Teleperformance Technical Advisor Interview Questions and Answers

Reading and english test

Typing test with 3 questions

Q1. About the yourself, and about different scenarios to be faced during customer interaction.
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There was one Amcat and one Versant test before the ops round. The Amcat round was for 30 min and Versant for around 40 min.

Q1. Tell me where you are from and your family
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Q2. Tell me about your work experience.
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Q3. Technical questions about modem, router
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Q1. Can you tell me about yourself?
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Q2. What is your total work experience?
Ans. 
I have 10 years of work experience in the technical field.
• 10 years of experience in technical roles

• Proficient in various technical skills and tools

• Managed projects and teams successfully

• Strong problem-solving and analytical skills
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Writing and grammar test, etc.

Q1. What is Dora process
Ans. 
The DORA process is a framework for improving research assessment practices.
• DORA stands for Declaration on Research Assessment.

• It aims to promote the use of more meaningful indicators of research quality and impact.

• Encourages institutions and funders to assess research based on the content and quality of the work, rather than relying solely on journal metrics.

• Examples of alternative indicators include citations, downlo
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Q2. What is group policy
Ans. 
Group Policy is a feature in Windows that allows administrators to manage users and computers in an Active Directory environment.
• Group Policy settings can be used to control security settings, software installation, and other configurations for users and computers

• Group Policy objects (GPOs) are created and linked to Active Directory containers such as domains, sites, or organizational units

• Group Policy can be used to e...read more
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Q1. Tell about yourself.
Ans. 
I am a highly experienced Technical Advisor with a strong background in providing technical guidance and support.
• Over 10 years of experience in technical advisory roles

• Expertise in analyzing technical issues and providing solutions

• Strong communication skills to effectively convey technical information to non-technical stakeholders
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Q2. How was your last birthday?
Ans. 
My last birthday was a small celebration with close friends and family.
• Celebrated with close friends and family

• Had a small gathering at home

• Received thoughtful gifts from loved ones
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Q1. Write about 'Effects of Social Media' in 300 words.
Ans. 
Social media has various effects on individuals and society, both positive and negative.
• Social media can increase connectivity and communication among individuals

• It can also lead to feelings of isolation and loneliness

• Social media platforms can be used for spreading misinformation and fake news

• It has the potential to amplify social movements and bring about positive change

• Excessive use of social media can have negative
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Q1. Tell about yourself & your education background.
Ans. 
I am a technical advisor with a strong educational background in computer science and engineering.
• Bachelor's degree in Computer Science from XYZ University

• Master's degree in Engineering Management from ABC University

• Certifications in project management and technical consulting

• Experience working in IT consulting firms and leading technical projects
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Q2. Why do you want to join Concentrix?
Ans. 
I want to join Concentrix because of its reputation for providing excellent technical support and opportunities for career growth.
• I am impressed by Concentrix's track record of delivering high-quality technical solutions to clients.

• I am excited about the potential for career advancement and professional development at Concentrix.

• I believe that my skills and experience align well with the technical advisor role at Conce...read more
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Checking general skills

Q1. Basic questions relating to hardware
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Q2. Basic questions relating to hardware & software troubleshooting
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Q1. Tell about yourself
Ans. 
Experienced Technical Advisor with a background in IT consulting and project management.
• Over 5 years of experience in providing technical guidance and support to clients

• Strong knowledge of IT systems and software applications

• Proven track record of successfully implementing and managing projects

• Excellent communication and problem-solving skills

• Certified in project management (e.g. PMP)

• Previous experience working with cr
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Q2. Asking my Experience
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Q1. What is Hard drive SSD RAM DIFFERENCE BETWEEN DDR4 AND DDR5 OPERATING SYSTEMS registries and network in computers administration
Ans. 
Hard drive is a storage device for data, SSD is a type of hard drive that uses flash memory, RAM is temporary memory for running programs, DDR4 and DDR5 are types of RAM with different speeds, operating systems manage computer resources, registries store configuration settings, and networks allow communication between computers.
• Hard drive is a storage device for data, typically using magnetic storage like a spinning di...read more
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Q2. What is a BPO
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, data entry, and payroll processing.

• Companies often choose to outsource these tasks to save costs and improve efficiency.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO compan...read more
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Q3. What is Data transfer
Ans. 
Data transfer is the process of moving data from one location to another.
• Data transfer can occur over various mediums such as cables, wireless networks, or the internet.

• Examples of data transfer include uploading a file to a cloud storage service, sending an email with attachments, or streaming a video online.
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Q4. How many MB is 1GB
Ans. 
1GB is equal to 1024MB
• 1GB = 1024MB

• 1GB is a unit of digital information storage equivalent to 1024 megabytes

• Commonly used in computing to measure storage capacity
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Q5. What is BIOS and where is it installed ?
Ans. 
BIOS stands for Basic Input/Output System. It is firmware that initializes hardware components during the boot process.
• BIOS is a type of firmware used to perform hardware initialization during the booting process.

• It is stored on a small chip on the motherboard called the BIOS chip.

• BIOS provides the necessary instructions for the computer to boot up and communicate with other hardware components.

• It also manages the flow...read more
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Have knowledge of mathematics upto class 10th.

Q1. Be confident. Let the interviewers know what you are. This is your time.
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Q2. Always be completely prepared for Tell me about yourself? b'coz it's an obvious known interview question
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Q1. Same as mentioned for interview
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