new challenge

    • Seeking career advancement

    • Want to broaden my skill set

    • Company restructuring led to position elimination

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. About your self
  • Q2. Why you r joining this company
  • Ans. 

    I am joining this company because of its reputation for excellent customer service and opportunities for growth.

    • Reputation for excellent customer service

    • Opportunities for growth within the company

    • Excited about the company's products/services

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - My experience don't go there especially back office currently I am working in firstsources but team leader are very cheap they know how to talk with girl thery are harrasment for no reason I mentally tochering my tl i can't say name but ya he is a very old man in firstsources..so don't go there this is very cheap and salary growth no way nothing..just like very year 500-800 that's it.

Top Firstsource Solutions Customer Service Associate Interview Questions and Answers

Q1. Do you know the english well and have a skill of computer
View answer (1)

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (39)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Job description if previous role
Round 2 - Assignment 

Accent assessment & English grammar

Round 3 - Group Discussion 

Live chat or call discussion

Round 4 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Process related and job description

Senior Customer Service Associate Interview Questions asked at other Companies

Q1. Do you know numbers in Hindi?
View answer (2)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

I am 86% aptitude test.

Round 2 - Group Discussion 

I am 95% group discussion.

Round 3 - HR 

(2 Questions)

  • Q1. Where are you and Where do you live?
  • Q2. What is the place of the job?

Interview Preparation Tips

Interview preparation tips for other job seekers - Thank you.
God bless you all.

Junior Officer Interview Questions asked at other Companies

Q1. Process and equipments which i have used and worked on it,
View answer (7)

Interview Questions & Answers

user image Anonymous

posted on 16 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - Aptitude Test 

1.versent, basic aptitude and typing test

Interview Preparation Tips

Interview preparation tips for other job seekers - 1 . Introduce about yourself
2. Have an idea regarding different modifier, denial codes and denials
Contribute & help others!
anonymous
You can choose to be anonymous

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions interview?
Firstsource Solutions interview process usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Firstsource Solutions interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Service, Communication Skills, Non Voice Process, international bpo and International Voice Process.
What are the top questions asked in Firstsource Solutions interview?

Some of the top questions asked at the Firstsource Solutions interview -

  1. How do you create GQL server, directive in GQL, Fragments in GQL how do you wri...read more
  2. what are the elements of a sales write up and what part does storytelling play ...read more
  3. What are the contents in PDD and SDD that are relevant for RPA develope...read more
How long is the Firstsource Solutions interview process?

The duration of Firstsource Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.

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Firstsource Solutions Interview Process

based on 247 interviews

Interview experience

3.8
  
Good
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Firstsource Solutions Reviews and Ratings

based on 4.6k reviews

3.7/5

Rating in categories

3.5

Skill development

3.6

Work-life balance

3.3

Salary

3.5

Job security

3.5

Company culture

3.1

Promotions

3.5

Work satisfaction

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