Desktop Support Engineer 1

Desktop Support Engineer 1 Interview Questions and Answers for Freshers

Updated 11 Apr 2024
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Q1. How you will solve System Slowness Issue??

Ans.

To solve system slowness, I would start by checking for any background processes consuming resources and optimizing system settings.

  • Check for any background processes consuming high CPU or memory usage

  • Run disk cleanup and defragmentation to optimize disk performance

  • Update drivers and software to ensure compatibility and performance

  • Increase system RAM if necessary to improve multitasking capabilities

Q2. What is DNS Cable crimping What is vpn What is proxy

Ans.

DNS is a system that translates domain names into IP addresses.

  • DNS stands for Domain Name System

  • It is used to translate human-readable domain names into IP addresses

  • DNS servers store information about domain names and their corresponding IP addresses

  • DNS resolution can be recursive or iterative

  • Examples of DNS servers include Google DNS, OpenDNS, and Cloudflare DNS

Q3. What is domain. How to connect client to domain. How to install OS, AV, SOFTWARE and driver

Ans.

A domain is a network of computers that share a common security and authentication database. Clients can be connected to a domain by joining it.

  • To connect a client to a domain, go to System Properties > Computer Name > Change > Domain > Enter domain name > Enter domain admin credentials > Restart computer

  • To install OS, insert installation media > Boot from media > Follow installation prompts

  • To install AV, download installer > Run installer > Follow installation prompts

  • To inst...read more

Q4. Difference between hp1020 printer or hp laserjet 125,126

Ans.

HP LaserJet 1020 is a basic printer while HP LaserJet 125 and 126 are multifunction printers.

  • HP LaserJet 1020 is a monochrome printer while HP LaserJet 125 and 126 are color printers.

  • HP LaserJet 125 and 126 have additional features like scanning, copying, and faxing.

  • HP LaserJet 125 and 126 have higher print speeds and larger paper capacity compared to HP LaserJet 1020.

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Q5. What is difference HDD or SSD

Ans.

HDD is a traditional spinning hard drive, while SSD is a newer type of storage that is faster and more reliable.

  • HDD uses spinning disks to read/write data, while SSD uses flash memory

  • SSD is faster and more reliable than HDD

  • SSD is more expensive than HDD

  • HDD is still commonly used for storing large amounts of data, while SSD is used for faster access to frequently used data

Q6. What is BSOD Solution Steps??

Ans.

BSOD Solution Steps involve troubleshooting the Blue Screen of Death error on Windows systems.

  • Check for recently installed hardware or software

  • Run Windows Update to ensure system is up to date

  • Check for driver updates and compatibility issues

  • Run hardware diagnostics to check for faulty components

  • Check for malware or virus infections

  • Restore system to a previous stable state using System Restore

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