Wipro Service Desk Engineer Interview Questions, Process, and Tips

Service desk is a centralized point of contact for users to get help with IT issues and requests.

• Provides technical support and assistance to users

• Handles IT incidents and service requests

• Logs and tracks issues in a ticketing system

• Resolves issues or escalates to higher level support

• Communicates with users regarding status and resolution

DNS is a system that translates domain names to IP addresses, domain is a group of network resources under the same administration, DHCP assigns IP addresses to devices, router connects multiple networks, modem connects a computer to the internet.

• DNS translates domain names to IP addresses (e.g. translating www.google.com to 172.217.3.100)

• Domain is a group of network resources under the same administration (e.g. google...read more

Troubleshooting steps for a non-working printer

• Check if the printer is turned on and connected to power

• Ensure the printer is connected to the computer properly

• Check for any error messages on the printer display or computer

• Restart the printer and computer

• Update printer drivers

• Check for paper jams or low ink levels

I resolve VPN issues by troubleshooting network connections, checking VPN settings, and ensuring proper authentication.

• Troubleshoot network connections to ensure they are stable and properly configured

• Check VPN settings to ensure they are correct and match the VPN server

• Ensure proper authentication by verifying credentials and permissions

• Update VPN client software if necessary

• Restart VPN services or devices if needed

To close and reopen VPN using task manager, then add servers and check authentication application.

• Open task manager by pressing Ctrl + Shift + Esc

• Find VPN application in the list of processes and end task

• Reopen VPN application and add servers provided by company

• Check authentication application to ensure it is working properly