Firstsource Solutions Senior Quality Analyst Interview Questions and Answers

Q1. Payment posting and CBR Process, Denial codes.
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Q2. Role of Quality Analyst
Ans. 
Quality Analyst ensures products meet standards by testing, analyzing, and identifying defects.
• Conducting tests to identify defects in products

• Analyzing test results and providing feedback to developers

• Creating and implementing quality assurance processes

• Collaborating with cross-functional teams to improve product quality

• Documenting and reporting issues for resolution
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Q1. Skills and Strength Ms Excel and preparing quality reports weekly and monthly.
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Q1. Salary Package 6.5
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Q1. Multiple rounds of interview from HR/Quality heads/AM & final round with client so questions were related to Quality roles and responsibilities along with knowledge test related to Quality Domine so it was...read more
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Q2. Quality tools & role in previous company
Ans. 
In my previous company, quality tools played a crucial role in ensuring the delivery of high-quality products.
• Implemented various quality tools such as Six Sigma, Lean, and Root Cause Analysis to identify and resolve quality issues.

• Used statistical process control (SPC) techniques to monitor and improve process performance.

• Utilized defect tracking tools like JIRA to track and manage quality issues throughout the develo...read more
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Q1. About your past experience
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Q1. Technical round
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Q2. About your job role
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Q1. Introduction about yourself
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Online test related to English speaking, Reading, Listening and Storytelling.

Q1. Self introduction and general conversation about work experience and salary expectations.
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English language, comprehension

Q1. There was a versant round for active listening, speaking and reading. They check how fluent you are and have active listening skills.
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Q2. They will give you a paragraph to read to check your pronunciation
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Q3. They will give a topic to speak on.
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Q1. About the role, project you are interviewing for.
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Q1. WHAT ARE THE SEVEN QC TOOLS AND HOW YOU HAVE USED IT.
Ans. 
The seven QC tools are basic tools for process improvement. They are: Check Sheet, Control Chart, Histogram, Pareto Chart, Scatter Diagram, Stratification, and Fishbone Diagram.
• Check Sheet: Used to collect and organize data.

• Control Chart: Used to monitor and control a process over time.

• Histogram: Used to show the distribution of data.

• Pareto Chart: Used to identify the most frequent problems or causes.

• Scatter Diagram: U...read more
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Q1. What is the minimum number of audits you do per day?
Ans. 
The minimum number of audits I do per day depends on the scope and complexity of the project.
• The number of audits per day varies depending on the project requirements.

• I prioritize quality over quantity, so I focus on conducting thorough audits.

• I ensure that all necessary audits are completed within the given timeframe.

• I maintain accurate records of all audits conducted.

• I continuously evaluate and improve the audit proc
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