Evision Technoserve Technical Support Engineer Interview Questions, Process, and Tips

On average, I handle around 20-30 problems/tickets per day.

• I prioritize and triage incoming tickets based on urgency and impact.

• I work efficiently to resolve issues in a timely manner.

• I communicate with customers to gather necessary information for troubleshooting.

• I document solutions and escalate complex issues to higher-level support if needed.

We have 50 desktops and 30 laptops. Desktops are Dell OptiPlex 7070 and laptops are HP EliteBook 840 G6.

• 50 Dell OptiPlex 7070 desktops

• 30 HP EliteBook 840 G6 laptops

Yes, I have obtained the CompTIA A+ certification.

• Obtained CompTIA A+ certification

• Certification validates knowledge in IT fundamentals and troubleshooting

• Helps in providing technical support for hardware, software, and networking issues

We have a total of 50 servers, including models from Dell PowerEdge R740 to HP ProLiant DL380 Gen10.

• Total of 50 servers

• Models include Dell PowerEdge R740 and HP ProLiant DL380 Gen10

Our business address is located at 123 Main Street, Anytown, USA. The reporting location for Technical Support Engineers is on the 5th floor of the main office building.

• Business address: 123 Main Street, Anytown, USA

• Reporting location for Technical Support Engineers: 5th floor of main office building

Technical Support Engineer

• Provide technical assistance to customers

• Troubleshoot and resolve technical issues

• Install and configure software and hardware

• Document technical solutions for future reference

The antivirus used in our company is Symantec Endpoint Protection.

• Symantec Endpoint Protection is a comprehensive security solution for endpoints

• It provides protection against viruses, malware, and other security threats

• It includes features like firewall, intrusion prevention, and device control

The latest version of antivirus software is 2021. It is important to regularly update antivirus software to protect against new threats.

• The latest version of antivirus software is typically released annually

• Updates often include new features, bug fixes, and improved security measures

• Examples of popular antivirus software include Norton, McAfee, and Bitdefender

Yes, I have obtained the CompTIA A+ certification.

• Obtained CompTIA A+ certification

• Certification covers hardware, software, networking, and security

• Validates knowledge and skills in IT support

• Helps in troubleshooting and problem-solving

ITIL stands for Information Technology Infrastructure Library. It is a set of best practices for IT service management.

• ITIL helps organizations align their IT services with business needs

• It improves efficiency, reduces costs, and enhances customer satisfaction

• ITIL consists of five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement

• Example: Implem...read more

The reporting manager's name is John Smith.

• Reporting manager's name is John Smith

• He has been with the company for 5 years

• He is known for his strong leadership skills

Team leader responsibilities include guiding team members, setting goals, resolving conflicts, and ensuring productivity.

• Setting goals and objectives for the team

• Providing guidance and support to team members

• Resolving conflicts and addressing issues within the team

• Ensuring productivity and meeting deadlines

• Communicating effectively with team members and upper management