Concentrix Corporation Interview Questions, Process, and Tips

Normal questions ask to you

Q1. Tell me something about yourself
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Q2. How was your last weekend
Ans. 
Spent the weekend relaxing at home and catching up on some reading.
• Stayed in and enjoyed some quiet time

• Caught up on reading a new book

• Relaxed and watched some movies

• Took a long walk in the park
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Q1. Basic communication test
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Q1. About windows server, adds, dhcp, dns
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Versant test for communication

To get the eligible for interview you must be giving AMCAT.

Its based on project to Project.

Q1. Tell me about yourself
Ans. 
Experienced professional with a background in retail management and a passion for team leadership and customer service.
• Over 5 years of experience in retail management

• Strong leadership skills demonstrated through successful team management

• Passionate about providing excellent customer service

• Proven track record of achieving sales targets and KPIs
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Q2. What do you understand by shrinkage
Ans. 
Shrinkage refers to the loss of inventory due to theft, damage, errors, or other factors.
• Shrinkage can occur through shoplifting, employee theft, administrative errors, or supplier fraud.

• It is important for businesses to track and minimize shrinkage to maintain profitability.

• Examples of shrinkage include missing inventory, discrepancies in stock levels, and unexplained losses in revenue.

• Implementing security measures, ...read more
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Q3. What do you understand by attrition and how do we calculate the same. Why we devide opening and closing headcount with 2.
Ans. 
Attrition refers to the rate at which employees leave a company. It is calculated by dividing the sum of opening and closing headcount by 2.
• Attrition is the rate at which employees leave a company voluntarily or involuntarily.

• To calculate attrition, we add the opening headcount (number of employees at the beginning of a period) and closing headcount (number of employees at the end of a period) and divide by 2.

• The formu...read more
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Q4. What are the weightage for KPI's in your current organisation?
Ans. 
The weightage for KPI's in my current organization varies depending on the department and role, with a focus on sales targets, customer satisfaction, and employee performance.
• Sales targets are given a high weightage as they directly impact revenue generation.

• Customer satisfaction metrics such as Net Promoter Score (NPS) and customer retention rates are also important KPIs.

• Employee performance indicators like productivi...read more
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Q5. What is the AHT? How do you calculate.? How do you reduce the AHT for an agent.
Ans. 
AHT stands for Average Handling Time. It is calculated by dividing the total talk time, hold time, and after-call work time by the total number of calls.
• AHT is calculated by adding the total talk time, hold time, and after-call work time, and then dividing by the total number of calls.

• To reduce AHT for an agent, focus on improving their efficiency in handling calls, providing proper training, and optimizing processes.

• F...read more
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Q1. Tell me about your self
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Q2. How to handle a angry customer
Ans. 
Listen to their concerns, empathize, apologize, offer solutions, follow up
• Listen actively to their complaints without interrupting

• Empathize with their situation and show understanding

• Apologize for any inconvenience caused, even if it wasn't your fault

• Offer solutions to resolve the issue and make things right

• Follow up with the customer to ensure their satisfaction
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Q3. Please tell me your previous experience
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Q1. Tell me about your experience
Ans. 
I have over 5 years of experience in business development, including identifying new opportunities, building relationships, and closing deals.
• Identifying new business opportunities through market research and networking

• Building and maintaining relationships with clients and partners

• Negotiating and closing deals to drive revenue growth

• Developing and implementing strategic plans to expand business reach

• Analyzing market t
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Q2. How willing you contribute to the company
Ans. 
I am highly willing to contribute to the company and go above and beyond to help achieve its goals.
• I am always eager to take on new tasks and responsibilities

• I actively seek out opportunities to improve processes and contribute innovative ideas

• I am a team player and enjoy collaborating with colleagues to achieve success
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Amcat versant test includes mathmetic reasoning

Q1. Complete intoduction about experience and knowladge check
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Q2. Complete introduction about you
Ans. 
Experienced sales professional with a proven track record of exceeding targets and building strong client relationships.
• Over 5 years of sales experience in the retail industry

• Consistently met or exceeded sales targets by 20% each quarter

• Developed and maintained relationships with key clients, resulting in repeat business

• Strong communication and negotiation skills

• Proficient in CRM software and sales analytics
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Q3. Tell me work experience
Ans. 
I have over 5 years of experience in sales, with a proven track record of exceeding targets and building strong client relationships.
• Worked as a Sales Executive at XYZ Company for 3 years

• Promoted to Sales Manager at ABC Company, where I led a team to achieve a 20% increase in sales

• Implemented successful sales strategies such as cold calling, networking, and client presentations
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Q4. Tell me process experience
Ans. 
I have extensive experience in managing the sales process from prospecting to closing deals.
• Developing and implementing sales strategies to reach target customers

• Building relationships with clients to understand their needs and provide solutions

• Negotiating and closing deals to meet sales targets

• Tracking and analyzing sales data to identify trends and opportunities

• Collaborating with cross-functional teams to ensure cust
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Q1. Knowladge check complete about the process and product
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