40+ Hathway Cabletech Services Interview Questions and Answers

I typically face around 10-15 problems/tickets on a daily basis.

• On average, I handle 10-15 tickets per day

• The number of tickets can vary depending on the complexity of the issues

• I prioritize and resolve tickets based on urgency and impact on users

• Examples of tickets include software installation, network connectivity issues, and hardware malfunctions

I typically face around 10-15 problems/tickets on a daily basis.

• Troubleshooting hardware and software issues

• Assisting users with login and connectivity problems

• Installing and configuring new equipment or software

• Responding to email and phone inquiries

• Documenting and updating ticket status

My short term goal is to enhance my technical skills and certifications. My long term goal is to become a senior level Desktop Support Engineer.

• Short term goal: Obtain certifications like CompTIA A+ and Network+ to improve technical skills.

• Long term goal: Gain experience and expertise to advance to a senior level position in Desktop Support.

• Continuously learn and adapt to new technologies in the field.

• Seek opportunities for professional growth and development within the organ...read more

I manage 200 desktops and 100 laptops. Desktops include Dell Optiplex 7010 and laptops include HP EliteBook 840 G3.

• 200 desktops including Dell Optiplex 7010

• 100 laptops including HP EliteBook 840 G3

Maintain asset inventory by tracking, updating, and documenting all hardware and software assets.

• Regularly update asset database with new acquisitions and disposals

• Track asset location, user assignment, and warranty information

• Perform regular audits to ensure accuracy of inventory records

• Document asset details such as specifications, purchase date, and maintenance history

Yes, I am able to manage my own conveyance.

• I have my own reliable mode of transportation

• I am comfortable with driving to different locations for work

• I am familiar with the local area and traffic patterns

• I am willing to travel for work as needed

I do not have the available data on the number of desktops and laptops with make and model names.

• I do not have access to the specific information on the number of desktops and laptops.

• Without the data, I am unable to provide the make and model names of the desktops and laptops.

Windows 10 and macOS are the primary operating systems installed in our company. They are licensed.

• Windows 10 and macOS are the primary OS installed

• All operating systems are licensed

• Regular audits are conducted to ensure compliance

The antivirus used in my company is Symantec Endpoint Protection.

• Symantec Endpoint Protection is a popular antivirus software used for protecting endpoints in a network.

• It provides advanced threat protection, including antivirus, firewall, intrusion prevention, and more.

• Symantec Endpoint Protection is known for its centralized management and reporting capabilities.

• It offers real-time protection against malware, ransomware, and other cyber threats.

• Regular updates and virus def...read more

The number of servers and their model names vary depending on the organization's infrastructure.

• Number of servers can range from a few to hundreds or even thousands.

• Common server models include Dell PowerEdge, HP ProLiant, and IBM System x.

• Virtual servers may also be used in addition to physical servers.

The latest version of antivirus is typically the most up-to-date version released by the antivirus software provider.

• Regularly check for updates on the antivirus software's official website or through the software itself

• Ensure automatic updates are enabled to receive the latest protection against new threats

I typically face around 10-15 problems or tickets on a daily basis.

• Handling user account issues

• Troubleshooting software and hardware problems

• Resolving network connectivity issues

• Assisting with software installations and updates

Yes, I am able to manage my own conveyance.

• I have my own reliable transportation, such as a car or bike.

• I am comfortable with driving to different locations for work.

• I am willing to cover the expenses related to my conveyance for work purposes.

The version of Ms. Outlook used in our company is Outlook 365.

• Outlook 365 is the latest version of Microsoft Outlook that is subscription-based.

• It offers cloud-based email, calendar, and contacts with a variety of features and updates.

• Other versions like Outlook 2019, 2016, and 2013 may also be used in different organizations.

We use various diploma softwares for different functions such as ticketing, remote access, and monitoring.

• Ticketing software like ServiceNow or Jira

• Remote access tools like TeamViewer or AnyDesk

• Monitoring tools like SolarWinds or Nagios

The software used in our company includes ticketing systems, remote desktop tools, monitoring tools, and knowledge base platforms.

• Ticketing systems (e.g. ServiceNow, Jira)

• Remote desktop tools (e.g. TeamViewer, AnyDesk)

• Monitoring tools (e.g. SolarWinds, Nagios)

• Knowledge base platforms (e.g. Confluence, SharePoint)

On average, I handle around 20-30 problems/tickets per day.

• I prioritize and triage incoming tickets based on urgency and impact.

• I work efficiently to resolve issues in a timely manner.

• I communicate with customers to gather necessary information for troubleshooting.

• I document solutions and escalate complex issues to higher-level support if needed.

We have a total of 50 servers, including models such as Dell PowerEdge R740 and HP ProLiant DL380 Gen10.

• Total of 50 servers

• Models include Dell PowerEdge R740 and HP ProLiant DL380 Gen10

The question is likely asking for information about a device without specifying the server or model name.

• Ask for clarification on what specific information is needed

• Provide general information about devices without server or model names

• Offer to troubleshoot or gather more details to identify the device

I support a variety of systems and users including Windows, Mac, and Linux operating systems, as well as internal employees and external clients.

• Windows operating systems

• Mac operating systems

• Linux operating systems

• Internal employees

• External clients

The reporting manager's name is John Smith.

