AmbitionBox
Search
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Filter interviews by
Firstsource Solutions Customer Service Executive Interview Questions and Answers
Updated
17 Mar 2025
Firstsource Solutions Customer Service Executive Interview Experiences
7 interviews found
Interview experience
Good
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected
- Q1. How do you handle irate customers?
- Q2. What are refund and credit differentiate?
Add your answer
Add your answer
Interview experience
Good
Difficulty level
-
Process Duration
-
Result
-
I applied via Referral and was interviewed in Dec 2023. There was 1 interview round.
Round 1 - HR
(2 Questions)
- Q1. Speak about yourself
- Q2. Intention to take leave in the next 6 months
Add your answer
Add your answer
asked in
Eternal Limited
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in
Eternal Limited
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in
Muthoot Fincorp
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in
Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR
(2 Questions)
- Q1. Salary expectations with the company
- Q2. As per company policy
Add your answer
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - tips are important , also its the best company i have ever worked for
Interview experience
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected
I applied via Approached by Company and was interviewed before Apr 2022. There were 5 interview rounds.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR
(1 Question)
- Q1. Introduce yourself. Are you open to night shifts?
Add your answer
Round 3 - Technical
(1 Question)
- Q1. Typing test for checking speed and accuracy
Add your answer
Round 4 - Group Discussion
Individually speak on the given topic
Round 5 - One-on-one
(1 Question)
- Q1. Ops round: Salary expectations? What do you know about First Source
Add your answer
Firstsource Solutions interview questions for designations
Nandini K. N
Interview experience
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before Feb 2023. There were 2 interview rounds.
Round 1 - HR
(1 Question)
- Q1. Self introduction
Add your answer
Round 2 - Aptitude Test
Chat and vocabulary test
I applied via Recruitment Consultant and was interviewed in Jul 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. There were hr rounds with simple questions ops round same and the one which is challenging but will be cracked round was essay writing no gramatical errors no spelling mistakes and then typing test which i...
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Please be genuine while giving interview use simple english not try to overact it is very simple rounds are easy to crack interview pannel is great hr is best concentrate on essay writing round part
Customer Service Executive Jobs at Firstsource Solutions
I applied via Recruitment Consultant and was interviewed before Nov 2019. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. About my self, banking questions like full form of IMPS, NEFT, ATM, difference between saving And current account, knowledge about online banking etc
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Show confident, speak fluently,
Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 29 Apr 2021
Interview Questionnaire
1 Question
- Q1. See the company is good but management is worst there so be prepared especially the Hrs will torture u daily do this do that else leave the job simple they dont care if u r in need of jib or not but their ...
Add your answer
Customer Service Executive Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 23 May 2022
I applied via Walk-in and was interviewed before May 2021. There were 2 interview rounds.
Round 1 - HR
(1 Question)
- Q1. Tell me about yourself?
Add your answer
Round 2 - One-on-one
(1 Question)
- Q1. Why do you want to work with us?
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident with your CV. Whatever you have mentioned in your CV they will ask accordingly.
Customer Service Executive Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 13 Oct 2020
I applied via Walk-in and was interviewed before Oct 2019. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Introduce yourself??
- Q2. Why should we hire you??
- Q3. Why do u left your studies??
Add your answer
Add your answer
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - While giving interview you should have some confidence on your own. Interviewer find that spark on you, that how in difficult situations you can handle a problem... so carry that confidence with you and the introduction part make it as simple as possible like abt ur family, ur studies, ur hobbies and abt ur achievements..
Firstsource Solutions Interview FAQs
How many rounds are there in Firstsource Solutions Customer Service Executive interview?
Firstsource Solutions interview process usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process are HR, Resume Shortlist and Technical.
How to prepare for Firstsource Solutions Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Service, Communication Skills, international bpo, International Voice Process and Non Voice Process.
What are the top questions asked in Firstsource Solutions Customer Service Executive interview?
Tell us how to improve this page.
Firstsource Solutions Interviews By Designations
- Firstsource Solutions Customer Service Associate Interview Questions
- Firstsource Solutions Senior Associate Interview Questions
- Firstsource Solutions Senior Analyst Interview Questions
- Firstsource Solutions Customer Support Associate Interview Questions
- Firstsource Solutions C.S.A Interview Questions
- Firstsource Solutions Senior Customer Service Associate Interview Questions
- Firstsource Solutions Analyst Interview Questions
- Firstsource Solutions Senior CSA Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Care Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Support Executive Interview Questions
- Customer Support Associate Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Engineer- Customer Support Interview Questions
- Customer Executive Interview Questions
- Customer Service Representative Interview Questions
- Show more
Firstsource Solutions Customer Service Executive Interview Process
based on 9 interviews
2 Interview rounds
- HR Round
- Aptitude Test Round
View more
Customer Service Executive Interview Questions from Similar Companies
Fast track your campus placements
At par with the average Customer Service Executive Salary in India
View more details
Firstsource Solutions Customer Service Executive Reviews and Ratings
based on 155 reviews
Rating in categories
|
Senior Analyst
2.2k
salaries
|  ₹2 L/yr - ₹7.7 L/yr |
|
Analyst
1.7k
salaries
| ₹1.9 L/yr - ₹6 L/yr |
|
Customer Service Associate
1.1k
salaries
| ₹0.9 L/yr - ₹5 L/yr |
|
Associate
1.1k
salaries
| ₹1.5 L/yr - ₹5.2 L/yr |
|
Senior Associate
982
salaries
| ₹1 L/yr - ₹7.7 L/yr |
Compare Firstsource Solutions with
Teleperformance
Compare
Concentrix Corporation
Compare
iEnergizer
Compare
WNS
Compare
Popular Calculators
Did you find this page helpful?
Yes No
- Home >
- Interviews >
- Firstsource Solutions Interview Questions >
- Firstsource Solutions Customer Service Executive Interview Questions
Share an Interview