Evision Technoserve Service Desk Engineer Interview Questions, Process, and Tips

I typically face around 10-15 problems or tickets on a daily basis.

• Handling user account issues

• Troubleshooting software and hardware problems

• Resolving network connectivity issues

• Assisting with software installations and updates

I would be able to take security measures by staying updated on security best practices, attending training sessions, and implementing security protocols.

• Stay updated on security best practices through continuous learning

• Attend training sessions on security protocols and procedures

• Implement security measures such as encryption, access controls, and regular security audits

Team leader responsibilities include managing team performance, providing guidance, resolving conflicts, and setting goals.

• Managing team performance by setting clear expectations and providing feedback

• Providing guidance and support to team members

• Resolving conflicts and addressing any issues within the team

• Setting goals and objectives for the team to achieve

• Leading by example and demonstrating strong leadership skills

The version of Ms. Outlook used in our company is Outlook 365.

• Outlook 365 is the latest version of Microsoft Outlook that is subscription-based.

• It offers cloud-based email, calendar, and contacts with a variety of features and updates.

• Other versions like Outlook 2019, 2016, and 2013 may also be used in different organizations.

I have a strong technical background, excellent problem-solving skills, and a proven track record of delivering high-quality service.

• Strong technical background in IT

• Excellent problem-solving skills

• Proven track record of delivering high-quality service

Yes, I am able to manage my own conveyance.

• I have my own reliable transportation, such as a car or bike.

• I am comfortable with driving to different locations for work.

• I am willing to cover the expenses related to my conveyance for work purposes.

I would take security measures by implementing strong password policies, regular security trainings, and utilizing encryption technologies.

• Implement strong password policies to ensure secure access to systems and data

• Provide regular security trainings to educate employees on best practices and potential threats

• Utilize encryption technologies to protect sensitive information during transmission and storage