10+ Concentrix Corporation Technical Support Engineer Interview Questions and Answers

A computer/laptop consists of various components that work together to perform tasks and process data.

• Central Processing Unit (CPU) - the brain of the computer that performs calculations and executes instructions

• Random Access Memory (RAM) - temporary storage for data and instructions that the CPU needs to access quickly

• Hard Disk Drive (HDD) or Solid State Drive (SSD) - permanent storage for data and programs

• Motherboard - the main circuit board that connects and allows communi...read more

Guide a new user to set up a printer

• Ask the user to connect the printer to the computer and turn it on

• Check if the printer drivers are installed on the computer

• If not, download and install the drivers from the manufacturer's website

• Go to Control Panel > Devices and Printers > Add a printer

• Select the printer from the list of available printers

• Follow the on-screen instructions to complete the setup process

Active Directory is a Microsoft service that manages network resources and users. FSMO roles are used to manage AD operations.

• Active Directory is a centralized database that stores information about network resources and users.

• FSMO (Flexible Single Master Operations) roles are used to manage AD operations, such as domain naming, schema updates, and password changes.

• To install AD role, go to Server Manager > Add Roles and Features > select Active Directory Domain Services > fo...read more

List of Windows Operating Systems in chronological order.

• Windows 1.0 (1985)

• Windows 2.0 (1987)

• Windows 3.0 (1990)

• Windows 95 (1995)

• Windows 98 (1998)

• Windows 2000 (2000)

• Windows ME (2000)

• Windows XP (2001)

• Windows Vista (2006)

• Windows 7 (2009)

• Windows 8 (2012)

• Windows 8.1 (2013)

• Windows 10 (2015)

HDD is a traditional spinning hard drive, while SSD is a newer, faster type of drive that uses flash memory.

• HDDs have moving parts, while SSDs do not

• SSDs are faster and more reliable than HDDs

• SSDs are more expensive than HDDs

• HDDs have larger storage capacity than SSDs

• Examples of HDDs: Western Digital Black, Seagate Barracuda

• Examples of SSDs: Samsung 970 EVO, Crucial MX500

Exchange is a Microsoft email and calendaring server. Current version is Exchange Server 2019.

• Exchange is used for email and calendaring in Microsoft environments

• Exchange Server 2019 is the latest version

• Troubleshooting Outlook often involves checking Exchange connectivity

Different protocols used for internet include TCP/IP, HTTP, FTP, SMTP, and DNS.

• TCP/IP (Transmission Control Protocol/Internet Protocol) - used for communication between devices on the internet

• HTTP (Hypertext Transfer Protocol) - used for transferring web pages

• FTP (File Transfer Protocol) - used for transferring files between a client and server

• SMTP (Simple Mail Transfer Protocol) - used for sending emails

• DNS (Domain Name System) - used for translating domain names to IP addre...read more

To troubleshoot system lag, use cmd commands like Task Manager, Resource Monitor, and System File Checker.

• Use Task Manager to identify and close any resource-intensive processes

• Use Resource Monitor to analyze CPU, memory, disk, and network usage

• Run System File Checker (sfc /scannow) to scan and repair corrupted system files

Yes, I am comfortable with shift timings and sales process.

• I have previous experience working in shifts and understand the importance of flexibility.

• I am familiar with sales processes and have the ability to adapt to different selling techniques.

• I am willing to learn and improve my skills to meet the requirements of the role.

DHCP DORA process stands for Discover, Offer, Request, Acknowledge. It is the process through which a device obtains an IP address from a DHCP server.

• Discover: The device broadcasts a DHCP Discover message to find available DHCP servers.

• Offer: DHCP servers respond with a DHCP Offer message containing an available IP address.

• Request: The device sends a DHCP Request message to request the offered IP address.

• Acknowledge: The DHCP server sends a DHCP Acknowledge message confirmin...read more

OSI Layer refers to the Open Systems Interconnection model, a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.

• OSI Layer stands for Open Systems Interconnection Layer.

• It is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.

• Each layer has specific functions and interacts with the layers above and below it.

• Examples of OSI Layers in...read more

DNS stands for Domain Name System, which translates domain names to IP addresses.

• DNS is like a phone book for the internet, translating human-readable domain names (like google.com) to IP addresses (like 172.217.3.206).

• It helps users access websites by typing in easy-to-remember domain names instead of complex IP addresses.

• DNS also helps in email delivery by translating domain names to IP addresses for mail servers.

• DNS operates through a distributed database system, with mult...read more

An IP address is a unique numerical label assigned to each device connected to a computer network.

• Consists of four sets of numbers separated by periods (e.g. 192.168.1.1)

• Used to identify and communicate with devices on a network

• Can be either IPv4 (32-bit) or IPv6 (128-bit)

TCP and UDP are protocols used in computer networking to transmit data between devices.

• TCP (Transmission Control Protocol) is a connection-oriented protocol that ensures reliable data delivery.

• UDP (User Datagram Protocol) is a connectionless protocol that is faster but less reliable than TCP.

• TCP is used for applications that require reliable data transmission, such as web browsing and email.

• UDP is used for real-time applications like online gaming and video streaming.

• TCP uses...read more

DNS stands for Domain Name System, which translates domain names to IP addresses.

• DNS is like a phone book for the internet, translating human-readable domain names (like google.com) to IP addresses (like 172.217.3.206).

• It helps users access websites and other online services by resolving domain names to their corresponding IP addresses.

• DNS also helps in email delivery by translating domain names in email addresses to IP addresses of mail servers.

• DNS operates through a distrib...read more

I have strong technical skills in troubleshooting hardware and software issues, excellent communication skills, and a customer-focused approach.

• Proficient in diagnosing and resolving technical issues

• Skilled in hardware and software troubleshooting

• Excellent communication skills to effectively communicate with customers

• Customer-focused approach to provide timely and efficient support