10+ Desktop Support Engineer 1 Interview Questions and Answers

ADDS is Active Directory Domain Services. PST and OST are file formats used by Microsoft Outlook. IP addresses are classified into classes.

• ADDS is a directory service provided by Microsoft for Windows domain networks.

• PST and OST are file formats used by Microsoft Outlook to store email data.

• IP addresses are classified into five classes: A, B, C, D, and E.

• Class A addresses are used for large networks, while class B and C addresses are used for medium and small networks respect...read more

Workgroup is a peer-to-peer network where each computer has its own security settings, while a domain is a centralized network managed by a server.

• Workgroup is decentralized, each computer has its own security settings

• Domain is centralized, managed by a server

• In a workgroup, users have to manage their own accounts on each computer

• In a domain, users have a single account that can be used to access resources across the network

To solve system slowness, I would start by checking for any background processes consuming resources and optimizing system settings.

• Check for any background processes consuming high CPU or memory usage

• Run disk cleanup and defragmentation to optimize disk performance

• Update drivers and software to ensure compatibility and performance

• Increase system RAM if necessary to improve multitasking capabilities

DNS is a system that translates domain names into IP addresses.

• DNS stands for Domain Name System

• It is used to translate human-readable domain names into IP addresses

• DNS servers store information about domain names and their corresponding IP addresses

• DNS resolution can be recursive or iterative

• Examples of DNS servers include Google DNS, OpenDNS, and Cloudflare DNS

HP LaserJet 1020 is a basic printer while HP LaserJet 125 and 126 are multifunction printers.

• HP LaserJet 1020 is a monochrome printer while HP LaserJet 125 and 126 are color printers.

• HP LaserJet 125 and 126 have additional features like scanning, copying, and faxing.

• HP LaserJet 125 and 126 have higher print speeds and larger paper capacity compared to HP LaserJet 1020.

Straight cable color coding is used to connect different devices in a network.

• Straight cable color coding follows the T568A or T568B standard.

• In T568A, the color coding is white-green, green, white-orange, blue, white-blue, orange, white-brown, brown.

• In T568B, the color coding is white-orange, orange, white-green, blue, white-blue, green, white-brown, brown.

HDD is a traditional spinning hard drive, while SSD is a newer type of storage that is faster and more reliable.

• HDD uses spinning disks to read/write data, while SSD uses flash memory

• SSD is faster and more reliable than HDD

• SSD is more expensive than HDD

• HDD is still commonly used for storing large amounts of data, while SSD is used for faster access to frequently used data

BSOD Solution Steps involve troubleshooting the Blue Screen of Death error on Windows systems.

• Check for recently installed hardware or software

• Run Windows Update to ensure system is up to date

• Check for driver updates and compatibility issues

• Run hardware diagnostics to check for faulty components

• Check for malware or virus infections

• Restore system to a previous stable state using System Restore

Daily base activities for a Desktop Support Engineer involve troubleshooting technical issues, installing software/hardware, and providing user support.

• Troubleshooting technical issues with hardware and software

• Installing and configuring software and hardware

• Providing technical support to end users

• Maintaining and updating documentation of IT systems

• Monitoring and responding to IT tickets and requests

Active Directory is a directory service that stores information and manages resources within a network.

• Centralized database for managing users, computers, and other network resources

• Allows for authentication and authorization of users and computers

• Enables administrators to assign policies, deploy software, and apply updates across a network

• Supports hierarchical structure with domains, trees, and forests

• Examples: Microsoft Active Directory, LDAP