Evision Technoserve Interview Questions, Process, and Tips

I would be able to take security measures by staying updated on security best practices, attending training sessions, and implementing security protocols.

• Stay updated on security best practices through continuous learning

• Attend training sessions on security protocols and procedures

• Implement security measures such as encryption, access controls, and regular security audits

Team leader responsibilities include managing team performance, providing guidance, resolving conflicts, and setting goals.

• Managing team performance by setting clear expectations and providing feedback

• Providing guidance and support to team members

• Resolving conflicts and addressing any issues within the team

• Setting goals and objectives for the team to achieve

• Leading by example and demonstrating strong leadership skills

I manage 200 desktops and 100 laptops. Desktops include Dell Optiplex 7010 and laptops include HP EliteBook 840 G3.

• 200 desktops including Dell Optiplex 7010

• 100 laptops including HP EliteBook 840 G3

We have a total of 50 servers, including Dell PowerEdge R740 and HP ProLiant DL380 Gen10 models.

• Total of 50 servers

• Models include Dell PowerEdge R740 and HP ProLiant DL380 Gen10

I typically face around 10-15 problems/tickets on a daily basis.

• Troubleshooting hardware and software issues

• Assisting users with login and connectivity problems

• Installing and configuring new equipment or software

• Responding to email and phone inquiries

• Documenting and updating ticket status

In 3 years, I see myself as a senior Technical Support Engineer leading a team and implementing innovative solutions.

• Advancing to a senior role within the Technical Support team

• Leading and mentoring a team of junior engineers

• Implementing new technologies and solutions to improve customer support

• Attending relevant training and certifications to enhance skills

• Contributing to the overall growth and success of the company

Yes, we use certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), and Cisco Certified Network Associate (CCNA) in our company.

• CompTIA A+

• Microsoft Certified Solutions Expert (MCSE)

• Cisco Certified Network Associate (CCNA)

Yes, I have obtained the CompTIA A+ certification.

• Obtained CompTIA A+ certification

• Certification validates knowledge in IT fundamentals and troubleshooting

• Helps in providing technical support for hardware, software, and networking issues

ITIL stands for Information Technology Infrastructure Library. It is a set of best practices for IT service management.

• ITIL helps organizations align their IT services with the needs of the business.

• It provides a framework for delivering high-quality IT services and improving overall efficiency.

• ITIL promotes a customer-centric approach to service delivery.

• It helps organizations standardize processes and procedures, lea...read more