What is the difference between Customer Service and Customer Satisfaction?

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Customer service is the assistance provided to customers before, during, and after a purchase, while customer satisfaction is the level of contentment a customer feels with a product or service.

Customer service is a process, while customer satisfaction is an outcome.
Customer service involves providing support and resolving issues, while customer satisfaction is the result of a positive experience.
Customer service is proactive, while customer satisfaction is reactive.
Examples of customer service include answering questions, providing technical support, and handling complaints, while examples of customer satisfaction include repeat business, positive reviews, and referrals.

What is the difference between Customer Service and Customer Satisfaction?

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