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Firstsource Solutions Chat Support Executive Interview Questions and Answers

Updated 19 Oct 2024

Firstsource Solutions Chat Support Executive Interview Experiences

2 interviews found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About previous company
  • Q2. How much package that I am expecting

Interview Preparation Tips

Interview preparation tips for other job seekers - Thank you for wasting my entire day for the interview. This company make me wait for almost 10 hours in the office for 3 rounds of interview and they said I got selected and even discussed about the job role and about package as well I accepted every norm of the company but at the end after manager round which I performed well they said I can leave for the day coz I am not selected this is ridiculous and if any candidate who is attending a walk in please carry food and power banks for you mobiles it is must
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. You will need to type on mobile to resolve customer issues while trying to pitch a product.
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    Experienced chat support executive with strong communication skills and problem-solving abilities.

    • Over 5 years of experience in providing chat support for various products and services

    • Proficient in using chat support software and CRM systems

    • Excellent written communication skills with a focus on customer satisfaction

    • Ability to multitask and prioritize customer inquiries effectively

    • Proven track record of resolving custom

  • Answered by AI
  • Q2. Sell me a laptop
  • Ans. 

    Our laptop offers powerful performance, sleek design, and long battery life for all your computing needs.

    • High-performance processor for fast multitasking

    • Sleek and lightweight design for portability

    • Long-lasting battery for all-day use

    • High-resolution display for crisp visuals

    • Ample storage space for all your files and applications

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just ask about the customer needs and wants about the product and how you can either upgrade if they have a similar product or provide them various offers that can change their mind to buy the products by providing them the answer to why the product is needed.

Chat Support Executive Interview Questions Asked at Other Companies

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Q1. What important things should be followed when you are in conversa ... read more
asked in BigBasket
Q2. How will you write an email to customer regarding order delivery ... read more
asked in Swiggy
Q3. Why English should be business language?
Q4. What will you do if the company will get high customer flow
asked in Jio
Q5. What do you mean by customer service representative?

Interview questions from similar companies

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
  • Q2. What's your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction about the process

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be careful with with interview

Interview Questionnaire 

1 Question

  • Q1. How can i get HR contact for interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Need HR contact number

Interview Questionnaire 

1 Question

  • Q1. What is wipro

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. What is your family background?
  • Q3. Share details of your previous job.

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - Keep calm while nervousness faced during the interview. It will be fine if you comfortable in English or Hindi any language you can in talk while interview because they want to see our communication skill are good or not so be prepared.

I applied via Referral and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, strength and weakness with example, about studies , about hobbies with tricky questions, to sign a contract.

Interview Preparation Tips

Interview preparation tips for other job seekers - Selection process of Wipro is too good,
my advice is don't lie during interview, everything will be fine.

I applied via Walk-in and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire 

8 Questions

  • Q1. Tell me something about yourself.
  • Q2. Regarding previous Organization.
  • Q3. Why did you left previous Organization.
  • Q4. What was your role in previous Organization.
  • Q5. Detail Explanation regarding previous Organization Process.
  • Ans. 

    Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.

    • Conducted a thorough analysis of existing processes and identified areas for improvement

    • Developed and implemented a new system for tracking and resolving customer issues

    • Trained customer service team on new process and provided ongoing support

    • Monitored and evaluated the effectiveness of the new process through regular feedback and data a...

  • Answered by AI
  • Q6. Regarding Hobby
  • Q7. Job stability
  • Q8. And what you think about TCS.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Confidante and Answer those.
Don't get scared, it's just a basics questions.

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Typing test

Round 2 - HR 

(2 Questions)

  • Q1. What is your family background?
  • Q2. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be prepared for more thing's
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Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Chat Support Executive interview?
Firstsource Solutions interview process usually has 1-2 rounds. The most common rounds in the Firstsource Solutions interview process are One-on-one Round and Technical.
How to prepare for Firstsource Solutions Chat Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Communication Skills, bpo, Non Voice Process, bpo non voice and international process.
What are the top questions asked in Firstsource Solutions Chat Support Executive interview?

Some of the top questions asked at the Firstsource Solutions Chat Support Executive interview -

  1. Sell me a lap...read more
  2. You will need to type on mobile to resolve customer issues while trying to pitc...read more
  3. how much package that I am expect...read more

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Firstsource Solutions Chat Support Executive Interview Process

based on 2 interviews

Interview experience

2.5
  
Poor
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Firstsource Solutions Chat Support Executive Salary
based on 19 salaries
₹2 L/yr - ₹3.6 L/yr
At par with the average Chat Support Executive Salary in India
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