IT Service Desk Engineer Interview Questions and Answers

Python is a versatile, high-level programming language known for its simplicity and readability.

• Python is an interpreted language, making it easy to write and test code quickly.

• It has a large standard library with built-in modules for various tasks.

• Python supports multiple programming paradigms, including procedural, object-oriented, and functional programming.

• It is widely used in web development, data analysis, artificial intelligence, and automation.

• Python code is often mor...read more

Yes, I am familiar with ticketing process and Outlook configuration including profile creation.

• I have experience in using ticketing systems such as JIRA and ServiceNow to manage IT incidents and requests.

• I am proficient in configuring Outlook for email, calendar, and contacts.

• I can create Outlook profiles for new users and troubleshoot issues with existing profiles.

• I am familiar with setting up email signatures, auto-replies, and rules in Outlook.

• I have worked with Microsoft ...read more

Handling anger users requires patience, empathy, and effective communication.

• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their frustration

• Apologize for any inconvenience caused

• Offer solutions or escalate the issue if necessary

A service desk is a centralized point of contact for users to get help with IT issues and requests.

• Provides technical support and assistance to users

• Handles IT incidents and service requests

• Logs and tracks issues in a ticketing system

• Resolves issues or escalates to higher level support teams

• Communicates updates and resolutions to users