• John Smith is the reporting manager

• He has been in the role for 2 years

• He is known for his strong leadership skills

The OSI Model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven layers.

• OSI Model has 7 layers: Physical, Data Link, Network, Transport, Session, Presentation, Application

• TCP/IP Model has 4 layers: Network Interface, Internet, Transport, Application

• OSI Model is a theoretical model, while TCP/IP is a practical implementation

• OSI Model is more detailed and structured, while TCP/IP is simpler and more widely used in pra...read more

The antivirus used in our company is Symantec Endpoint Protection.

• Symantec Endpoint Protection is a comprehensive security solution for endpoints

• It provides protection against viruses, malware, and other security threats

• It includes features like firewall, intrusion prevention, and device control

We have a total of 50 servers, including models from Dell PowerEdge R740 to HP ProLiant DL380 Gen10.

• Total of 50 servers

• Models include Dell PowerEdge R740 and HP ProLiant DL380 Gen10

We have a total of 50 servers, including models Dell PowerEdge R740 and HP ProLiant DL380 Gen10.

• Total number of servers: 50

• Models include Dell PowerEdge R740 and HP ProLiant DL380 Gen10

I would use alternative email platforms, communicate via phone or in person, and seek technical support.

• Use alternative email platforms such as Gmail or Yahoo Mail

• Communicate via phone or in person for urgent matters

• Seek technical support from IT department or online forums

• Access emails through web browser if possible

ITIL stands for Information Technology Infrastructure Library. It is a set of best practices for IT service management.

• ITIL helps organizations align their IT services with business needs

• It improves efficiency and effectiveness of IT processes

• ITIL provides a framework for continuous improvement

• It promotes a customer-centric approach to service delivery

• Examples of ITIL practices include incident management, change management, and service level management

Tame leader responsibilities include managing team dynamics, resolving conflicts, setting goals, and providing guidance.

• Managing team dynamics to ensure smooth collaboration

• Resolving conflicts among team members

• Setting clear goals and expectations for the team

• Providing guidance and support to team members

• Acting as a mentor and role model for the team

• Communicating effectively with team members and upper management

Yes, I have obtained the CompTIA A+ certification.

• Obtained CompTIA A+ certification

• Certification validates knowledge in IT fundamentals and troubleshooting

• Helps in providing technical support for hardware, software, and networking issues

I support both system and user related technical issues for various software applications.

• Provide technical assistance to users experiencing software-related issues

• Troubleshoot system errors and malfunctions

• Assist with software installations and updates

• Train users on how to use software applications effectively

The question is unclear and lacks context.

• Please provide more information about the bus booking system.

• What is the purpose of the inventory and schedules?

• How does the buspar integrate with Google Maps?

• What specific tasks would a UI Developer be responsible for in this project?

A subnet mask is a 32-bit number used to divide an IP address into network and host addresses. Cisco Packet Tracer is a network simulation tool.

• Subnet mask is used to determine the network and host portions of an IP address.

• It is represented by a series of four numbers separated by periods, such as 255.255.255.0.

• The subnet mask is applied to the IP address using a bitwise AND operation.

• Cisco Packet Tracer is a software tool used for network simulation and visualization.

• It all...read more

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows for authentication and authorization of users

• Enables administrators to apply group policies across the network

PST stands for Personal Storage Table and is a file format used by Microsoft Outlook to store email messages, contacts, calendar items, and other data. OST stands for Offline Storage Table and is a file format used by Outlook to allow users to work offline.

• PST is a file format used by Microsoft Outlook to store email messages, contacts, calendar items, and other data

• OST is a file format used by Outlook to allow users to work offline

• PST files are typically used for archiving o...read more

DHCP assigns dynamic IP addresses to devices on a network, while static IP addresses are manually configured by the user.

• DHCP automatically assigns IP addresses to devices on a network

• Static IP addresses are manually configured by the user

• DHCP is more convenient for large networks with many devices

• Static IP addresses are useful for devices that require constant access, like servers

• DHCP can lead to IP address conflicts if not properly managed

PST and OST are file formats used by Microsoft Outlook to store email, contacts, and other data locally on a user's computer.

• PST stands for Personal Storage Table and is used for POP3, IMAP, and web-based email accounts.

• OST stands for Offline Storage Table and is used for Microsoft Exchange accounts.

• PST files can be imported or exported to transfer data between Outlook installations.

• OST files allow users to access their Exchange mailbox data even when offline.

• Both PST and OST...read more

To configure Outlook, open the application and follow the setup wizard.

• Open Outlook and click on 'File' in the top left corner

• Click on 'Add Account' and enter your email address and password

• Follow the prompts to complete the setup process

• If you have any issues, check your email provider's settings for Outlook configuration

Minimum grade of concrete is M10, which is used for plain cement concrete works.

• Minimum grade of concrete is M10 as per IS 456:2000.

• M10 grade concrete has a compressive strength of 10 N/mm^2 after 28 days of curing.

• It is commonly used for plain cement concrete works like levelling course, bedding for footing, etc.

The reporting manager for the Engineer- Customer Support position is John Smith.

• Reporting manager's name is John Smith

• He has been with the company for 5 years

• He is known for his strong leadership skills