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Firstsource Solutions

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3.6

based on 4.7k Reviews

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Firstsource Solutions Chat Support Executive Interview Questions and Answers

Updated 19 Oct 2024

Firstsource Solutions Chat Support Executive Interview Experiences

2 interviews found

Chat Support Executive Interview Questions & Answers

user image Anonymous

posted on 19 Oct 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About previous company
    • Add your answer
  • Q2. How much package that I am expecting
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Thank you for wasting my entire day for the interview. This company make me wait for almost 10 hours in the office for 3 rounds of interview and they said I got selected and even discussed about the job role and about package as well I accepted every norm of the company but at the end after manager round which I performed well they said I can leave for the day coz I am not selected this is ridiculous and if any candidate who is attending a walk in please carry food and power banks for you mobiles it is must

Chat Support Executive Interview Questions & Answers

user image Anonymous

posted on 1 Sep 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. You will need to type on mobile to resolve customer issues while trying to pitch a product.
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    Experienced chat support executive with strong communication skills and problem-solving abilities.

    • Over 5 years of experience in providing chat support for various products and services

    • Proficient in using chat support software and CRM systems

    • Excellent written communication skills with a focus on customer satisfaction

    • Ability to multitask and prioritize customer inquiries effectively

    • Proven track record of resolving custom

    • Answered by AI
    Add your answer
  • Q2. Sell me a laptop
  • Ans. 

    Our laptop offers powerful performance, sleek design, and long battery life for all your computing needs.

    • High-performance processor for fast multitasking

    • Sleek and lightweight design for portability

    • Long-lasting battery for all-day use

    • High-resolution display for crisp visuals

    • Ample storage space for all your files and applications

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just ask about the customer needs and wants about the product and how you can either upgrade if they have a similar product or provide them various offers that can change their mind to buy the products by providing them the answer to why the product is needed.

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Chat Support Executive Jobs at Firstsource Solutions

View all

Top trending discussions

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Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
Got a question about Firstsource Solutions?
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Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

HGS user image Anonymous

posted on 29 Aug 2020

Interview Questionnaire 

3 Questions

  • Q1. Tell something about yourself?
    • Add your answer
  • Q2. Your achievements that is relavent with the job role.
    • Add your answer
  • Q3. Why should we hire you?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident. that's it

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 28 Aug 2021

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How you handle a angry customer
  • Ans. 

    I remain calm, listen to their concerns, apologize for the inconvenience, and offer a solution.

    • Remain calm and composed

    • Listen actively to their concerns

    • Apologize for the inconvenience caused

    • Offer a solution to resolve the issue

    • Ensure customer satisfaction

    • Follow up to ensure the issue is resolved

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Bee confident
Prepare well
Honesty answer only

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 21 May 2021

Interview Questionnaire 

1 Question

  • Q1. Customer care executive
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 1 Aug 2021

I applied via Naukri.com and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Are you comfortable with night shift?
    • Add your answer
  • Q2. Why do you want to join bpo?
    • Add your answer
  • Q3. Are you okay with rotainal shift and rotational off?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and you are good to go....

Customer Care Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 31 Jan 2022

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
  • Ans. 

    I prioritize the queries based on urgency and importance, and handle them one at a time.

    • Assess the urgency and importance of each query

    • Address the more urgent and important query first

    • Communicate with the customer about the situation and provide an estimated time for addressing the second query

    • Ensure that both queries are resolved satisfactorily

    • Answered by AI
    View 8 more answers
  • Q2. When you are on call with a customer, what are the main things which you should keep in mind?
  • Ans. The things which we should keep in our mind are 1. That you should be very polite with the customer. 2 Don't give rude answers. 3. Be attentive on the call and listen to whatever the customer is talking about.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - While giving interview don't hesitate to talk. I know some people are nervous while it's a normal video conference too. But don't worry about that. Be confident that you can crack the interview.

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 11 Oct 2020

I applied via Recruitment Consultant and was interviewed before Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to join this company?
    • Add your answer
  • Q2. Tell me about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepared completely from dressing sense to documents.
You should know that you facing an unknown person so don't hesitate .
Confidence is the key of success.
Most important thing is interviewer see in your personality how do you handle failure in your life

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image

posted on 1 Oct 2022

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude test which you have to give in app it's easy just need good command on English

Round 2 - HR 

(1 Question)

  • Q1. They will tell you too go through your whole resume will ask some family questions
    • Add your answer
Round 3 - Vna 

(1 Question)

  • Q1. Vna round would be voice and accent round
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do your best nothing else be calm and cool don't hesitate

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 25 Aug 2022

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Computer based aptitude and typing assignment

Round 3 - One-on-one 

(1 Question)

  • Q1. Operations round- asked about self and discussion on past experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Can do attitude with confidence and good communication skills
More about working at Firstsource Solutions

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Chat Support Executive interview?
Firstsource Solutions interview process usually has 1-2 rounds. The most common rounds in the Firstsource Solutions interview process are One-on-one Round and Technical.
How to prepare for Firstsource Solutions Chat Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Communication Skills, bpo, Non Voice Process, bpo non voice and international process.
What are the top questions asked in Firstsource Solutions Chat Support Executive interview?

Some of the top questions asked at the Firstsource Solutions Chat Support Executive interview -

  1. Sell me a lap...read more
  2. You will need to type on mobile to resolve customer issues while trying to pitc...read more
  3. how much package that I am expect...read more

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Firstsource Solutions Chat Support Executive Interview Process

based on 2 interviews

Interview experience

2.5
  
Poor
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Firstsource Solutions Chat Support Executive Salary
based on 20 salaries
₹2 L/yr - ₹6.6 L/yr
At par with the average Chat Support Executive Salary in India
View more details

Firstsource Solutions Chat Support Executive Reviews and Ratings

based on 1 review

1.0/5

Rating in categories

2.0

Skill development

1.0

Work-life balance

1.0

Salary

1.0

Job security

1.0

Company culture

1.0

Promotions

1.0

Work satisfaction

Explore 1 Review and Rating
Chat Support Executive Jobs at Firstsource Solutions
Hiring For Chat support Executive

Bangalore / Bengaluru

1-5 Yrs

₹ 2.75-3.75 LPA

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