Upload Button Icon Add office photos

Filter interviews by

Firstsource Solutions Customer Service Executive Interview Questions and Answers

Updated 15 Jun 2024

Firstsource Solutions Customer Service Executive Interview Experiences

6 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Referral and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Speak about yourself
  • Q2. Intention to take leave in the next 6 months
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Salary expectations with the company
  • Q2. As per company policy

Interview Preparation Tips

Interview preparation tips for other job seekers - tips are important , also its the best company i have ever worked for

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Apr 2022. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduce yourself. Are you open to night shifts?
Round 2 - Technical 

(1 Question)

  • Q1. Typing test for checking speed and accuracy
Round 3 - Group Discussion 

Individually speak on the given topic

Round 4 - One-on-one 

(1 Question)

  • Q1. Ops round: Salary expectations? What do you know about First Source
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self introduction
Round 2 - Aptitude Test 

Chat and vocabulary test

Firstsource Solutions interview questions for designations

 Senior Customer Service Executive

 (1)

 Customer Service Associate

 (24)

 Customer Service Advisor

 (2)

 Senior Customer Service Associate

 (9)

 Non Voice Customer Service Executive

 (2)

 Customer Executive

 (2)

 Customer Support Executive

 (7)

 Customer Care Executive

 (4)

I applied via Recruitment Consultant and was interviewed in Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. There were hr rounds with simple questions ops round same and the one which is challenging but will be cracked round was essay writing no gramatical errors no spelling mistakes and then typing test which i...

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be genuine while giving interview use simple english not try to overact it is very simple rounds are easy to crack interview pannel is great hr is best concentrate on essay writing round part

I applied via Recruitment Consultant and was interviewed before Nov 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About my self, banking questions like full form of IMPS, NEFT, ATM, difference between saving And current account, knowledge about online banking etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Show confident, speak fluently,

Customer Service Executive Jobs at Firstsource Solutions

View all

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-one 

(4 Questions)

  • Q1. What special attributes do you possess that make you a perfect fit for this role, considering that many individuals can perform car service?
  • Q2. What skills do you possess that are relevant to the execution of this role?
  • Q3. What attracted you to choose this company as your new employer?
  • Q4. What's your salary expectations
Round 2 - One-on-one 

(2 Questions)

  • Q1. Do you have experience
  • Q2. Are you dedicated to this role
Round 3 - Group Discussion 

Integrity and honesty

Interview Preparation Tips

Interview preparation tips for other job seekers - You must be confident and well-prepared with relevant job knowledge.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Basic introduction
  • Q2. About experience
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic introduction and experiences
Round 3 - One-on-one 

(1 Question)

  • Q1. Basic introduction and experience
Round 4 - Versant  round 

(1 Question)

  • Q1. Basic Aptitude test reasoning maths ,basic english grammer voice speaking and pronounciation and English typing and mail writing

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic Genrally asked interview question Specially your intro and experiences, your family background
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your favorite season and why?
  • Ans. 

    My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.

    • I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.

    • The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.

    • Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.

    • I enjoy the festive...

  • Answered by AI
  • Q2. Which movie is your favorite and why
  • Ans. 

    My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.

    • The Shawshank Redemption is a classic film directed by Frank Darabont.

    • The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

    • The film explores themes of friendship, h...

  • Answered by AI
Round 2 - Assignment 

It was a typing test on a computer

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Aug 2024.

Round 1 - HR 

(1 Question)

  • Q1. Basic introduction
Round 2 - Aptitude Test 

Verbal basic questions quant eng lr

Round 3 - Technical 

(2 Questions)

  • Q1. Why do you want to do this job
  • Ans. 

    I am passionate about helping customers and providing excellent service.

    • I enjoy interacting with people and solving problems

    • I have strong communication skills and empathy

    • I thrive in fast-paced environments and enjoy multitasking

    • I have previous experience in customer service roles, such as working in retail or hospitality

  • Answered by AI
  • Q2. Because I want to developmy communicationand i want experience beforedoing mba

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic English required to crack interview maintain score in aptitude test

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Customer Service Executive interview?
Firstsource Solutions interview process usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process are HR, Resume Shortlist and Technical.
How to prepare for Firstsource Solutions Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Service, Communication Skills, international bpo, Non Voice Process and voice process.
What are the top questions asked in Firstsource Solutions Customer Service Executive interview?

Some of the top questions asked at the Firstsource Solutions Customer Service Executive interview -

  1. About my self, banking questions like full form of IMPS, NEFT, ATM, difference ...read more
  2. Typing test for checking speed and accur...read more
  3. as per company pol...read more

Tell us how to improve this page.

Firstsource Solutions Customer Service Executive Interview Process

based on 8 interviews

2 Interview rounds

  • HR Round
  • Aptitude Test Round
View more
Firstsource Solutions Customer Service Executive Salary
based on 417 salaries
₹1.1 L/yr - ₹7 L/yr
At par with the average Customer Service Executive Salary in India
View more details

Firstsource Solutions Customer Service Executive Reviews and Ratings

based on 150 reviews

3.6/5

Rating in categories

3.3

Skill development

3.5

Work-life balance

3.4

Salary

3.6

Job security

3.6

Company culture

3.1

Promotions

3.4

Work satisfaction

Explore 150 Reviews and Ratings
Customer Service Executive

Mumbai Suburban

0-5 Yrs

₹ 1-3 LPA

Customer Service Executive

Mumbai Suburban

0-5 Yrs

₹ 1-3 LPA

Customer Service Executive

Mumbai Suburban

0-3 Yrs

₹ 1-3 LPA

Explore more jobs
Senior Analyst
2.2k salaries
unlock blur

₹2 L/yr - ₹7.3 L/yr

Analyst
1.7k salaries
unlock blur

₹1.9 L/yr - ₹6 L/yr

Customer Service Associate
1.1k salaries
unlock blur

₹0.8 L/yr - ₹5 L/yr

Associate
1k salaries
unlock blur

₹1.5 L/yr - ₹5.2 L/yr

Senior Customer Service Associate
952 salaries
unlock blur

₹1 L/yr - ₹5.6 L/yr

Explore more salaries
Compare Firstsource Solutions with

Infosys

3.7
Compare

Wipro

3.7
Compare

TCS

3.7
Compare

HCLTech

3.5
Compare
Did you find this page helpful?
Yes No
write
Share an Interview