Firstsource Solutions Senior Quality Analyst Interview Questions and Answers

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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Why should we hire you?
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Q4. What are your strengths and weaknesses?
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Q5. Where do you see yourself in 5 years?
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Q6. Tell me about yourself.
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Q1. Which anti virous we use ?
Ans. 
We use multiple antivirus software depending on the specific needs and requirements.
• We have a combination of commercial antivirus software like Norton and McAfee.

• We also utilize open-source antivirus solutions like ClamAV.

• In addition, we have developed our own proprietary antivirus software tailored to our organization's needs.

• The choice of antivirus software depends on factors such as effectiveness, compatibility, and...read more
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Q1. Python basic questions
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Q2. Rasa chatbot development explain
Ans. 
Rasa is an open-source framework for building chatbots and virtual assistants.
• Rasa uses natural language processing (NLP) and machine learning to understand and respond to user inputs.

• It allows for customizable dialogue management and integrates with various channels such as Facebook Messenger and Slack.

• Rasa also provides tools for training and evaluating chatbots.

• Example use cases include customer service, scheduling
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Q1. Multiple rounds of interview from HR/Quality heads/AM & final round with client so questions were related to Quality roles and responsibilities along with knowledge test related to Quality Domine so it was...read more
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Q2. Quality tools & role in previous company
Ans. 
In my previous company, quality tools played a crucial role in ensuring the delivery of high-quality products.
• Implemented various quality tools such as Six Sigma, Lean, and Root Cause Analysis to identify and resolve quality issues.

• Used statistical process control (SPC) techniques to monitor and improve process performance.

• Utilized defect tracking tools like JIRA to track and manage quality issues throughout the develo...read more
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Q1. WHAT ARE THE SEVEN QC TOOLS AND HOW YOU HAVE USED IT.
Ans. 
The seven QC tools are basic tools for process improvement. They are: Check Sheet, Control Chart, Histogram, Pareto Chart, Scatter Diagram, Stratification, and Fishbone Diagram.
• Check Sheet: Used to collect and organize data.

• Control Chart: Used to monitor and control a process over time.

• Histogram: Used to show the distribution of data.

• Pareto Chart: Used to identify the most frequent problems or causes.

• Scatter Diagram: U...read more
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Q1. What is the minimum number of audits you do per day?
Ans. 
The minimum number of audits I do per day depends on the scope and complexity of the project.
• The number of audits per day varies depending on the project requirements.

• I prioritize quality over quantity, so I focus on conducting thorough audits.

• I ensure that all necessary audits are completed within the given timeframe.

• I maintain accurate records of all audits conducted.

• I continuously evaluate and improve the audit proc
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Q1. Payment posting and CBR Process, Denial codes.
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Q2. Role of Quality Analyst
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Quality Analyst ensures products meet standards by testing, analyzing, and identifying defects.
• Conducting tests to identify defects in products

• Analyzing test results and providing feedback to developers

• Creating and implementing quality assurance processes

• Collaborating with cross-functional teams to improve product quality

• Documenting and reporting issues for resolution
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Q1. Skills and Strength Ms Excel and preparing quality reports weekly and monthly.
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Q1. Salary Package 6.5
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Q1. Question about Package and Personal Details
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Q2. Question about Personal details
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