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Firstsource Solutions

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3.6

based on 4.7k Reviews

Video summary

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Firstsource Solutions Customer Service Executive Reviews

Updated 18 Mar, 2025

Overall Rating

3.6/5

based on 153 reviews

Rating distribution

66 (43.1%)

47 (30.7%)

17 (11.1%)

7 (4.6%)

16 (10.5%)

Category Ratings

3.5

Company culture

3.5

Job security

3.4

Work-life balance

3.3

Salary

3.3

Work satisfaction

3.2

Skill development

3.0

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

51% employees reported

Flexible timing

65% employees reported

No travel

62% employees reported

View more detailed insights

Gender based rating

3.7

Rated by Women

55 reviews

3.4

Rated by Men

85 reviews

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Top trending discussions

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Interview Tips & Stories

2w (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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Customer Service Executive Jobs at Firstsource Solutions

View all

Customer Service Executive

Mumbai Suburban

1-5 Yrs

₹ 1.25-3.5 LPA

Customer Service Executive

Mumbai Suburban, Goregaon

0-1 Yrs

₹ 1.25-2.5 LPA

People also ask about Firstsource Solutions's Customer Service Executives

Is Firstsource Solutions a good place to work for Customer Service Executives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 153 employee reviews, it's clear that most customer service executives have an average experience working at Firstsource Solutions. Company culture holds the highest rating at 3.5, while career growth is rated the lowest amongst all factors at 3.0. Read reviews about company culture and on AmbitionBox.

Does Firstsource Solutions pay their Customer Service Executives well?

According to AmbitionBox reviews, Firstsource Solutions customer service executives rate their salary and benefits at 3.3 out of 5, based on 153 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Firstsource Solutions's customer service executives salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions for customer service executives, click here .

How is the work culture at Firstsource Solutions for Customer Service Executives?

Work culture at Firstsource Solutions for customer service executives is rated 3.5 out of 5 by 153 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Firstsource Solutions for customer service executives, click here .

How is the job security at Firstsource Solutions for Customer Service Executives?

Based on 153 reviews on AmbitionBox, Firstsource Solutions's customer service executives rate job security at 3.5 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Firstsource Solutions. To read reviews about job security at Firstsource Solutions for customer service executives, click here .

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Firstsource Solutions Reviews by Designations

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AmbitionBox has 153 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ...Read more