Firstsource Solutions Chat Support Executive Interview Questions and Answers

It consists of questions related to non verbal logical reasoning, English and basic computer questions.

Q1. Recruiter asks to give introduction and ask general questions related to your profile. After that ask about bpo.
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Q2. Introduce yourself?
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Q3. What you want to join bpo?
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Q4. Tell me about your previous experience?
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Q1. They asked to give typing test?
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Q1. First round was assesment
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Q2. Communication (chat)
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The question given by them are very interesting. And HR department is pretty awesome.

Q1. Waiting for operational round
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Q1. Say 4 to 5 lines on music ?
Ans. 
Music is a universal language that evokes emotions and connects people through rhythm, melody, and lyrics.
• Music has the power to uplift moods and evoke strong emotions.

• It can serve as a form of self-expression and a way to communicate feelings.

• Different genres of music cater to diverse tastes and preferences.

• Music can bring people together, create memories, and inspire creativity.

• Examples: Classical music, rock, pop, j
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Q1. What you think about women safety in india?
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Women safety in India is a complex issue with various challenges and concerns.
• Women safety in India is a matter of serious concern.

• There are several factors contributing to the lack of safety for women in India, including cultural norms, gender inequality, and inadequate law enforcement.

• Instances of violence against women, such as rape, domestic violence, and harassment, are prevalent.

• Women often face challenges in acc...read more
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Q1. Self introduction work experience
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Q1. How I will manage my job and study.
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Q2. Why I left my previous organization?
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Q3. What are my hobbies?
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Q4. When I Travelled last time?
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Q1. Previous experience related
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Q2. What was the roll
Ans. 
The role of a Chat Support Executive involves providing assistance and resolving customer queries through online chat platforms.
• Providing timely and accurate responses to customer inquiries

• Resolving customer complaints and issues

• Offering product or service information

• Maintaining a positive and professional attitude

• Escalating complex issues to higher levels of support
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Q1. Self introduction
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Q1. About experience and confidence
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Q1. About Yesterday routine
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Q2. About introduction of yourself
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Q3. Your most memorable day or about home city
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Mac test and knowledge test and voice test

Q1. Manager round about you
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• Basic MCAT test includes normal english and logical questions.
• Versant will be conducted after the MCAT they'll just check your typing speed and grammer.

Q1. • Manage round face-face on video call • Self introduction • Past experience + Future goals?
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Q2. • Why Concentrix? • Confidence is the key!
Ans. 
Concentrix is the ideal choice for me because of its strong reputation, career growth opportunities, and commitment to customer satisfaction.
• Concentrix has a solid reputation in the industry for providing excellent customer support services.

• The company offers numerous career growth opportunities, allowing me to advance and develop my skills.

• Concentrix prioritizes customer satisfaction, which aligns with my belief in de...read more
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