10+ CrossBorders EduGroup Interview Questions and Answers

On average, I handle around 20-30 problems/tickets per day.

• I prioritize tickets based on urgency and impact on users.

• I aim to resolve tickets within the agreed SLA.

• I document all steps taken to resolve each ticket for future reference.

• I communicate effectively with end-users to gather necessary information.

• I escalate complex issues to higher-level support teams when needed.

I typically face around 10-15 problems/tickets on a daily basis.

• On average, I handle 10-15 tickets per day

• The number of tickets can vary depending on the complexity of the issues

• I prioritize and resolve tickets based on urgency and impact on users

• Examples of tickets include software installation, network connectivity issues, and hardware malfunctions

I typically face around 10-15 problems/tickets on a daily basis.

• Troubleshooting hardware and software issues

• Assisting users with login and connectivity problems

• Installing and configuring new equipment or software

• Responding to email and phone inquiries

• Documenting and updating ticket status

My short term goal is to enhance my technical skills and certifications. My long term goal is to become a senior level Desktop Support Engineer.

• Short term goal: Obtain certifications like CompTIA A+ and Network+ to improve technical skills.

• Long term goal: Gain experience and expertise to advance to a senior level position in Desktop Support.

• Continuously learn and adapt to new technologies in the field.

• Seek opportunities for professional growth and development within the organ...read more

I manage 200 desktops and 100 laptops. Desktops include Dell Optiplex 7010 and laptops include HP EliteBook 840 G3.

• 200 desktops including Dell Optiplex 7010

• 100 laptops including HP EliteBook 840 G3

Maintain asset inventory by tracking, updating, and documenting all hardware and software assets.

• Regularly update asset database with new acquisitions and disposals

• Track asset location, user assignment, and warranty information

• Perform regular audits to ensure accuracy of inventory records

• Document asset details such as specifications, purchase date, and maintenance history

Yes, I am able to manage my own conveyance.

• I have my own reliable mode of transportation

• I am comfortable with driving to different locations for work

• I am familiar with the local area and traffic patterns

• I am willing to travel for work as needed

I do not have the available data on the number of desktops and laptops with make and model names.

• I do not have access to the specific information on the number of desktops and laptops.

• Without the data, I am unable to provide the make and model names of the desktops and laptops.

Windows 10 and macOS are the primary operating systems installed in our company. They are licensed.

• Windows 10 and macOS are the primary OS installed

• All operating systems are licensed

• Regular audits are conducted to ensure compliance

We have a total of 50 servers, including Dell PowerEdge R740 and HP ProLiant DL380 Gen10 models.

• Total number of servers: 50

• Dell PowerEdge R740 model

• HP ProLiant DL380 Gen10 model

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• Centralized database for managing network resources

• Stores information about users, computers, groups, etc.

• Allows for authentication and authorization on the network

• Enables single sign-on for users across different applications

• Supports group policies for managing security settings

The antivirus used in my company is Symantec Endpoint Protection.

• Symantec Endpoint Protection is a popular antivirus software used for protecting endpoints in a network.

• It provides advanced threat protection, including antivirus, firewall, intrusion prevention, and more.

• Symantec Endpoint Protection is known for its centralized management and reporting capabilities.

• It offers real-time protection against malware, ransomware, and other cyber threats.

• Regular updates and virus def...read more

Symantec Endpoint Protection

• Symantec Endpoint Protection is the antivirus used in our company

• It provides advanced threat protection for endpoints

• It includes features like antivirus, firewall, intrusion prevention, and more

We have a total of 50 servers, including models such as Dell PowerEdge R740 and HP ProLiant DL380.

• Total of 50 servers

• Models include Dell PowerEdge R740 and HP ProLiant DL380

The number of servers and their model names vary depending on the organization's infrastructure.

• Number of servers can range from a few to hundreds or even thousands.

• Common server models include Dell PowerEdge, HP ProLiant, and IBM System x.

• Virtual servers may also be used in addition to physical servers.

The reporting managers for the Desktop Support Engineer position are typically the IT Manager or IT Director.

• IT Manager

• IT Director

The latest version of antivirus is typically the most up-to-date version released by the antivirus software provider.

• Regularly check for updates on the antivirus software's official website or through the software itself

• Ensure automatic updates are enabled to receive the latest protection against new threats

I have experience supporting various systems and users in a corporate environment.

• Supported Windows and Mac operating systems

• Provided technical support for software and hardware issues

• Assisted users with network connectivity problems