10+ Accel Bpo Interview Questions and Answers

On average, I handle around 20-30 problems/tickets per day.

• I prioritize and triage incoming tickets based on urgency and impact.

• I work efficiently to resolve issues in a timely manner.

• I communicate with customers to gather necessary information for troubleshooting.

• I document solutions and escalate complex issues to higher-level support if needed.

ITIL stands for Information Technology Infrastructure Library. It is a set of best practices for IT service management.

• ITIL helps organizations align their IT services with the needs of the business.

• It provides a framework for delivering high-quality IT services and improving overall efficiency.

• ITIL promotes a customer-centric approach to service delivery.

• It helps organizations standardize processes and procedures, leading to increased productivity and cost savings.

• ITIL certi...read more

Yes, I am able to manage my own conveyance.

• I have my own reliable mode of transportation, such as a car or bike.

• I am comfortable with driving long distances if required for work.

• I am familiar with navigating different routes and using GPS systems.

• I am willing to cover the expenses related to my conveyance for work purposes.

We have 50 desktops and 30 laptops. Desktops are Dell OptiPlex 7070 and laptops are HP EliteBook 840 G6.

• 50 Dell OptiPlex 7070 desktops

• 30 HP EliteBook 840 G6 laptops

The antivirus used in our company is Symantec Endpoint Protection.

• Symantec Endpoint Protection is a comprehensive security solution for endpoints

• It provides protection against viruses, malware, and other security threats

• It includes features like firewall, intrusion prevention, and device control

We have a total of 50 servers, including models from Dell PowerEdge R740 to HP ProLiant DL380 Gen10.

• Total of 50 servers

• Models include Dell PowerEdge R740 and HP ProLiant DL380 Gen10

We have a total of 50 servers, including models Dell PowerEdge R740 and HP ProLiant DL380 Gen10.

• Total number of servers: 50

• Models include Dell PowerEdge R740 and HP ProLiant DL380 Gen10

Tame leader responsibilities include managing team dynamics, resolving conflicts, setting goals, and providing guidance.

• Managing team dynamics to ensure smooth collaboration

• Resolving conflicts among team members

• Setting clear goals and expectations for the team

• Providing guidance and support to team members

• Acting as a mentor and role model for the team

• Communicating effectively with team members and upper management

The latest version of antivirus software is 2021. It is important to regularly update antivirus software to protect against new threats.

• The latest version of antivirus software is typically released annually

• Updates often include new features, bug fixes, and improved security measures

• Examples of popular antivirus software include Norton, McAfee, and Bitdefender

Yes, I have obtained the CompTIA A+ certification.

• Obtained CompTIA A+ certification

• Certification validates knowledge in IT fundamentals and troubleshooting

• Helps in providing technical support for hardware, software, and networking issues

The reporting manager's name is John Smith.

• Reporting manager's name is John Smith

• He has been with the company for 5 years

• He is known for his strong leadership skills