5 Firstsource Solutions Chat Support Executive Interview Questions & Answers | Complete Prep Guide 2025

Firstsource Solutions Chat Support Executive Interview Experiences

2 interviews found

Chat Support Executive Interview Questions & Answers

Anonymous

posted on 19 Oct 2024

Interview experience

Bad

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(2 Questions)

Q1. About previous company

Add your answer

Q2. How much package that I am expecting

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Thank you for wasting my entire day for the interview. This company make me wait for almost 10 hours in the office for 3 rounds of interview and they said I got selected and even discussed about the job role and about package as well I accepted every norm of the company but at the end after manager round which I performed well they said I can leave for the day coz I am not selected this is ridiculous and if any candidate who is attending a walk in please carry food and power banks for you mobiles it is must

Chat Support Executive Interview Questions & Answers

Anonymous

posted on 1 Sep 2024

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - Technical

(1 Question)

Q1. You will need to type on mobile to resolve customer issues while trying to pitch a product.

Add your answer

Round 2 - One-on-one

(2 Questions)

Q1. Tell me about yourself?

Ans.

Experienced chat support executive with strong communication skills and problem-solving abilities.

Over 5 years of experience in providing chat support for various products and services
Proficient in using chat support software and CRM systems
Excellent written communication skills with a focus on customer satisfaction
Ability to multitask and prioritize customer inquiries effectively
Proven track record of resolving custom

Answered by AI

Add your answer

Q2. Sell me a laptop

Ans.

Our laptop offers powerful performance, sleek design, and long battery life for all your computing needs.

High-performance processor for fast multitasking
Sleek and lightweight design for portability
Long-lasting battery for all-day use
High-resolution display for crisp visuals
Ample storage space for all your files and applications

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just ask about the customer needs and wants about the product and how you can either upgrade if they have a similar product or provide them various offers that can change their mind to buy the products by providing them the answer to why the product is needed.

Top trending discussions

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Interview Tips & Stories

I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

HCLTech

Anonymous

posted on 15 Nov 2022

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. What's your salary expectations

Add your answer

Q2. What's your strength and weakness

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

Customer Care Executive Interview Questions & Answers

Accenture

Anonymous

posted on 16 Oct 2021

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. Self introduction about the process

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be careful with with interview

Customer Service Executive Interview Questions & Answers

Infosys

Anonymous

posted on 5 Jul 2021

Interview Questionnaire

1 Question

Q1. How can i get HR contact for interview

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need HR contact number

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 26 Feb 2021

Interview Questionnaire

1 Question

Q1. What is wipro

Add your answer

Customer Care Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 27 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(3 Questions)

Q1. Tell me about yourself.

View 1 more answer

Q2. What is your family background?

Add your answer

Q3. Share details of your previous job.

Add your answer

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:

Customer Service

Interview preparation tips for other job seekers - Keep calm while nervousness faced during the interview. It will be fine if you comfortable in English or Hindi any language you can in talk while interview because they want to see our communication skill are good or not so be prepared.

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 21 Mar 2021

I applied via Referral and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire

1 Question

Q1. Intro, strength and weakness with example, about studies , about hobbies with tricky questions, to sign a contract.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Selection process of Wipro is too good,
my advice is don't lie during interview, everything will be fine.

Customer Service Executive Interview Questions & Answers

TCS

Anonymous

posted on 26 Jan 2020

I applied via Walk-in and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire

8 Questions

Q1. Tell me something about yourself.

View 6 more answers

Q2. Regarding previous Organization.

Add your answer

Q3. Why did you left previous Organization.

Add your answer

Q4. What was your role in previous Organization.

Add your answer

Q5. Detail Explanation regarding previous Organization Process.

Ans.

Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.

Conducted a thorough analysis of existing processes and identified areas for improvement
Developed and implemented a new system for tracking and resolving customer issues
Trained customer service team on new process and provided ongoing support
Monitored and evaluated the effectiveness of the new process through regular feedback and data a...

Answered by AI

View 1 more answer

Q6. Regarding Hobby

Add your answer

Q7. Job stability

Add your answer

Q8. And what you think about TCS.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Confidante and Answer those.
Don't get scared, it's just a basics questions.

Customer Care Executive Interview Questions & Answers

Accenture

Anonymous

posted on 13 Mar 2022

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test

Typing test

Round 2 - HR

(2 Questions)

Q1. What is your family background?

Add your answer

Q2. Tell me about yourself.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be prepared for more thing's

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Chat Support Executive interview?

Firstsource Solutions interview process usually has 1-2 rounds. The most common rounds in the Firstsource Solutions interview process are One-on-one Round and Technical.

How to prepare for Firstsource Solutions Chat Support Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Communication Skills, bpo, Non Voice Process, bpo non voice and international process.

What are the top questions asked in Firstsource Solutions Chat Support Executive interview?

Some of the top questions asked at the Firstsource Solutions Chat Support Executive interview -

Sell me a lap...read more
You will need to type on mobile to resolve customer issues while trying to pitc...read more
how much package that I am expect...read more

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Firstsource Solutions Chat Support Executive Salary

based on 19 salaries

₹2 L/yr - ₹3.6 L/yr

At par with the average Chat Support Executive Salary in India

View more details

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